Customer service & sales advisor Work, Jobs in Nailsworth, Gls (with Salaries)

Commercial Debt Strategic Advisor
Ecotricity —Stroud
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Showroom Advisor
B&Q —Stroud
- £14.10 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
10d
Customer Advisor
Boots —Cirencester
- £13.02 - £15.10 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
13h
Commercial Debt Strategic Manager
Ecotricity Group Limited —Stroud
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Free parking
- Store discount
Quick apply
7d
Sales Advisor
FlooringSuperstore.com —Cheltenham
- Up to £40,000 a year
- Weekend availability
- CAD
- English
- In-person
- Free parking
- Store discount
Quick apply
3d
Holiday Home Sales Advisor - Hoburne Cotswold
Hoburne —Cirencester
- £28,600 a year
- Weekend availability
- Sales
- Employee assistance programme
- Employee discount
Service Advisor
Drive Motor Retail Ltd —Bristol
- £28,000 - £37,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Employee discount
- Bereavement leave
Quick apply
Customer Advisor
B&Q —Swindon
- £13.37 an hour
- Part-time
- Annual leave
- Employee assistance programme
23h
Sales - Sales Advisor - UK
New Look —Chippenham
- Part-time
- Microsoft Word
Dispenser
Boots —Dursley
- £13.92 - £16.64 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Weekend Sales Advisor
LKQ Corporation —Gloucester
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Retail Travel Advisor
TUI —Swindon
- From £13.09 an hour
- Part-time
- Customer service
- Employee discount
2d
Customer Renewals Advisor
RAC —Bristol
- £27,805.99 a year
- Sales
- Customer service
- IT
- Employee discount
3d
Sales Estimator
Tapi —Cheltenham
- £32,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
14d
Retail Customer Advisor (Gloucester) - 12 hours
Three UK —Gloucester
- £13.72 an hour
- 12 hour shift
- Customer service
- Employee discount
Quick apply
Parts Advisor - Volkswagen Group Service Centre
Fish Brothers (Swindon) Ltd —Swindon
- £28,000 - £32,000 a year
- Overtime
- Customer service
- Presentation skills
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Assistant Branch Manager
Alliance Automotive Group LV —Cirencester
- Windows
- Employee discount
Quick apply
Retail Showroom Advisor
TILE MOUNTAIN LTD —Bristol
- £26,436.80 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Employee discount
- Referral programme
Quick apply
4d
Sales Advisor
ProCook —Swindon
- £13.45 an hour
- Part-time
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Account Manager, Uber Eats - Bristol & South Wales
Uber —Bristol
- Full-time
- Microsoft Excel
- Sales
- Salesforce

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Commercial Debt Strategic Advisor

Ecotricity
Stroud

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Discounted or free food
Company pension
Canteen
Company events
Employee discount
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Renewable energy
Microsoft Office
Analysis skills
Communication skills

Full job description

About The Role

The Commercial Debt Strategic Advisor will be responsible for the debt associated with Commercial Strategic customers. These key accounts are high in value and relationship managed by a CRM within Service, these customers usually have a large portfolio of sites and meter points. This role requires proven experience in managing senior stakeholders within Commercial Strategic Energy Debt. Reporting directly to the Strategic Manager, you will lead on Strategic Commercial Debt discussion to ensure collections are timely and within payment terms up to Enforcement whilst working closely with B2B CRM to ensure the relationships and risks are identified.

What you will do…

Manage Key Strategic relationships in relation to debt at all levels (i.e., senior Directors).
Lead on debt reviews with Key Accounts and support where appropriate any Service reviews, this may include preparing presentation material and KPI Dashboards that are debt related.
May require visits to customer premises with other key stakeholders across the business i.e., Sales/Service.
Managing large multiple complex data requirements / reconciliations and providing any supporting information.
Ensure that debt collection activity is monitored and in line with customers payment terms.
Ensure that Strategic customer base remains compliant i.e., changes to procedures, standards of conduct associated to debt.
Ensuring we are treating our customers fairly and in line with our regulatory requirements (Vulnerability & Affordability).
Ensure all complaints (internal & external) are investigated and resolved within agreed time scales.
Resolve queries from internal and external customers within specified timescales through multiple communication channels.
Preparation of accounts for handover to the Escalations Team ensuring data is accurate.
Communicate and negotiate payment plans with customers for both the customer and the business to ensure a fair outcome.
Working closely alongside the business specifically CRM Service where accounts have a 121 relationship to ensure all key business workstreams& processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection.
In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers.

About You

Knowledge, skills, and experience:

Be able to present and have excellent communication skills at all levels to support key Account discussions.
Previous experience working in a Collections environment, ideally from an Energy background.
You will be multiskilled and flexible. Adapting to fluctuating workloads in a fast-paced environment.
You will be highly numerate and have a high degree of analytical (Excel) skills to be able to reconcile accounts.
Excellent listening skills and verbal and written communication skills.
Ability to organise own workload and multiple priorities, ability to work under own initiative.
Be Team Player and maintain a positive environment that empowers & develops you and others.
You will be a competent in using all other Microsoft Office packages.

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Benefits:

Bereavement leave
Canteen
Casual dress
Company events
Company pension
Discounted or free food
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
On-site parking
Paid volunteer time
Referral programme
Sick pay

Application question(s):

Will you now or in the future require sponsorship for employment visa status?
Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Stroud GL5

Quick apply

Refine Your Search

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I want to receive the latest job alerts for customer service & sales advisor in nailsworth, gls

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