Facilities helpdesk manager Work, Jobs in Nantgarw, Rct (with Salaries)

Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
MultiSkilled Host
CBRE —Cardiff
- Part-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
8d
Maintenance Technician
CBRE —Cardiff
- Full-time
- Maintenance
7d
Depot Maintenance Technician - Bristol CDC
City Facilities Management (UK) —Avonmouth
- Full-time
9d

Other jobs to consider

Find your next job by exploring related positions.

Facilities Helpdesk Manager
CBRE —Newport
Calm manner and able to workunder pressure dealing with conflicting priorities. Proactively act in a manner that supports a healthy andsafe work environment…
MultiSkilled Host
CBRE —Cardiff
The role: Multiskilled Host (Part time - 3 days p/week) Acting as the heart of the office, our Hosts anticipate customer needs and provide a ‘hassle-free’…
8d

I want to receive the latest job alerts for facilities helpdesk manager in nantgarw, rct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Facilities Helpdesk Manager

CBRE -
Newport

Apply Now

Job details

Full-time

Qualifications

GCSE
Time management

Full job description

CompanyProfile

CBRE’sGlobal Workplace Solutions delivers end-to-end facilities management,engineering services, project management, and workplace support. Our teamscombine technical expertise with a commitment to service excellence,innovation, and compliance. Through our engineering talent, digital tools, andfocus on ESG and sustainability, CBRE helps clients reduce risk, driveperformance, and enhance the workplace experience for their people.
Job Title: HelpdeskManager
CBREGlobal Workplace Solutions is a leading global provider of integratedfacilities and corporate real estate management. We are recruiting a HelpdeskManager to join the team located in Newport, Wales .

Role Summary:
Responsible for the management, performance and delegationof activities to the team Helpdesk Advisors within your business unit.
Ensure the Helpdesk Advisor Team understand the Life Cycleof a Work Order and facilitate a smooth handover of work orders to theoperational team.
Understand Training Needs Analysis of the Helpdesk Advisorsto ensure that all team members have access to / received required training,relevant to the needs of the individual, team and business.
Evaluate, review and implement continuous improvementprocess changes.
Competent in coaching and mentoring of a small team ofHelpdesk Advisors and managing performance of the team including but notlimited to writing and delivering monthly one-to-one meeting with team members.
Support the Management Team on training and roll-out of anyagreed processes, and incorporate any changes necessary in your duties,methods, working hours and procedures.
To achieve a high degree of customer and suppliersatisfaction, apply logic and common sense to requests for assistance, ensuringthat identified criteria are escalated in accordance with procedures.
Establish and maintain excellent customer relationships anddevelop confidence in our systems and processes.
Ensure compliance with all CBRE policies, procedures anddirectives.
Proactively act in a manner that supports a healthy andsafe work environment through effective management of incidents and hazards.

Experience Required:
A good basic education isessential, with at least GCSE passes in Maths and English or equivalent.
Higher educationalqualifications to ‘A’ level/HNC/D or degree would be beneficial orequivalent.
Experience working within a Facilities environment
Committed to service deliveryexcellence
Confidential and discreteapproach
Calm manner and able to workunder pressure dealing with conflicting priorities
Self-motivated and systematic
Results/task orientated
Attention to detail andaccuracy
Excellent time management andorganisational skills
Commitment to continuousimprovement
Ability to work as part ofteam and individually

Apply Now

Refine Your Search

facilities helpdesk manager jobs in nantgarw, rct

Facilities Helpdesk Manager

MultiSkilled Host

Maintenance Technician

Depot Maintenance Technician - Bristol CDC

Other jobs to consider

I want to receive the latest job alerts for facilities helpdesk manager in nantgarw, rct

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected