Care navigator/receptionist Work, Jobs in Lutterworth, Lec (with Salaries)

Care Navigator/Receptionist
Kenyon Medical Centres —Binley and Willenhall
- £13.45 an hour
- Part-time
- Customer service
- Data entry
- Organisational skills
Quick apply
4d

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Care Navigator/Receptionist

Kenyon Medical Centres -
Binley and Willenhall

Quick apply

Job details

Permanent | Part-time
£13.45 an hour
4 days ago

Benefits

Company pension
On-site parking

Qualifications

Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Clinical record keeping
EHR systems
Customer service
Updating electronic health records
Updating electronic care records
Patient appointment coordination
Filing
Patient service
Appointment booking and call handling
Data entry
Electronic patient record systems
Organisational skills
Front desk
Appointment scheduling
Patient record updating
Managing patient records
Communication skills
Healthcare experience

Full job description

Job Overview

These roles are part-time, working afternoon until evenings (until 6.30pm) Monday to Friday with the occasional Saturday. One post is 21.5 hours and the other is 22.5 hours a week.

We are seeking a dynamic and compassionate Care Navigator/Receptionist to join our dedicated healthcare team. This vital role combines front-desk and telephone responsibilities with patient engagement, ensuring a welcoming environment while facilitating seamless navigation through healthcare services. The ideal candidate will be energized by helping others, possess excellent organisational skills, and thrive in a fast-paced setting. Your proactive approach will support patients from their initial contact through their healthcare journey, making a meaningful difference every day.

Duties

Greet patients and visitors warmly, creating a friendly and professional first impression
Manage appointment scheduling, cancellations, and reminders efficiently
Answer incoming calls promptly, directing inquiries to the appropriate team members
Assist patients with check-in procedures and gather necessary documentation for registration at the surgery.
Maintain accurate patient records and update information in the electronic health record system
Coordinate communication between patients, healthcare providers, and staff
Support administrative tasks such as filing, data entry, and inventory management of clinic rooms

Skills

Proven customer service experience with strong organisational abilities
Previous experience in a healthcare or similar setting preferred
Excellent communication skills—friendly, clear, and professional in all interactions
Ability to multitask effectively while maintaining attention to detail
Proficiency with office software and electronic health record systems
Compassionate attitude with a focus on patient-centered service
Ability to adapt quickly to changing priorities and handle sensitive information discreetly

Join us in creating an inviting enviroment where patients feel valued and supported at every step of their healthcare experience. Your energy and dedication will help foster trust and ensure smooth operations within our caring community.

Pay: £13.45 per hour

Benefits:

Company pension
On-site parking

Application question(s):

You will need to travel to our other site located in CV3 3AD; do you have access to a car?

Work Location: In person

Quick apply

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