Contact centre agent Work, Jobs in Needingworth, Cam (with Salaries)

Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Employee discount
- Gym membership
Contact Centre Agent- Bilingual (Italian)
UCFS Europe Company —Biggleswade
- From £26,000 a year
- Bilingual
- Customer service
- English
Quick apply
7d
Agentic AI Engineer (life sciences)
Healx —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Machine learning
- APIs
- Annual leave
- Work from home
Quick apply
Associate Director, Systems Medicine
AstraZeneca —Cambridge
- Doctoral degree
- Engineering
- Data analysis skills
14d

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Customer Service Coordinator

URBN -
Peterborough

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Discounted gym membership
Private medical insurance
Employee discount
Gym membership

Qualifications

Microsoft Powerpoint
French
English
Fashion retail
Microsoft Office
German

Full job description

Location:

This position is located at Unit 3 Forli Strada, Peterborough, Cambridgeshire, PE73HH United Kingdom Role Summary:

Handling a range of customer issues on a daily basis, e.g. general enquiries and resolving complaints. Communicating with customers via email, social media platforms and phone, providing high quality service, and acting as the main link between our customers and our brands.

What You'll Be Doing:

Help to manage the Customer Service inboxes, and contact queues, ensuring we are responding to customers within our promised response timeframes and SLA’s. Contribute to and produce reports according to business requirements (e.g. daily, weekly, monthly).

Working through challenging conversations with customers to turn poor experiences around and restore their faith in our brands. Contributing to decision making processes relating to individual customer cases, using guidelines to determine appropriate compensation levels.

Working with the 3rd party contact centre to ensure they are adhering to processes and guidelines. Providing coaching to agents to help identify common service-related issues and work with relevant teams to resolve and prevent service issues.

Working in partnership with key areas of the Supply chain and the wider business, to review and challenge processes and enhance the customer experience.

Working in line with vision & values

What You'll Need:

Ability to communicate with confidence both verbally and with excellent written English is essential. Fluent German or French language skill may be required & would be advantageous

Excellent communicator who can build productive and effective relationships with internal and external stakeholders (e.g. Brands, carriers, 3rd party contact centre).

Well organised individual who is proactive and self-motivated to take on multiple tasks simultaneously.

Accurate and numerate, with a keen eye for detail, and good I.T skills in the MS Office software packages, particularly Excel and PowerPoint; experience of using customer/order management systems would be useful i.e Salesforce.

Customer focused, with previous experience working in a customer facing role. Experience working within a fashion/lifestyle retail environment would be an advantage.

The Perks:

Wellbeing:
Employees Assistance program to support with mental, physical and financial health
Fully equipped free gym and 50% discount off external gym memberships
Private Medical Insurance

Employee Discount:
Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)

Travel:
Cycle to work scheme

Continued Development:
We offer structured support within the business alongside continued learning and

development

Equal Opportunity Statement:

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Apply Now

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contact centre agent jobs in needingworth, cam

Customer Service Coordinator

Contact Centre Agent- Bilingual (Italian)

Agentic AI Engineer (life sciences)

Associate Director, Systems Medicine

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