Due to our continued growth, we have an exciting opportunity for an Administrator to join our Compliance team at our Head Office.
This is a highly visible role that offers the opportunity to work with stakeholders at all levels of the business, influence process improvements, and make a real impact on both operational performance and customer experience. You'll also gain valuable knowledge of quartz worktops, kitchen planning, and compliance processes, providing excellent opportunities to develop your expertise, broaden your skillset, and support your future career progression within the business.
Main responsibilities:
- Work closely with the National Compliance Manager, Directors and Department Heads to ensure actions are completed on time and to a high standard.
- Support the HR team by taking notes and recording actions during meetings.
- Help manage the day-to-day administration of the Compliance team, including monitoring document returns and key deadlines.
- Identify and highlight retail planner errors through daily reports to improve accuracy and reduce customer impact.
- Support Kitchen and Bedroom Surveyors with queries relating to holidays, absences, hotel bookings and general administration.
- Maintain action trackers, task logs and improvement registers for the Compliance team.
- Manage feedback and improvement opportunities relating to systems, processes and training.
- Attend meetings, record actions and follow up on outstanding tasks.
- Act as a key link between Compliance and other departments, ensuring clear communication across the business.
- Monitor and audit compliance documentation to ensure standards and deadlines are met.
- Conduct return-to-work meetings following employee absences.
What Wren offer:
- Free access to our onsite gym
- Enjoy subsidised meals in our two fantastic restaurants
- Free on-site parking
- Staff discount on purchasing a kitchen after 1 year of continuous employment!
- Individual training budget for personal development
- Free annual eye tests as well as a contribution to new glasses
- Refer a Friend Scheme
- Quarterly Bonus Scheme
Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. However, a criminal record will not necessarily disqualify a candidate. Each case will be assessed individually, taking into account the nature of the offence and its relevance to the role applied for.
Desired skills and knowledge:
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- Excellent attention to detail and a high level of accuracy.
- Confident using Microsoft Office applications, particularly Excel, Word and Outlook.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Ability to handle confidential information professionally and discreetly.
- A positive, can-do attitude and willingness to learn.
- Strong time management and prioritisation skills.
- A passion for delivering excellent service and supporting colleagues.
- An interest in developing knowledge of kitchen planning, compliance processes and business operations.
At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!
As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed.
