Helpdesk support Work, Jobs in Malvern Wr14 (with Salaries)

IT Helpdesk Support Apprentice
QA Apprenticeships —Hereford
- £17,000 - £19,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
Service Desk Analyst
Leidos —Leominster
- £29,500 - £34,700 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Work from home
11d
Helpdesk Operator
ISS Facility Services —Worcester
- £13.01 - £16.26 an hour
- Day shift
- Communication skills
Helpdesk Agent
Arcus FM —Redditch
- £26,437 a year
- Weekend availability
- Phone etiquette
- Annual leave
Quick apply
Helpdesk Operative
Phosters —Kidderminster
- Full-time
- Communication skills
- Annual leave
Internal IT Specialist
Avantis Education Inc —Gloucester
- £34,000 - £36,000 a year
- Full-time
- Microsoft Word
- Azure
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
11d
Customer Service Representative
HSBC Global Services Limited —Kidderminster
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
1d
3rd Line Engineer
Spire Technology Group Limited —Worcester
- £40 - £45 a year
- Hybrid work
- Azure
- AWS
- Mentoring
- Free parking
Quick apply
10d
2nd Line Support Engineer
Surftech IT —Stourport-on-Severn
- £28,000 - £32,000 a year
- Full-time
- Azure
- Continuous improvement
- SharePoint
Quick apply
Network and Security Engineer
Igne Group Ltd —Ross-on-Wye
- £45,000 - £50,000 a year
- Full-time
- Time management
- Annual leave
Contract Support Team Leader
Arcus FM —Redditch
- Up to £40,441 a year
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Team management
- Annual leave
Quick apply
11d
Regional Operations Manager
OCS Group —Kempsey
- Customer service
- Continuous improvement
- Team management
Quick apply
2d
Planner
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Computer literacy
- Computer skills
- Annual leave
Quick apply
Technical Service Manager
Spire Technology Group Limited —Worcester
- £45,000 - £55,000 a year
- CRM software
- Azure
- Continuous improvement
- Free parking
Quick apply
Planner (NIGHTS)
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Computer literacy
- Computer skills
- Annual leave
Quick apply
3d
Senior Facilities Technician
Spirax Sarco —Cheltenham
- Microsoft Word
- Communication skills
- Free parking
- Annual leave
Technical Trainer - Electronic Warfare
L3Harris Technologies —Tewkesbury
- In-person
- Gym membership
Band 3 Facilities Compliance Auditor
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £25,760 - £27,476 a year
- Weekend availability
- Data entry
5d
Technical Trainer - Information Resilience
L3Harris Technologies —Tewkesbury
- In-person
- Gym membership
Multi Skilled Maintenance Technician
Lancer Scott —Hereford
- £32,000 - £34,000 a year
- Full-time
- Plumbing
- Communication skills

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IT Helpdesk Support Apprentice

QA Apprenticeships -
Hereford

Apply Now

Job details

Full-time | Apprenticeship
£17,000 - £19,000 a year

Qualifications

Technical troubleshooting
Driving Licence
Azure
Microsoft Outlook
GCSE
User account provisioning
Ticket management
Windows
User account management
IT permissions management
Computer hardware
Computer networking
Organisational skills
SharePoint
Cloud computing
Customer support
Customer interaction
Microsoft Azure
Help desk
Identity & access management

Full job description

Here at John Finch Computers, we have been providing professional computer support to home users for more than 20 years.

About the role:

We're looking for a motivated Cloud Support Specialist Apprentice to join our team and complete a Level 3 apprenticeship. This is a great opportunity to start or develop a career in cloud computing, IT support, and digital technologies.

As a first point of contact for customers, you'll support Microsoft 365, Azure, and cloud-based applications while gaining hands-on experience in a professional environment. You'll learn how to troubleshoot technical issues, manage user accounts and permissions, maintain documentation, and deliver excellent customer support.

Ideal for someone with a passion for technology, a willingness to learn, and an ambition to build a long-term career in cloud and IT services.

Responsibilities:

Provide first-line technical support via phone, email, and ticketing systems, escalating complex issues when needed
Support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and user account management
Create and manage user accounts, permissions, password resets, and Microsoft Entra ID administration
Troubleshoot issues across Microsoft 365, Windows, cloud services, hardware, peripherals, and basic networking
Maintain accurate service desk records and contribute to internal documentation and knowledge bases
Deliver friendly, professional customer support and build strong customer relationships

Desirable skills and experience:

It would be beneficial if candidates have some knowledge or experience of:

Microsoft 365
Windows operating systems
Cloud technologies
Computer hardware
Basic networking concepts
Cyber security fundamentals
IT administration
Full UK driving licence (essential)

The ideal candidate will:

Have a genuine passion for technology and cloud services
Be enthusiastic and eager to learn
Communicate clearly and confidently with customers and colleagues
Have excellent organisational skills and attention to detail
Demonstrate initiative, motivation, and a positive attitude
Be able to work both independently and as part of a team
Show a willingness to continuously develop technical knowledge and professional skills

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience:

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 40 hours per week, Monday to Friday 9am – 17:30pm

Benefits:

Salary: £17,000 - £19,000 per annum, depending on experience
Ongoing training and career development opportunities
Supportive and experienced team environment

Future prospects:

We invest in our people and are committed to promoting from within. You will gain practical experience and a nationally recognised Level 3 apprenticeship qualification. On successful completion you will be well placed to progress into more senior IT roles or further technical qualifications.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Apply Now

Refine Your Search

helpdesk support jobs in malvern wr14

IT Helpdesk Support Apprentice

Service Desk Analyst

Helpdesk Operator

Helpdesk Agent

Helpdesk Operative

Internal IT Specialist

Customer Service Representative

3rd Line Engineer

2nd Line Support Engineer

Network and Security Engineer

Contract Support Team Leader

Regional Operations Manager

Planner

Technical Service Manager

Planner (NIGHTS)

Senior Facilities Technician

Technical Trainer - Electronic Warfare

Band 3 Facilities Compliance Auditor

Technical Trainer - Information Resilience

Multi Skilled Maintenance Technician

I want to receive the latest job alerts for helpdesk support in malvern wr14

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