Head of it service desk Work, Jobs in Manchester, Gtm (with Salaries)

Head of IT Service Desk
Arrow Global —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
Quick apply
1d
Head of Technology
Club L London —Manchester
- ERP systems
- Software development
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
IT Service Desk Analyst
Stagecoach —Stockport
- Full-time
- Computer networking
- Employee discount
7d
Internal Systems Manager
Zen Internet —Rochdale
- £54,000 - £62,000 a year
- Full-time
- Budgeting
- Leadership
- Free parking
- Annual leave
Quick apply
12d
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- Continuous improvement
- Communication skills
- Free parking
- Gym membership
Managed Services - First Line Support Team Lead
HSO Group B.V. —Manchester
- Weekend availability
- Continuous improvement
- POS
- Organisational skills
Quick apply
Head of HFT
TechBiz Global GmbH —Manchester
- Full-time
- Remote
- English
- Bachelor's degree
- Analytics
Quick apply
IT Support Technician
Blackburn Rovers Football Club —Blackburn
- £27,000 - £29,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
1h
BI Developer
takepayments Ltd —Stockport
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
14d
Senior Software Engineer, Core Experiences - Manchester, United Kingdom
Speechify —Manchester
- Remote
4d
Operational Support Officer - North West Regional Support Unit
HM Courts & Tribunal Service —Ashton-Under-Lyne
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
7h
Logistics Scheduler
Pixel Inspiration —Altrincham
- £25,500 - £27,500 a year
- Full-time
- Microsoft Word
- Spanish
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5h
Head of Sales Operations
Village Hotels - Central Team - Sales —Warrington
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Salesforce
- Hotel
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
16h
Head Cashier
Grosvenor Casinos —Bolton
- £13.86 an hour
- Weekend availability
- Team management
- In-person
- Communication skills
Quick apply
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Sick pay
Transport Coordinator
Groundshore Ltd —Sandbach
- £32,000 - £40,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
6d
Night Concierge
Livingcity Asset Management Limited —Salford
- £13.03 an hour
- Full-time
- Organisational skills
- Front desk
- Cleaning
Quick apply
12d
Oracle Developer Graduate
The Access Bank UK —Northwich
- £25,000 a year
- Full-time
- Hybrid work
- SQL
- JavaScript
- Software development
- Employee assistance programme
Quick apply
Customer Service Team Leader
William Hill —Bolton
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Training & development
- Employee discount
Business Administration Apprenticeship
AMT Lawyers —Blackburn
- £6 an hour
- Hybrid work
- Business development
- Front desk
- Computer skills

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Head of IT Service Desk

Arrow Global -
Manchester

Quick apply

Job details

Permanent | Full-time
1 day ago

Qualifications

IT team management
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Team management
Technology leadership experience
Information technology team management
Cybersecurity
Operations leadership experience

Full job description

Description

We are recruiting a Head of IT Service who will be responsible for the design, delivery, and continual improvement of IT services across six locations.

Leading a geographically distributed team, this role sets the standard for service quality, colleague experience, and operational excellence — ensuring technology enables the business to perform at its best.

This is a hands-on leadership role that balances strategic thinking with practical delivery, building a high-performing team whilst maintaining a genuine focus on the end-user experience for all colleagues, from first-line staff to senior Executives and Executive Assistants.

We would be open to applications from either Manchester or London as this position has responsibility over both, alongside occasional travel to international offices where required.

Key Responsibilities

Own end-to-end IT service delivery across six global sites (London, Manchester, White Plains, Luxembourg, Jersey, Dubai), ensuring consistent standards and a white-glove support experience for Executives and EAs.
Lead and develop the London and Manchester IT teams, setting performance objectives, coaching direct and indirect reports, and driving a culture of ownership and customer focus.
Drive continual service improvement — championing ticket quality, building self-service capability, and owning service management tooling to deliver meaningful KPIs and MI.
Manage stakeholder relationships across all sites, acting as the primary escalation point for major incidents and representing IT Service at senior governance and leadership forums.
Embed a security-first culture, supporting the cyber security agenda, overseeing compliance checks, and ensuring colleagues are well-supported on phishing, MFA, and security hygiene.
Own the patch management schedule across devices and infrastructure, balancing security compliance with minimal business disruption.
Manage the IT Service budget and vendor contracts, ensuring value for money, accurate asset/licence records, and well-evidenced investment cases.
Lead the IT workstream for the upcoming London office move, partnering with Facilities to ensure a seamless day-one experience.

Skills, Knowledge & Expertise

Proven experience in a senior IT service management or IT operations leadership role, ideally in a multi-site, international environment.
Track record of leading and developing IT support teams, including remote or geographically dispersed staff.
Strong knowledge of ITIL principles and experience applying them in a practical, pragmatic way.
Demonstrable experience managing IT service budgets, vendor relationships, and commercial contracts.
Experience implementing or improving self-service and knowledge management capabilities.
Good working knowledge of cyber security fundamentals, patch management, and compliance requirements.
Confident communicator with the ability to engage credibly from first-line staff to Board-level Executives.
Experience supporting Executive-level users and understanding the heightened expectations this requires.

About Arrow Global Group

Great talent comes in many forms, and we’re committed to building a diverse and inclusive team. Whilst a number of our roles do require specific qualifications and experience, and industry knowledge, we also value potential, unique perspectives, and transferable skills. If you’re excited about this opportunity but don’t meet every requirement, we’d still love to hear from you.

We occasionally collaborate with recruitment agencies to fill niche or specialist roles. However, we do not accept agency terms or pay fees for speculative CVs submitted directly to our hiring managers or outside our Applicant Tracking System.

If you are a recruitment agency interested in partnering with us for candidate supply, please reach out to [email protected]

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Refine Your Search

head of it service desk jobs in manchester, gtm

Head of IT Service Desk

Head of Technology

IT Service Desk Analyst

Internal Systems Manager

IT Service Delivery Manager

Managed Services - First Line Support Team Lead

Head of HFT

IT Support Technician

BI Developer

Senior Software Engineer, Core Experiences - Manchester, United Kingdom

Operational Support Officer - North West Regional Support Unit

Logistics Scheduler

Head of Sales Operations

Head Cashier

1st line Service Desk Agent

Transport Coordinator

Night Concierge

Oracle Developer Graduate

Customer Service Team Leader

Business Administration Apprenticeship

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