Non executive Work, Jobs in London (with Salaries)

Patient Support Executive
CREATE Fertility —London
- £30,784 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
13d
Research Administrator
Great Ormond Street Hospital for Children —London
- £34,186 - £37,389 a year
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
5d
Executive Assistant
SpinLaunch Inc. —London
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Accounts Payable Executive
Land Securities —London
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
7d
Executive Assistant
Deutsche Bank —London
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Employee discount
People Analytics and Insights Analyst
Cancer Research UK —London
- £30,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
4d
Laboratory Assistant
Great Ormond Street Hospital for Children —London
- £31,554 - £33,270 a year
- Full-time
- Hospital
- Computer literacy
- Laboratory experience
10h
London - Out Of Home Brand Development Exec – Ethical Food & Drink Brands - WFH/Field
Windfall Brands —London
- £29,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Hotel
- Work from home
Quick apply
Information and Records Management Officer
UK Health Security Agency —London
- £33,422 - £45,353 a year
- Part-time
- Hybrid work
- Presentation skills
- SharePoint
- Communication skills
CRM Operations Executive
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- HTML
Sales Executive - Harlequins RFC
Levy —Twickenham
- £34,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Case Progression Officer
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
11d
Junior Financial Analyst
Citco —London
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
12d
Customer Support Coordinator
Zeitview —London
- £35,000 - £40,000 a year
- Remote
- Hospitality
- Spanish
- Sales
Quick apply
6d
CRM Executive
Betway Group —North London
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
Marketing & Business Development Executive (Part-Time)
Services For NRI Ltd —Canary Wharf
- £12,000 - £30,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Social media management
Quick apply
4d
Deputy Controller, HMP Thameside
Ministry of Justice —Woolwich
- £50,001 - £60,000 a year
- Weekend availability
- Hybrid work
- PMP
- Presentation skills
- Annual leave
10d
Data Services Executive
IFF Research —London
- Hybrid work
- Engineering
- Analysis skills
- IT
- Annual leave
Quick apply
2d
IT Executive
Imperial Chambers Management —London
- £24,420.00 - £57,563.38 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
Quick apply
9d
User Researcher
Cabinet Office —London
- £43,760 - £57,204 a year
- Part-time
- Presentation skills
- Travel
- Agile
- Annual leave
9d

I want to receive the latest job alerts for non executive in london

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Patient Support Executive

CREATE Fertility -
London

Quick apply

Job details

Full-time | Fixed term contract
£30,784 a year
13 days ago

Qualifications

Outbound sales
Sales
Customer service
Organisational skills
Typing
Communication skills
Time management

Full job description

Company Overview

We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK.

Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning,gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation.

Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success.

The Role

The Patient Support Executive will be a vital member of our new enquiries team based in London, Farringdon tasked with delivering exceptional service to new prospects through inbound calls, web enquiries, live chat and social media.

This role involves utilising a comprehensive understanding of our products and services to guide potential patients, promote relevant treatments and convert enquiries into appointments.

Duties and Objectives

Efficiently manage new enquiries, ensuring a professional and first-class service.
Offer accurate information, support, and guidance on CREATE’s range of services and treatments.
Proactively manage sales by service to achieve internal conversion targets.
Respond promptly and clearly to patient requests via email, live chat, and website.
Schedule and confirm new patient appointments.
Build strong relationships and rapport with potential patients.
Handle financial transactions, including creating statements, processing payments, and managing refunds.
Maintain confidentiality and discretion in all patient interactions.
Provide emotional support and empathy in sensitive situations.
Comply with CREATE’s policies, the Data Protection Act, and HFEA regulations.
Work effectively as part of a team and independently.
Coordinate with clinic managers to ensure the availability of appointments.

KPIs / Key Results

Achieving conversion targets for patient enquiries to appointments.
Maintaining high levels of patient confidentiality and data protection compliance.
Meeting and exceeding set KPIs for patient engagement and satisfaction.
Ensuring accurate and timely communication with patients

Skills

Collaborative and Initiative-Taking: Ability to work well within a team and also independently take the initiative.
Excellent Communication: Proficient in verbal and written communication, with a confident and clear speaking manner.
Typing Skills: Competent typing skills for managing online enquiries.
Friendly and Compassionate Personality: Warm and empathetic approach to patient interactions.
Strong Organisational Skills: Ability to manage multiple tasks efficiently and keep all patient-related activities well-organised.
Empathy: Capability to handle challenging and sensitive situations with maturity and understanding.
Active Listening: Patient and attentive listener who can accurately understand and address patient needs.
Pressure Handling: Ability to perform effectively under pressure and maintain composure.
Stakeholder Interaction: Comfortable interacting with various levels of stakeholders, including clinic managers and healthcare professionals.
Commitment to Confidentiality: Adherence to patient confidentiality and privacy standard

Experience / Personal Specification

Experience

Work quickly to address and resolve patient issues
Intuitive to patient needs with clear and concise communication skills
Strong communication, interpersonal skills and the ability to build and maintain relationships
A background in customer service or sales is a plus
Must understand customer relationship management (CRM)
Strategic thinker and ability to analyze and solve problems quickly
Ability to work well across multiple teams
Attentive to detail and organized
Must be self-motivated, flexible and able to manage several tasks at one time·

Essential

Ability to work collaboratively and take initiative individually.
Excellent communication and typing skills, with a clear and confident speaking manner.
Friendly, caring, and compassionate personality.
Strong organisational and time management skills.
Maturity to handle challenging situations with empathy and positivity.
Proactive and motivated by targets.
Patient and attentive listener, with an understanding of customer needs.
Ability to work under pressure and interact with stakeholders at all levels.
Commitment to patient confidentiality.

Desirable

Experience in healthcare or luxury customer service.
Experience in outbound sales within a high-end environment (non-cold calling).
Flexible, approachable, and enthusiastic demeanour.
Strong interpersonal skills and attention to detail.
Willingness to learn and adapt.

Job Types: Full-time, Fixed term contract

Pay: £30,784.00 per year

Ability to commute/relocate:

London EC1N 8XA: reliably commute or plan to relocate before starting work (required)

Application question(s):

What is your current notice period?
Describe your experience and how you would suit this role?

Experience:

Customer Service: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

non executive jobs in london

Patient Support Executive

Research Administrator

Executive Assistant

Accounts Payable Executive

Executive Assistant

People Analytics and Insights Analyst

Laboratory Assistant

London - Out Of Home Brand Development Exec – Ethical Food & Drink Brands - WFH/Field

Information and Records Management Officer

CRM Operations Executive

Sales Executive - Harlequins RFC

Case Progression Officer

Junior Financial Analyst

Customer Support Coordinator

CRM Executive

Marketing & Business Development Executive (Part-Time)

Deputy Controller, HMP Thameside

Data Services Executive

IT Executive

User Researcher

I want to receive the latest job alerts for non executive in london

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected