Customer service advisor property claims Work, Jobs in Milton Keynes, Eng (with Salaries)

Customer Service Advisor - Property Claims
Crawford —Milton Keynes
- From £24,479 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Employee stock purchase plan
Quick apply
5d
Commercial Property Manager
NAA-Jones Lang LaSalle Resources —Northampton
- Full-time
- Sales
- Contracts
- Budgeting
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Commercial Property Manager
Dexter Brown —Milton Keynes
Handle administrative tasks such as preparing budgets and reports, reconciling end of year service charge accounts, processing invoices, and maintaining…
£65,000 - £75,000 a year
Quick apply
Building Manager
Securitas UK —Milton Keynes
Learning & Development: From day one, you'll have access to industry-leading learning and development opportunities, mentoring programmes and a wide range of…
£40,000 - £55,000 a year
Quick apply
4d

I want to receive the latest job alerts for customer service advisor property claims in milton keynes, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service advisor property claims jobs near milton keynes, eng

Customer Service Representative jobs in Milton Keynes

Customer Service jobs in Leamington Spa

Customer Experience Associate jobs in Oxford Street

Train Station Customer Service jobs in London

Customer Experience Associate jobs in Castleford

Operation Associate jobs in London

Customer Experience Associate jobs in London

Customer Service Representative jobs in Manchester M1

Library Service jobs in Sunderland

Customer Service Representative jobs in East Sussex

Remote Customer Service jobs in Liverpool

Customer Service Representative jobs in Cardiff

Customer Service Representative jobs in Coventry Cv5

Civil Service jobs in Staffordshire

Customer Service Advisor - Property Claims

Crawford -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
From £24,479 a year
5 days ago

Benefits

Casual dress
Employee stock purchase plan
On-site gym

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Stakeholder liaison
GCSE
Insurance claims handling experience
Appointment booking and call handling
Organisational skills
Computer skills
Customer interaction
Clerical experience
Outbound calling
Communication skills
Certificate in Insurance

Full job description

Overview

We are looking for a proactive and customer-focused Property Claims Coordinator to be the first point of contact for customers reporting property-related claims. This role goes beyond traditional FNOL handling – you will take ownership of the initial customer journey, gathering key information, assessing requirements, and coordinating appointments to ensure a smooth and efficient claims process.

You will play a vital role in delivering outstanding customer service, guiding policyholders through the early stages of their claim while working closely with suppliers and loss adjusters.

This is a full-time role (35 hours per week) with a hybrid working pattern (split between office and home).

Key Responsibilities

Act as the first point of contact for customers reporting a claim
Make outbound and inbound calls to gather detailed information on property damage/loss
Ask relevant and structured questions to assess the situation and identify customer needs
Arrange and coordinate appointments with suppliers and loss adjusters
Provide clear guidance and reassurance to customers, ensuring a positive experience
Manage diaries and schedules to ensure efficient allocation of appointments
Ensure all required documentation and information is captured ahead of inspections
Keep customers and all relevant parties updated throughout the booking process
Work to agreed service level agreements (SLAs) and quality standards
Build strong working relationships with internal teams and external partners
Proactively manage tasks and follow-ups to ensure service excellence

Skills & Experience

Strong customer service experience (essential), ideally within a contact centre or claims environment
Confident and professional telephone manner, with the ability to build rapport quickly
Excellent communication skills, both verbal and written
Good level of organisation and attention to detail
Ability to manage multiple tasks and work in a fast-paced environment
Comfortable using systems and confident with general PC skills
Ability to work both independently and as part of a team
A proactive approach with good problem-solving skills

Desirable (but not essential)

Experience in insurance, claims handling, or FNOL
Knowledge of property/buildings or repairs

Pay: From £24,479.00 per year

Benefits:

Casual dress
Employee stock purchase plan
On-site gym

Work Location: In person

Quick apply

Refine Your Search

customer service advisor property claims jobs in milton keynes, eng

Customer Service Advisor - Property Claims

Commercial Property Manager

More jobs to discover

I want to receive the latest job alerts for customer service advisor property claims in milton keynes, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected