Salon Manager (with Hair or Beauty experience)
Please read the whole job specification before applying
Lead. Inspire. Grow.
Are you ready for a role where you can make a genuine impact?
We're looking for an experienced Salon Manager to become an integral part of our multi award-winning salon. This is a unique opportunity for someone who enjoys balancing a successful hair or beauty column with leading an exceptional team and helping shape the future of a thriving business.
Whether you're an experienced Salon Manager looking for your next challenge or a confident Assistant Manager ready to take the next step, we'd love to hear from you.
Working closely alongside the salon owner, you'll play a key role in leading our team of 16, driving business performance, maintaining our exceptional client experience and helping us continue to grow.
This is a hands-on leadership role where no two days are the same.
About the Role
As Salon Manager, you'll be responsible for managing your own hairdressing or beauty client column while overseeing the day-to-day running of the salon. You'll inspire the team, support individual development, ensure operational excellence and work strategically with the owner to continue moving the business forward.
This role requires someone who is highly organised, commercially aware and able to balance client appointments with management responsibilities.
Key Responsibilities
- Lead, motivate and develop a team of 16 stylists, beauty therapists, apprentices and support staff.
- Manage your own successful hairdressing or beauty column while ensuring the smooth day-to-day operation of the salon.
- Create a positive, supportive and high-performing team culture.
- Oversee staffing, rotas, holiday planning and daily operational management.
- Support recruitment, inductions, probation reviews, performance management and HR processes.
- Ensure compliance with employment legislation, company policies and health & safety requirements.
- Monitor salon KPIs including retail sales, rebooking, productivity, client retention and customer satisfaction.
- Work alongside the owner to identify opportunities for business growth, improve systems and implement new ideas.
- Coach and mentor the team to continually improve technical skills, customer service and retail performance.
- Resolve client concerns professionally while maintaining our exceptional reputation.
- Manage stock levels, ordering, payroll support, budgeting and general administration.
- Support marketing initiatives, events and community engagement to continue growing the business.
We're Looking For Someone Who Has
- Proven experience managing a busy hair or beauty salon team.
- Experience running a successful client column alongside management responsibilities.
- Excellent leadership and people management skills.
- HR knowledge and confidence managing performance, difficult conversations and employment procedures.
- Outstanding organisation and time management skills.
- A commercial mindset with the ability to analyse performance and drive results.
- Strong communication skills with both clients and team members.
- The ability to motivate, coach and inspire others.
- A proactive attitude with a genuine passion for continuous improvement.
- Hairdressing or Beauty Therapy qualifications with at least four years' client experience.
What You'll Receive
- Competitive salary plus bonuses and incentives.
- Private medical insurance.
- Company pension.
- Paid birthday off every year.
- £250 loyalty holiday voucher.
- Ongoing leadership and management training.
- Employee discount.
- Free on-site parking.
- Company events and team socials.
- At least one full weekend off each month.
- The opportunity to help shape the future of one of the region's leading award-winning salons.
Why Serenity Loves?
At Serenity Loves, we believe our people are our greatest asset, so much so we have won lots of awards for it.
We're proud of the supportive culture we've created, where teamwork, kindness, professionalism and exceptional client care are at the heart of everything we do.
We're not just looking for someone to manage the salon—we're looking for someone who wants to help lead it into its next exciting chapter.
If you're an ambitious leader who loves developing people, delivering exceptional client experiences and making a real difference every day, we'd love to hear from you.
Pay: £33,280.00-£35,360.00 per year
Benefits:
- Employee discount
- Free parking
- Private medical insurance
Education:
- Certificate of Higher Education (required)
Experience:
- in salon, on the chair: 3 years (required)
Licence/Certification:
- nvq level 3 in hair or beauty (required)
Work Location: In person
