Commercial Operations Manager – Frenkel Topping Group
Are you looking to drive commercial performance across a growing group?
Join us at Frenkel Topping Group as our Commercial Operations Manager
About us
Frenkel Topping Group is a specialist professional and financial services firm operating in the Personal Injury and Clinical Negligence space.
Over recent years the company has embarked on a journey of growth and expansion focused on delivering reputable, high quality professional services to the industry and our clients.
The Role
The Commercial Operations Manager will play a pivotal role in aligning Business Development and Marketing into a cohesive, high-performing group function. The role will be responsible for driving consistency, visibility, and accountability across commercial activity, ensuring that all initiatives are strategically aligned and measurable against defined business objectives.
Working across all group companies, the role will act as the central point for tracking performance, enabling data-driven decision-making, and ensuring that Business Development and Marketing operate as an integrated service supporting group-wide growth.
This role is a hybrid role with Head Office based in Salford. Additional travel to other business sites may be required occasionally.
Key Responsibilities
Commercial Performance & Strategy Delivery
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Track, measure, and report on performance against the Group’s commercial strategy, ensuring clear visibility of progress and outcomes.
- Define and implement KPIs and performance frameworks across Business Development and Marketing.
- Ensure alignment between strategic objectives and day-to-day commercial activity.
Integration of Business Development & Marketing
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Act as a central coordinator to ensure Business Development and Marketing function as a single, joined-up group service.
- Facilitate collaboration across teams to drive consistent messaging, targeting, and client engagement.
- Work closely with senior stakeholders across the group to understand requirements and ensure alignment.
Opportunity Pipeline & Activity Management
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Oversee the tracking and management of the commercial pipeline, ensuring accuracy and consistency across teams.
- Implement structured reporting on lead generation, conversion rates, and campaign effectiveness.
- Ensure the use of CRM systems is optimised to capture meaningful and actionable data.
Stakeholder Engagement
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Build strong relationships with senior leaders across all group companies to ensure commercial priorities are clearly understood and delivered.
- Translate strategic goals into actionable plans for Business Development and Marketing.
- Provide direct line management to the BD and marketing team including objective setting, performance reviews, and ongoing support.
Key Skills & Experience
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Proven experience in a commercial operations, business development, or similar role.
- Strong understanding of Business Development and Marketing functions and how they interact.
- Demonstrable experience in performance tracking, MI production, and data analysis.
- Experience of working in a multi-entity or group structure environment (desirable).
- Proficiency in CRM systems and reporting tools.
- Excellent stakeholder management and communication skills.
- Highly organised, with the ability to manage multiple priorities across different business units.
Key Attributes
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Commercially focused, with a strong emphasis on outcomes and measurable impact.
- Collaborative and able to bring teams together around shared goals.
- Detail-oriented, with a commitment to accuracy and consistency in reporting.
- Proactive and solutions-focused, with a continuous improvement mindset.
- Confident in challenging and influencing to ensure alignment with strategy.
What we can offer you
- An attractive salary starting at £65,000 + bonus, negotiable depending on experience.
- 25 days holiday plus bank holidays (increasing with length of service to 30 days)
- Private Health Care
- Access to an employee assistance programme which includes access to a 24/7 GP, get fit programmes, mental health support and financial, and legal support.
- Supportive management team across the group with regular sessions to share information, knowledge, seek advice and provide expertise.
- Company social events
- Contributory pension
Why work for Frenkel Topping Group
Our Values
Values are an important part of the workplace as they guide our beliefs, attitudes and behaviours. The postholder will be expected to operate in line with our workplace values which are:
GIVE IT HEART
How am I making others feel?
We've built an army of passionate and empathetic people who go the extra mile for their clients and their team. Our caring gene is at the heart of every interaction we have. We deliver an end -to-end human experience.
SHOW RESILIENCE
What have I learnt today? How can I do better next time? How do I come back stronger?
As individuals and as a team, we’re inspired by our clients who show resilience every day. We’re always learning! From each other, from our mistakes and our achievements. We’ve always got each other's backs!
Our agility, our work ethic and our appetite for solving problems mean we always find a way. We’re always striving to be our best selves
MAKE IT EASY
Am I making this as easy as possible? How does my colleague/client feel after this interaction?
The world of finance, litigation, investments, and costs can be complex, but we are easy to work with.
We’re a team of good people doing the right thing, always.
We don’t do jargon and we’ve no time for inflated egos.
We’re pro-active and response and go above and beyond to make our clients’ lives easier.
ACT WITH INTEGRITY
Is this the right thing to do by my team and our clients? Am I doing this for the right reasons?
We’re always honest. We do what we say we’ll do and we do it with great care and expertise.
We are proud of our clients and our people and we honour the trust they put in us by delivering outstanding service and creating an amazing place to work.
RESPECT
Am I proud of how I behaved today?
We treat our clients and each other as individuals and we take the time to walk in that person’s shoes to understand how we can provide support.
We assume good intentions and always bring a positive outlook.
THINK DIFFERENTLY
What does world class look like? How could we do this differently to create a bigger impact?
We connect communities, champion collaboration in our industry and we’re big on learning and development. We’re big believers in nurturing grassroots talent. We look beyond FTG to do the best by our clients and plan for the future. We think bigger!
We know that work is an important part of all of our lives, but we believe there’s more to work-life than the jobs we do. Careers at FTG are about growth and opportunity, a sense of community and about the impact we have as individuals and as a team, working in an important area of professional services.
Ultimately, if you feel comfortable, happy, valued and fulfilled at work, you are able to deliver the very best service to our clients – the legal community working in personal injury and clinical negligence and the individuals who have experienced life-changing events.
Please visit our company website for more information
