Job Summary
The Front of House Shift Supervisor is responsible for the day-to-day management of the restaurant and bar during their shift. You will lead the front of house team, oversee customer service standards, ensure compliance with company procedures and licensing requirements, and take responsibility for opening, closing and securing the venue.
You will be a hands-on supervisor, working alongside the team while ensuring smooth and efficient service at all times.
Key Responsibilities
Leadership & Team Management
- Lead and supervise front of house staff during shifts.
- Allocate duties and responsibilities to team members.
- Conduct pre-shift briefings and communicate daily specials, promotions and operational updates.
- Support the recruitment, induction and training of new staff.
- Coach and develop team members to achieve high service standards.
- Manage staffing levels during service and respond to operational challenges.
- Address performance concerns and escalate issues where necessary.
- Promote a positive, professional and supportive working environment.
Customer Service & Guest Experience
- Deliver exceptional customer service and lead by example.
- Welcome guests and ensure they receive a warm and professional experience.
- Resolve customer complaints and concerns promptly and effectively.
- Monitor customer satisfaction throughout service.
- Promote food, drinks, events and loyalty initiatives.
- Build positive relationships with regular customers and visitors.
- Ensure service standards reflect the Taste of Northumberland brand.
Restaurant & Bar Operations
- Oversee the smooth operation of the restaurant and bar throughout service.
- Support staff in taking orders, serving food and delivering drinks.
- Serve alcoholic and non-alcoholic beverages in accordance with licensing legislation.
- Ensure accurate use of EPOS systems and payment facilities.
- Monitor table turnover and service flow.
- Maintain communication with the kitchen to ensure effective service delivery.
- Support stock control processes and report shortages or issues.
- Assist with deliveries and stock rotation where required.
Opening, Closing & Cash Management
- Open and close the venue in accordance with company procedures.
- Complete all opening and closing checklists.
- Ensure the venue is clean, safe and fully prepared for service.
- Cash up tills accurately at the end of service.
- Reconcile cash, card payments, vouchers and other transactions.
- Complete daily financial reporting and submit records as required.
- Investigate and report discrepancies in cash handling or stock.
- Manage floats and ensure sufficient change is available.
- Set and deactivate alarms as required.
- Secure all entrances, exits, windows and access points when closing.
- Ensure all customers have vacated the premises before lock-up.
- Ensure equipment, lighting, heating and bar systems are shut down safely.
- Maintain security of company assets, stock and cash.
Health, Safety & Compliance
- Ensure compliance with food hygiene, health and safety and fire safety regulations.
- Ensure licensing laws are adhered to at all times.
- Monitor responsible alcohol sales and challenge underage sales in accordance with
Challenge 25 procedures.
- Ensure allergen information is communicated accurately.
- Maintain high standards of cleanliness throughout customer and staff areas.
- Report accidents, incidents and maintenance issues promptly.
- Ensure company policies and procedures are followed consistently.
Business Performance
- Support the achievement of sales and profitability targets.
- Promote upselling opportunities where appropriate.
- Support the delivery of events, promotions and seasonal campaigns.
- Monitor labour deployment and productivity during shifts.
- Contribute ideas to improve customer experience and operational efficiency.
Essential Requirements
- Previous experience in a hospitality supervisory, team leader or duty manager role.
- Experience working within a restaurant, bar, café or hotel environment.
- Strong leadership and communication skills.
- Excellent customer service skills.
- Experience handling cash and operating till systems.
- Ability to work under pressure in a busy hospitality environment.
- Good organisational and problem-solving skills.
- Reliable, trustworthy and professional.
- Flexible approach to working hours.
Desirable Requirements
- Personal Licence Holder.
- First Aid qualification.
- Food Hygiene Certificate.
- Experience with stock control and ordering processes.
- Experience opening and closing licensed premises.
- Knowledge of Northumberland's food, drink and tourism sector.
Employee Benefits
- 28 days annual leave (including bank holidays).
- Access to employee benefits programme.
- Retail and hospitality discounts.
- Access to private counseling and wellbeing support.
- Staff discounts across Taste of Northumberland.
- Training and development opportunities.
- Career progression within a growing business.
Personal Attributes
We are looking for someone who is:
- Friendly and approachable.
- Passionate about hospitality.
- Professional and dependable.
- A confident leader and team player.
- Calm under pressure.
- Customer-focused.
- Flexible and adaptable.
- Proud to represent Taste of Northumberland and showcase the very best of our county.
This role will act as the senior person on duty during designated shifts and will be entrusted with responsibility for customer service, team leadership, cash management, licensing compliance and the security of the venue in the absence of the front of house manager
Pay: From £12.71 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
