Service operations manager hemel Work, Jobs in Luton, Bdf (with Salaries)

Service Operations Manager - Hemel
Learnd —Hemel Hempstead
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Sick pay
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
9d
Sales Operations Manager
Eckoh —Hemel Hempstead
- From £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Free parking
- Work from home
Quick apply
6d
Transport Shift Manager, Nights
GXO Logistics —Luton
- Up to £39,500 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee discount
Regional Service Manager
InPost UK —Hemel Hempstead
- Hybrid work
- Continuous improvement
- Quality control
- Mentoring
- Annual leave
Quick apply
Area Support Chef
Impact Food Group —Luton
- £35,000 a year
- Full-time
- Training & development
- School
- Employee discount
Quick apply
Operations Manager (Part Time)
Hightown Housing Association —Hemel Hempstead
- £48,282 a year
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
11d
Junior Service Manager - Service Operations
Sopra Steria —Hemel Hempstead
- £36,000 - £45,000 a year
- Continuous improvement
- Travel
- Annual leave
Accounts Administrator
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Microsoft Word
- Communication skills
- Employee discount
Quick apply
2d
Senior Site Administrator
Berkeley Group —Hemel Hempstead
- Monday to Friday
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
Quick apply
13d
CRM Manager
Steer —Hemel Hempstead
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Accounts Receivable Specialist
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Continuous improvement
Showroom Manager
King Living —Hemel Hempstead
- Weekend availability
- Continuous improvement
- Team management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Hotel Operations Manager
De Vere Latimer Estate —Chesham
- £50,000 - £55,000 a year
- Full-time
- Bar
- Hotel
- Team management
- Employee assistance programme
- Employee discount
Quick apply
5d
People Advisor
Gist Limited —Hemel Hempstead
- Up to £40,000 a year
- Full-time
- Human resources
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Sales Ledger, Billing and Receivables Specialist
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Continuous improvement
4d
Transport Shift Manager- Nights
Gist Limited —Hemel Hempstead
- Up to £45,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
- Annual leave
- Employee assistance programme
Sales Support Coodinator Amazon - 6 Month FTC
Belkin —Hemel Hempstead
- Full-time
- Computer literacy
- Data analysis skills
- English
3d
Practice Manager
Woodhall Farm Medical Centre —Hemel Hempstead
- From £31,000 a year
- Part-time
- GP surgery experience
- Supervising experience
- Conflict management
Quick apply
11d
Assistant Manager
Villas Brazil —Hemel Hempstead
- Full-time
- Microsoft Word
- Bar
- Computer literacy
- Free parking
- Employee discount
Quick apply
2d

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Service Operations Manager - Hemel

Learnd
Hemel Hempstead

Quick apply

Job details

Full-time

Benefits

Company pension
Sick pay

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Technical support
Quality assurance
Building management systems
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Customer interaction
Multidisciplinary collaboration
Financial management
Communication skills
Internal quality assurance
Remote diagnostics
Operations leadership experience

Full job description

Job Description – Service Operations Manager (South East & London City)

Business Unit: Service
Reports To: Service Director
Region: South East & London City
Direct Reports: Lead Engineers, Small Works Managers, Service Coordinators

Position

Learnd is looking for a Service Operations Manager who will be responsible for the operational leadership, technical performance, and service excellence across Learnd’s South East & London City regions.

The position leads a multi‑disciplinary operational structure:

Lead Engineers, who are responsible for frontline engineers, technical quality, and first‑level leadership support.
Small Works Managers, who own complex remedial works and smaller BMS projects.
Service Coordinators, who provide administrative, scheduling, and customer interface support.

The Operations Manager ensures that service delivery is efficient, safe, customer‑focused, and commercially strong, while driving continuous improvement and technical development across all engineering teams.

Key Objectives

Deliver regional service performance in line with annual budgets and operational plans.
Maintain high levels of customer satisfaction, minimising repeat visits and improving first‑time fix rates.
Ensure consistent technical quality, engineering standards, and compliance across both regions.
Lead a structured governance process for BMS service delivery, remedials, and small works.
Strengthen collaboration between engineering teams, service coordination, and contract delivery functions.
Support year‑on‑year contract growth and reduction of controllable contract attrition.

Regional Operational Leadership

Provide day‑to‑day operational leadership across South East & London City engineering teams.
Ensure Lead Engineers are effectively managing engineers, technical escalations, site quality, and customer interface.
Maintain oversight of engineering headcount, skills mix, resource planning and regional capacity modelling.
Monitor and lead performance across reactive tasks, PPM delivery, remedials, and remote interventions.

Line Management & Team Development

Directly manage Lead Engineers, Small Works Managers, and Service Coordinators, ensuring clear expectations, regular feedback and structured 1:1s.
Support Lead Engineers in coaching and developing engineers, conducting performance reviews, and maintaining training/compliance records
Promote a culture of ownership, accountability, and collaboration across the regional teams.
Ensure all staff operate in accordance with Health & Safety legislation and internal procedures.

Technical Delivery & Quality Assurance

Ensure engineering delivery meets BMS technical standards across commissioning, fault finding, graphics, networking and integration.
Support Lead Engineers with complex technical escalations and system troubleshooting.
Oversee quality assurance processes, ensuring accurate documentation, site asset records, and “as fitted” information.

Commercial & Financial Management

Own the operational inputs to regional P&L performance, including labour utilisation, subcontractor spend, and margin control.
Ensure Small Works Managers deliver variations, remedials and small projects profitably and in line with company processes.
Review and approve field quotations and monitor their conversion rates.
Support Sales and Account Management teams with technical scoping and pricing where required.

Customer & Stakeholder Engagement

Act as a senior escalation contact for key customers within the region.
Build long‑term operational relationships to strengthen retention and contract longevity.
Attend customer reviews, presenting KPI performance, improvement actions, and operational insights.
Ensure customer complaints are addressed promptly, transparently, and effectively

Service Coordination & Scheduling Oversight

Ensure the service coordination team maintains accurate scheduling, call logging, engineer diaries, and customer communication.
Support the continued centralisation and optimisation of the coordination function
Ensure documentation, reports, timesheets and remedial quotes are received, processed, and filed promptly.

Cross‑Functional Collaboration

Work closely with the Projects teams to ensure smooth handover, commissioning support and post‑project integration into service.
Partner with the ROC for remote diagnostics, triage, and first‑line support, maximising “remote-first” service outcomes.
Collaborate with regional supervisors, customer teams, and external contractors to ensure coordinated site activity.

Required Skills & Experience

Strong operational management experience within BMS, HVAC, or building controls.
Proven ability to lead multi‑tier engineering structures through Lead Engineers or Supervisors.
Experience overseeing small works, remedials or minor projects within a service environment.
Strong technical background in BMS systems, networking fundamentals, and controls strategies.
Excellent organisational, communication, and decision‑making skills.
Ability to analyse operational performance and drive continuous improvement initiatives.
High level of customer focus, integrity, and commercial awareness.

Compensation & Benefits

Competitive Salary plus benefits and pension scheme.
Company Vehicle - Electric or Hybrid Vehicle
Death in Service Policy.
UK Healthcare cash benefits.
Enhanced Sick Pay Policy.
Enhanced Maternity, Paternity, Shared Parental, and Adoption Leave Policies.
Cycle-to-Work Scheme

Duties:

The Service Operations Manager ensures the delivery of a highly professional, compliant, and financially robust service operation. They lead the engineering, coordination, and small works teams to provide an exceptional customer experience and support the growth of the South East & London City regions.

Quick apply

Refine Your Search

service operations manager hemel jobs in luton, bdf

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