Knowledge base manager Work, Jobs in Minstead, Ham (with Salaries)

Knowledge Base Manager
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- Hybrid work
- Analysis skills
- Driving
- Communication skills
8d
Fleet Operations Manager (Part Time)
Parker Adams Boat Sales / Flexisail Boat Club —Southampton
- £23,400 - £28,600 a year
- Part-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
6d
Channel Sales Manager - South UK M/F
Hirsch UK —Poole
- £55,000 - £72,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Hard Services Manager – Hursley
Apleona —Southampton
- £55,000 - £58,000 a year
- Monday to Friday
- Management
- Maintenance
- Travel
- Employee discount
7d
Key Account Coordinator
Gwella Contracting Services —Southampton
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Life insurance
Quick apply
Business Development Manager - London and South-East M/F
Hirsch UK —Poole
- £70,000 - £110,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Project management
Quick apply
Resident Experience Associate
CompassRock International —Southampton
- £27,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
Customer Experience Manager (Hospitality)
Huddle, Lymington —Lymington
- £29,000 - £36,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Profit sharing
Quick apply
Canvassing Team Manager – Milk & More- Residential
Milk & More —Portsmouth
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
Air Conditioning Manager
OVO Solar & Heating South Coast —Lee-on-the-Solent
- £45,000 - £52,000 a year
- Full-time
- In-person
- Free parking
- Work from home
Quick apply
2d
Senior Project Delivery Manager
Aster Group —Andover
- £70,593 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Construction experience
- Employee assistance programme
Business Development Executive
Shoots Training —Bournemouth
- £31,720 - £40,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
5h
Student Mentor – Preparation for Adulthood (PfA) and Wellbeing
Oarsome Chance —Portsmouth
- £27,300 - £28,119 a year
- Full-time
- Experience working with children
- Travel
- Mentoring
- Free parking
- Health & wellbeing programme
Quick apply
Telesales / Lead Generation Executive – New Business
Signal Global —Waterlooville
- £45,000 - £50,000 a year
- Part-time
- Microsoft Office
- In-person
- Free parking
Quick apply
2d
Training Manager
Faithworks —Poole
- £15.68 - £16.49 an hour
- Part-time
- Hybrid work
- Carpentry
- Team management
- Organisational skills
- Health & wellbeing programme
- Flexitime
Quick apply
Student Mentor-Post 16 Tutor
Oarsome Chance —Portsmouth
- £31,000 - £33,500 a year
- Full-time
- English
- Education
- Mentoring
- Free parking
- Health & wellbeing programme
Quick apply
14d
Head of Business Development & Sales - APAC
Roke —Romsey
- Full-time
- Sales
- English
- Business development
Senior Land Acquisition Manager
TIMES24 UK —Southampton
- £45,000 a year
- Sales
- Business development
- Driving
- Free parking
Quick apply
Graduate Trainee Sales Executive
Olra Recruitment Solutions —Eastleigh
- £28,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Business development
- Free parking
- Profit sharing
Quick apply
4d
Customer Success Manager
Nourish Care —Bournemouth
- Hybrid work
- Travel
- Time management
- Annual leave
- Employee assistance programme

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knowledge base manager jobs near minstead, ham

Knowledge Base Manager

University of Southampton -
Southampton

Apply Now

Job details

Full-time
£36,636 - £44,746 a year
8 days ago

Qualifications

Power BI
Business processes
Taxonomy
Analysis skills
Driving
Usability
ServiceNow
Communication skills
Information architecture

Full job description

Job Details

Section

VC Office

Location:

Highfield Campus

Salary

£36,636 to £44,746 per annum

Full Time Fixed Term until 31/12/2027

Closing Date:

Thursday 30 July 2026

Interview Date

To be confirmed

Reference

3443126PK-R

We are seeking applicants for a new role of 'Knowledge Base Manager – Staff Hub' to lead the establishment of a university-wide knowledge management capability.

This pivotal role sits within the Staff Hub workstream of the Professional Services Development Programme, and is offered on a secondment basis until 31st December 2027, with responsibility for designing and embedding a single, trusted source of knowledge using the ServiceNow Next Generation platform.

What you'll be doing:

You will play a key role in transforming how knowledge is created, governed, and used across the University, improving self-service, enhancing user experience, and supporting a scalable, data-driven and AI-enabled service, you will develop and implement a modern, user‑focused knowledge management approach across the University. This will include defining a clear framework, standards, and lifecycle processes for knowledge, as well as building a Knowledge Community of Practice to embed consistent ways of working. You will design and deliver an AI‑enabled Knowledge Base in ServiceNow, shaping its structure, taxonomy, ownership, and governance to ensure it supports self‑service, automation, and ongoing improvement. You will also carry out a comprehensive audit of existing knowledge across platforms, identifying duplication, gaps, and outdated information, and prioritising content for migration into a single, trusted source.

Alongside this, you will work closely with stakeholders across the institution to develop clear, accessible, and user‑centred content, facilitating workshops and supporting teams to adopt agreed standards and processes. You will establish robust governance and quality assurance arrangements, using data, insight, and user feedback to continuously improve the effectiveness and maturity of the knowledge base. A key part of the role will be promoting a culture of knowledge sharing and continuous learning, ensuring knowledge is actively managed, maintained, and aligned with organisational priorities.

What we're looking for:

Essential experience and skills:

Proven ability to create clear, user-focused content that simplifies complex information
Experience in knowledge management, content design, or information architecture
Strong analytical skills and ability to use data to drive improvements
Experience producing structured documentation (processes, procedures, workflows)
Excellent communication skills across technical and non-technical audiences
Ability to build strong stakeholder relationships and influence change
Understanding of accessibility and usability standards

Desirable:

Experience with ServiceNow, knowledge bases, or service portals
Background in higher education or large, complex organisations
Familiarity with analytics tools (e.g. Power BI)
Experience in process improvement or project delivery

Additional information

Secondment to Staff Hub workstream of Professional Services Development Programme
Hybrid working with flexibility required around exact days / locations including all University campuses and buildings
The role may require handling sensitive information with confidentiality

Interested?

If you are passionate about improving user experience, creating accessible content, and driving organisational change through knowledge and data, we would love to hear from you. If you would like to discuss this role in more detail please contact Helen White, Associate Director Staff Hubs via Teams.

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach. Apply by 11.59 pm UK time on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or [email protected] quoting the job number. #divSocialMedia { padding:10px 0; overflow:hidden; } #divSocialMedia span { margin-right:5px; } #divSocialMedia div { display:inline-block; margin:10px 5px; } #divSocialMedia a { font-size:1.5rem; font-family:sans-serif; border:1px solid #888; border-radius:50%; padding:8px; } #divSocialMedia i { font-size:1.5rem; } #divSocialMedia a:focus { outline-offset:2px; }

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Refine Your Search

knowledge base manager jobs in minstead, ham

Knowledge Base Manager

Fleet Operations Manager (Part Time)

Channel Sales Manager - South UK M/F

Hard Services Manager – Hursley

Key Account Coordinator

Business Development Manager - London and South-East M/F

Resident Experience Associate

Customer Experience Manager (Hospitality)

Canvassing Team Manager – Milk & More- Residential

Air Conditioning Manager

Senior Project Delivery Manager

Business Development Executive

Student Mentor – Preparation for Adulthood (PfA) and Wellbeing

Telesales / Lead Generation Executive – New Business

Training Manager

Student Mentor-Post 16 Tutor

Head of Business Development & Sales - APAC

Senior Land Acquisition Manager

Graduate Trainee Sales Executive

Customer Success Manager

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