Incident and problem analyst Work, Jobs in Mildenhall, Wil (with Salaries)

IT Service Analyst
Aspire Defence Services Limited —Tidworth
- Up to £31,500 a year
- Full-time
- In-person
- Annual leave
- Employee assistance programme
Quick apply
SOC Analyst
CGI —Chippenham
- Full-time
- Analysis skills
- Communication skills
Quick apply
11d
Incident and Problem Analyst
Wiltshire Police —Devizes
- Up to £41,223 a year
- Full-time
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Gym membership
5d
Service Desk Analyst
Serco Plc —Swindon
- £28,330.74 a year
- Full-time
- Continuous improvement
- Computer skills
- Employee assistance programme
Deskside Analyst
Hachette —Didcot
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Senior Software Engineer d/f/m
RWE AG —Swindon
- Part-time
- DevOps
- Analysis skills
- Agile
2d

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incident and problem analyst jobs near mildenhall, wil

IT Service Analyst

Aspire Defence Services Limited -
Tidworth

Quick apply

Job details

Permanent | Full-time
Up to £31,500 a year

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme

Qualifications

Incident queue management
IT service management
User account provisioning
Ticket management
User account management
Customer support
BTEC
Help desk

Full job description

Join our Team as a IT Service Analyst at Aspire Defence Services Limited (ADSL)

Salary: Up to £31,500 per annum

Hours: 37.5 hours per week, no weekends

Location: Tidworth

Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven IT Security Manager to be part of our exciting journey.

What We Offer:

Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday

Pension Plan: Contributory Company Pension Plan matched up to 6%

Insurance: Individual life assurance and personal accident cover

Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets

Reward and Recognition: Celebrate outstanding achievements

Employee Assistance Program: Funded program with onsite mental health first aiders

Your Role:

Act as advisor to service users on IT processes so they are well understood and service user requirements
Track and manage open tickets for users, ensuring that escalations are raised where necessary to ensure user expectations are met
Starters and leavers - Hardware, onboarding, requests for accounts etc
White glove' where necessary to manage VIP issues
User device enrollment, break fix, deployment etc
Capturing information during major incidents and communicating impact/updates to business
Ensure service management master data is accurate and kept up to date

What We’re Looking For:

Qualifications: ITIL (desirable) Relevant IT qualification (CompTIA, Microsoft fundamentals, BTEC, HNC/DC

Experience: Working within Service management, end user computing, IT support, managing incidents and service requests through to resolution and working to SLA's and prioritising workload in a busy environment

Skills: Strong customer service focus with a passion for getting things right first time, awareness of service processes such as starter/leaver, Working knowledge of the principles of ITIL incident, problem, change and a collaborator and team player

Additional Information:

The Garrisons are tobacco-free working environments.
Security clearance is required prior to starting with us.
We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.
Please note, this vacancy may close early if we receive a high volume of applications.

Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.

Pay: Up to £31,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

incident and problem analyst jobs in mildenhall, wil

IT Service Analyst

SOC Analyst

Incident and Problem Analyst

Service Desk Analyst

Deskside Analyst

Senior Software Engineer d/f/m

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