Product support engineer Work, Jobs in Manchester, Gtm (with Salaries)

Product Specialist/Support Engineer (entry level)
WeBuyAnyCar —Manchester
- Communication skills
Quick apply
11d
Continuous Improvement Engineer
Pyroguard UK Ltd. —Haydock
- £45,000 - £47,000 a year
- Analysis skills
- Continuous improvement
- Manufacturing
Trainee Auditor
Element Materials Technology —Warrington
- Remote
- Microsoft Word
- Computer literacy
- Quality control
- Work from home
- Employee discount
9d
Field Service Engineer, All Experience Levels
Sorption Wheel Services Ltd (Dehum) —Glossop
- £30,000 - £48,000 a year
- Full-time
- Carpentry
- Up to 50% travel
- Customer service
- Free parking
- Annual leave
Quick apply
11d
Mechanical Design Engineer 3D CAD / SolidWorks
Sorption Wheel Services Ltd (Dehum) —Glossop
- £35,000 - £48,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Travel
- Free parking
- Annual leave
Quick apply
Purchase Ledger Clerk
Envair Technology —Heywood
- £14.00 - £15.25 an hour
- Part-time
- In-person
- Sick pay
Quick apply
4d
Operations Support Engineer
The Pilot Group —Manchester
- £35,000 a year
- Full-time
- Assembly
- Continuous improvement
- Warehouse experience
- Free parking
Quick apply
Design Engineer
Pentre Group —St Helens
- £28,000 - £30,000 a year
- Full-time
- Schematics
- CAD
- Engineering
- Free parking
Quick apply
Reliability Engineer
Heineken International B.V. —Manchester
- £50,000 a year
- Full-time
- Maintenance
- Continuous improvement
- Employee discount
Quick apply
6d
Application Support - Service Engineer
Barclays —Knutsford
- Maintenance
- AWS
- APIs
Product Support Engineer
Amadeus IT Group —Manchester Airport
- 12 hour shift
- ERP systems
Junior Developer / Database Admininstrator
C-Tec —Mawdesley
- From £35,000 a year
- Full-time
- SQL
- Linux
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
Technical Support Advisor
Johnson Controls —Manchester
- Weekend availability
- Communication skills
- Free parking
- Annual leave
Site Service Engineer (Manchester Airport)
Leidos —Manchester Airport
- £34,800 - £43,500 a year
- Full-time
- Communication skills
- Annual leave
Supplier Quality Engineer FTC 12 Months
astemo —Manchester
- £38,000 - £42,000 a year
- Engineering
- Continuous improvement
- Quality control
- Flexitime
- Life insurance
Manufacturing Engineering Project Coordinator
Safran —Burnley
- Full-time
- Hotel
- Continuous improvement
- Communication skills
- Flexitime
- Employee assistance programme
Desktop Support Engineer
Together —Cheadle
- Full-time
- Mentoring
Quick apply
5d
IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
Data & Business Analyst -FTC
AND Digital —Manchester
- Full-time
- Hybrid work
- Communication skills
- Gym membership
Quick apply
3d
3rd Line Support Engineer
BCN Group —Manchester
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply

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product support engineer jobs near manchester, gtm

Product Specialist/Support Engineer (entry level)

WeBuyAnyCar -
Manchester

Quick apply

Job details

11 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Incident queue management
IT service management
Ticket management
Incident documentation
Internal department liaison
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Help desk

Full job description

About The Role

The Role

As a Support Engineer / Product Specialist, you will play a key role in supporting our internal systems and ensuring a seamless experience for colleagues across the business. You’ll act as the bridge between users and technology—troubleshooting issues, improving processes, and contributing to product enhancements.

This is an ideal opportunity for someone starting their career in IT, support, or product operations.

Key Responsibilities

Develop a strong understanding of our internal systems and bespoke products, including features, functionality, and business impact.
Act as a subject matter expert for our Retail Purchasing system, supporting teams such as Finance, Marketing, Transport, Customer Support, and Retail.
Provide first and second-line support via phone, email, and face-to-face queries.
Log, manage, and resolve incidents and service requests using our IT Service Management (ITSM) system.
Troubleshoot technical issues, perform diagnostics, and aim to achieve a high first-time fix rate (target ~80%).
Escalate complex or unresolved issues to third-line support where necessary, ensuring clear documentation and handover.
Work in line with ITIL best practices, ensuring tickets are handled efficiently and consistently.
Collaborate with Product and Development teams by sharing feedback on system performance, user experience, and improvement opportunities.
Maintain accurate records of issues, resolutions, and system changes.

What You’ll Bring

Problem-Solving Skills: Ability to investigate issues, identify root causes, and implement effective solutions.
Customer-Focused Mindset: Friendly, patient, and empathetic approach when supporting users of varying technical ability.
Adaptability & Curiosity: Willingness to learn new tools, systems, and technologies in a fast-paced environment.
Attention to Detail: Ability to document issues clearly and follow processes accurately.
Time Management: Capable of prioritising tasks, managing workload, and meeting deadlines.
Communication Skills: Clear and professional communication, both written and verbal.
Team Player: Comfortable working collaboratively across multiple departments.

Nice to Have (Not Essential)

Basic understanding of IT support concepts (e.g., networks, hardware, software troubleshooting)
Familiarity with ticketing systems or ITIL practices
Interest in technology, systems, or product development

What We Offer

Full training and structured onboarding
Ongoing learning and development opportunities
Clear career progression pathways within IT, Product, or Engineering
A fast-paced, supportive, and collaborative working environment
Opportunity to make a real impact in a rapidly growing business

Additional Expectations

Maintain professionalism and confidentiality at all times
Develop a strong understanding of the wider business and how systems support operations
Be flexible and willing to take on additional responsibilities as required

About Us

We’re webuyanycar.com, the UK’s leading car-buying service, with over 500 branches nationwide and growing fast. Behind the scenes, our teams and technology keep everything running smoothly—and that’s where you come in. If you’re keen to learn, enjoy helping others, and want to be part of a supportive, fast-moving environment, you’ll fit right in.

Quick apply

Refine Your Search

product support engineer jobs in manchester, gtm

Product Specialist/Support Engineer (entry level)

Continuous Improvement Engineer

Trainee Auditor

Field Service Engineer, All Experience Levels

Mechanical Design Engineer 3D CAD / SolidWorks

Purchase Ledger Clerk

Operations Support Engineer

Design Engineer

Reliability Engineer

Application Support - Service Engineer