Front desk agent Work, Jobs in London (with Salaries)

Reservations Agent
Marriott International, Inc —London
- £32,500 a year
- Full-time
- English
- Hotel
- Organisational skills
Front Desk Agent (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
Minor Hotels Europe & Americas —London
- Hotel
- Organisational skills
- Front desk
Quick apply
9d
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hotel
- Front desk
- Guest services
- Referral programme
Quick apply
Front Desk Agent
4C Group —London
- £26,477.57 a year
- Full-time
- Hotel
- Front desk
- Cash handling
- Employee assistance programme
- Referral programme
Quick apply
Front Desk Agent
St Martins Lane Hotel —London
- Weekend availability
- Hotel
- Organisational skills
- Front desk
- Employee discount
Quick apply
3d
Workplace Experience Agent (Front of House & Virtual Support)
Latham & Watkins LLP —London
- Full-time
- Remote
- Spanish
- English
- Administrative experience
- Employee discount
Night Concierge
Rendall & Rittner —London
- £29,000 - £30,000 a year
- Full-time
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Day Concierge
Rendall & Rittner —London
- £28,000 a year
- Full-time
- Front desk
- In-person
- Employee assistance programme
- Employee discount
Front Office Supervisor
Five Pizza Hospitality Services UK Ltd. —London
- £2,500 - £3,200 a month
- Weekend availability
- Hotel
- Supervising experience
- Conflict management
- Free parking
- Health & wellbeing programme
Quick apply
7d
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
Front Desk Manager (Fixed-Term)
St Martins Lane Hotel —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee discount
Quick apply
Cluster Groups & Reservations Supervisor
Holiday Inn - London Brentford Lock —London
- £35,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
7d

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Reservations Agent

Marriott International, Inc -
London

Apply Now

Job details

Full-time
£32,500 a year

Qualifications

Arranging restaurant reservations
English
Accommodation booking
Organisational skills
Guest services

Full job description

Additional Information
Job Number26100648
Job CategoryReservations
Location2 Caxton Street, London, England, United Kingdom, SW1H 0QW
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Pay Range: £32,500

Additional Information: This hotel is owned and operated by an independent franchisee, St. Ermin's Operating (UK) Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job description

Reservations Agent

Reporting to Reservations Manager

Are you a person who exudes Fun, Love, and Energy? Join our team and bring that spirit to every guest interaction!

MAIN SCOPE AND PURPOSE OF THE ROLE:

Responds to communications from guests, travel agents and processes reservations arriving by email, telephone, and through the sales team. Handles both room reservations (Transient and Groups) and Food & Beverage reservations, including bookings for the restaurant, afternoon tea, in-room dining, and covers of 10 or more guests.

MAIN DUTIES & RESPONSIBILITIES:

Processes reservations by email, telephone or sales team.
Manage group bookings: make, amend, cancel, and track no-shows.
Create, issue, and maintain group rooming lists, processing amendments as they arise and confirming final details ahead of arrival.
Take and manage Food & Beverage reservations, including restaurant, afternoon tea, in-room dining, and covers of 10 or more, ensuring bookings are logged accurately and communicated to the relevant outlet.
Processes reservations from the sales office and other hotel departments.
Maintain knowledge of room types, their location, and layout.
Processes cancellations and modifications and promptly relays this information to the front desk and guest as required.
Understand and adhere to the hotel’s policy on guaranteed reservations and no-shows. Process advance deposits for reservations when necessary.
Complete daily arrival checks and prepare the expected arrivals backup for front office use.
Respond to guest inquiries and manage reservation requests efficiently.
Maintain a professional appearance and ensure the workspace is tidy and organized at all times.
Work towards achieving an 85% and above team success rate on test calls, maintaining high service standards.

HEALTH & SAFETY:

Be aware of and comply with your Health & Safety responsibilities as outlined by the hotel’s Health & Safety policy.
Ensure compliance with all procedural health and safety requirements.
Be fully conversant with and abide by all Fire, Health & Safety regulations and attend relevant training sessions as required.

QUALIFICATIONS & SKILLS REQUIRED:

Strong written and spoken English skills
High level of organizational skills
Previous experience in Opera is an advantage
Knowledge of Marriott MARSHA or EMPOWER systems is an advantage
Previous experience handling group reservations and rooming lists is an advantage
Ability to work in a team and meet service standards effectively

This job description is intended to illustrate the main duties and responsibilities of the job role. It is not to be regarded as exhaustive. The Hotel may require you to undertake other tasks and responsibilities broadly comparable in nature as per business requirements.

This company is an equal opportunity employer.

frnch1

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

front desk agent jobs in london

Reservations Agent

Front Desk Agent (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

Front Office Team Member (Camden Lock)

Front Desk Agent

Front Desk Agent

Workplace Experience Agent (Front of House & Virtual Support)

Night Concierge

Day Concierge

Front Office Supervisor

Guest Service Agent

Front Desk Manager (Fixed-Term)

Cluster Groups & Reservations Supervisor

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