2nd line support Work, Jobs in Matlock, Dby (with Salaries)

2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- SQL
- Mentoring
- Computer skills
- Free parking
- Sick pay
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
Graduate Developer | Junior Software Developer
QuickSMS —Sheffield
- £32,000 a year
- Full-time
- Hybrid work
- Databases
- APIs
- Communication skills
- Bereavement leave
- Life insurance
Quick apply
6d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Writing skills
- Windows
- Free parking
- Employee assistance programme
Quick apply
Senior 1st Line Support
VINCI Construction —Risley
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
12d
IT Support Technician
Complete Computer Solutions —Derby
- From £25,000 a year
- Overtime
- English
- SharePoint
- In-person
- Free parking
- Annual leave
Quick apply
4d
Second Line Analyst
Computacenter —Nottingham
- Microsoft Word
- Organisational skills
- Communication skills
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
IT Technical Engineer
Leek Building Society —Leek
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Sick pay
Quick apply
Engineering Systems Support Engineer
JCB —Rocester
- Full-time
- Engineering
- Gym membership

Discover related jobs

Based on your search for 2nd line support jobs.

2nd Line Support Technician
Converge Technology Solutions —Stafford
As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts.
£26,000 - £28,900 a year
2nd Line Support Analyst
nurtur.group —Derby
Deal with queries escalated from the Customer Support Pods and assist with incoming queries via call, email and live chat in a friendly and clear manner;…

I want to receive the latest job alerts for 2nd line support in matlock, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

2nd line support jobs near matlock, dby

2nd Line Support Analyst

nurtur.group
Derby

Apply Now

Job details

Benefits

Free parking
Cycle to work scheme
Sick pay
On-site parking

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Mentoring junior staff
Ticket management
SQL querying
SQL
Mentoring
Computer skills
Customer interaction
Help desk

Full job description

nurtur is a diverse group of SaaS software brands focused on generating revenue, demonstrating ROI, utilising data to programmatically determine decisions, an industry leader in Insights and a champion of best practice and innovationwithin the sector. This enables our customers to automate manual processes and focus on their customers, which in turn increases their revenue and profitability.

Our Vision is to nurture, capitalise, and deliver return on investment for all users of our world class, data-driven ecosystem.

The opportunity

Responding to questions and queries escalated from the Customer Support Pods, or received through calls, emails and live chat, you will thrive on resolution; seeking out answers for our customers and ensuring they have all the information to move them forward with their query.

Our customers will feel fulfilled thanks to your positive and helpful demeanour, you will be a good judge of technical ability and adjust your responses accordingly.

You will enjoy collaborating with your colleagues, sharing information and mentoring Tier 1 Agents, escalating any outstanding queries in a timely manner, ensuring the customer is updated every step of the way.

Responsibilities

Deal with queries escalated from the Customer Support Pods and assist with incoming queries via call, email and live chat in a friendly and clear manner; escalating appropriately where required and ensuring all communication with our customers is clear and accurate at all times.
Provide training and mentoring to colleagues to support the Service Desks Shift Left Strategy
Troubleshoot and resolve any problems found, escalating unresolved issues to the relevant technical teams in a timely manner
Update all customers within set SLAs with a view to achieving good customer satisfaction ratings.
Liaise with our partners to gain resolution to tickets that require their input.
Provide technical training to customers and where required other members of team.
Make use of reports and live statistics to ensure Nurtur Techs systems are functioning correctly.
Make suggestions through the relevant process to enhance our product and our offering.
Achieving the KPIs set on a daily, weekly and monthly basis.

About you

Great communicator over the phone, email or our live chat platform, you are able to clearly and accurately convey information, whilst able to adapt effectively to the requirement of your audience.
Fantastic understanding of customer service as one of our core values, you understand the importance of our customers and their requirements.
Tech savvy although the ability to code is desirable, it is not essential. However, you do need to know your way around tech and can quickly pick up new skills and learn your way around a new system or two. In this role, SQL querying is an essential part of daily life as a Support Analyst, with any understanding of HTML/CSS beneficial when problem solving.
Ability to work independently you are able to monitor your own to do list, actively ensuring you complete all your actions, while always on the lookout for the next customer request or anything urgent that may arise.
Team player whilst working independently, we are a team and need to work as one, meaning you are able to work with colleagues to buddy up on a problem, share information and share the workload.
Proactive worker making use of the daily generated reports, you are able to recognise and proactively resolve problems before they become an issue for our customers.
A Thirst for knowledge you will show a curiosity for how things work you will want to constantly develop your knowledge of Nurtur Techs Systems

This will be based out of our Brief Your Market office commercial building in Little Eaton which is a beautiful village on the outskirts of Derby. Its a great location with free on-site parking and plenty of local amenities.

Working hours are 9 am 5.30 pm Monday to Friday so youll have the weekends to relax and recharge.

Hybrid working will be available after probation period is passed.

The successful applicant will receive and have access too:

25 days holiday plus the 8 bank holidays
Perk box
Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc.
Death in Service Cover
Company Sick Pay
Bike to Work scheme.

Apply Now

Refine Your Search

2nd line support jobs in matlock, dby

2nd Line Support Analyst

IT Support Technician

Graduate Developer | Junior Software Developer

1st-2nd Line IT Support Engineer

Senior 1st Line Support

IT Support Technician

Second Line Analyst

3rd Line Service Desk Engineer

IT Technical Engineer

Engineering Systems Support Engineer

Discover related jobs

I want to receive the latest job alerts for 2nd line support in matlock, dby

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected