Operations & repair process manager Work, Jobs in Matching, Ess (with Salaries)

Operations & Repair Process Manager
CHS —Hoddesdon
- £40,000 - £45,000 a year
- Full-time
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- Organisational skills
- IT
Quick apply
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London Psychiatry Clinic —London
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Critical Services Manager
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Workshop Manager - Basildon
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Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
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- Full-time
- Customer service
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Quick apply
7d

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operations & repair process manager jobs near matching, ess

Operations & Repair Process Manager

CHS
Hoddesdon

Quick apply

Job details

Full-time
£40,000 - £45,000 a year

Qualifications

Customer service
GCSE
Upselling
Logistics
Organisational skills
IT
Cash handling
Communication skills
Mechanical knowledge

Full job description

Job Description

CHS is an award-winning commercial vehicle repair body shop. We work with all the major UK insurers and numerous blue-chip businesses, keeping cars, vans and trucks on the road. Due to continued growth, we are looking for an experienced
Operations & Repair Process Manager to join our busy support team at our Head Office in Hoddesdon.

This is a key position within the business and will suit someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively coordinate multiple departments to ensure every repair progresses smoothly from collection through to delivery.

You will be the central point of contact for each job, ensuring communication flows efficiently between customers, estimators, drivers, parts, workshop, accounts, and directors. You will be the glue that brings all departments together, driving performance, maintaining procedures, and implementing improvements where needed.

The Role

Coordinate vehicle collections and deliveries, ensuring drivers are routed efficiently
Monitor and manage repair progress from booking through to completion
Liaise daily with estimators to ensure 24-hour estimating targets are achieved
Work closely with the workshop and parts department to ensure all requirements are in place for repairs to progress without delay
Communicate with customers via phone and email, providing regular updates on repair status
Update and maintain internal management systems accurately and efficiently
Ensure all job documentation is complete and prepared for invoicing
Send completed invoice packs to the accounts department
Identify bottlenecks and proactively resolve issues before they affect turnaround times
Support and implement new processes and procedures to improve operational efficiency
Provide regular updates to directors regarding workload, upcoming requirements, and operational performance
Deliver exceptional customer service and professionalism at all times
Act as the first point of contact, the central coordinator, and the final checkpoint for all repair jobs

Candidate Requirements

Previous experience within the accident repair, vehicle bodyshop, commercial vehicle repair, fleet repair, or automotive industry is essential
Experience within the HGV/commercial vehicle repair sector would be a distinct advantage
Previous experience in a vehicle repair, logistics, operations, service management, production control, or workshop coordination role
Strong understanding of the vehicle repair process from estimate through to completion and invoicing
Strong organisational and multitasking skills
Ability to work under pressure and prioritise effectively in a fast-paced environment
Excellent communication skills, both written and verbal
Confident liaising with customers, insurers, suppliers, and internal departments
Strong IT skills and experience updating management systems
Ability to take ownership of tasks and see them through to completion
Process-driven with a continuous improvement mindset
Professional, reliable, and highly organised
Ability to maintain strict confidentiality
Positive, proactive, and solutions-focused approach

Due to the nature of the role, applicants must have previous experience working within the vehicle repair or accident repair industry. An understanding of bodyshop operations, repair processes, estimating workflows, parts management, and customer communication is essential. Experience within the HGV or commercial vehicle repair sector would be highly advantageous.

Job Type: Full-time

Pay: £40,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

operations & repair process manager jobs in matching, ess

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Variable Works Supervisor

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Reception Manager & Facilities Coordinator

Critical Services Manager

Workshop Manager - Basildon

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

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