Policy advisor Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
Senior HR Policy Advisor
Infected Blood Compensation Authority —Newcastle upon Tyne
- £48,912 a year
- Part-time
- Project management
- Presentation skills
- Human resources
- Annual leave
4d
Senior Policy Advisor
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
- Sick pay
6d
Personal Advisor - Leaving Care Service
Liverpool City Council —Parklands
- £32,046 - £36,581 a year
- Communication skills
- Employee assistance programme
13d
Customer Service Advisor
ArvatoConnect —Newcastle upon Tyne
- £24,785 a year
- Full-time
- Hybrid work
- Computer literacy
- In-person
- Communication skills
- Employee discount
- Life insurance
11d
Customer Service & Operations - Customer Relations Advisor - CR1
Parkdean Resorts —Newcastle upon Tyne
- Organisational skills
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
3d
Strategic Prioritisation & Insight Advisors
HM Revenue and Customs —Newcastle upon Tyne
- £50,686 - £55,157 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Work from home
G7 Policy Advisors
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £56,375 - £69,105 a year
- Part-time
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Sick pay
6d
CLUSTER PEOPLE & CULTURE BUSINESS PARTNER (HR)
Primark —Newcastle upon Tyne
- Monday to Friday
- Human resources
- Organisational skills
- Training & development
- Annual leave
6d
Quality Assurance Auditor & Advisor
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
13d
Customer Advisor
The AA —Newcastle upon Tyne
- £26,550 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
2d
Partnerships Manager (North East)
Allica Bank —Newcastle upon Tyne
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
Human Resources Advisor
Express Engineering —Gateshead
- £35,900 a year
- Full-time
- Human resources
- In-person
- Training & development
- Free parking
- Employee assistance programme
Quick apply
9d
People Advisor
Spire Healthcare —Washington
- Full-time
- Human resources
- Organisational skills
- Communication skills
2d
Customer Service Advisor
Activate Group Limited —Newcastle upon Tyne
- £31,473 a year
- Full-time
- Computer literacy
- Front desk
- Computer skills
Quick apply
3d
People & Culture Business Partner
Gosforth Group —Newcastle upon Tyne
- £42,122 - £46,579 a year
- Full-time
- Data analysis skills
- Human resources
- Organisational skills
- Free parking
- Work from home
Quick apply
Director of Digital and Analysis- Marine Management Organisation (MMO)
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £86,000 a year
- Part-time
- Presentation skills
- AI
- Analytics
Seasonal Sales Advisor
The White Company —Newcastle upon Tyne
- Seasonal
9d
Employee Relations Advisor
Churchill Group —Gateshead
- Human resources
- In-person
- Employee discount
- Sick pay
Quick apply
Service Advisor - Customer Service
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- CRM software
- Free parking
- Annual leave

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Customer Service Advisor

Northern Gas and Power -
Gateshead

Quick apply

Job details

Permanent | Full-time
£26,227.50 a year

Benefits

Additional leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
B2B
Relationship management
Customer interaction
Root cause analysis
Account management

Full job description

Customer Service Advisor

Salary - £26,227.50

Gateshead (Baltic) | Full-time | Monday – Friday, 9am – 5pm

When a business customer picks up the phone or sends an email, they’re trusting us to sort it. A billing query, a contract question, a supplier issue that needs specialist attention - as a Customer Services Advisor at Northern Gas and Power, you’re the person who makes it right.

You’ll sit within the Services team, reporting to the Customer Support Manager. Your job is to handle customer requests and queries with speed, professionalism, and genuine care while keeping our records accurate and liaising with energy suppliers on our customers’ behalf.

If you’re someone who thrives on solving problems, communicating clearly, and delivering a service you’d be proud of, this role will suit you.

What you’ll actually be doing

Handling customer requests submitted by phone and email prioritising, investigating, and resolving them efficiently
Investigating and resolving customer queries quickly and patiently - getting to the root cause, not just the symptom
Maintaining thorough and accurate customer account records across our database systems
Liaising with energy suppliers on behalf of our customers - chasing updates, escalating issues, and ensuring they receive the best possible service
Communicating proactively with customers as their contract start dates approach, ensuring a smooth transition to meet their energy needs
Supporting customer retention keeping customers engaged and identifying opportunities to strengthen the relationship
Keeping confidential records and financial information private and secure at all times
Learning and using various database systems and internal technology to deliver great customer care
Working as part of the wider NGP team supporting colleagues, spotting further business opportunities, and driving positive results

No two days look the same. One morning you might be working through a queue of email requests, contract queries, billing questions, supplier updates. The next, you’re on the phone resolving a complaint or coordinating with a supplier to fix a metering issue before a contract goes live. The pace is steady and the variety keeps things interesting.

What makes this rewarding

You’re the person who fixes it. Customers remember the person who went that extra mile to sort their problem. You’ll build real relationships with the businesses you support, and you’ll see the direct impact of your work every day
Energy industry exposure. You’ll learn how the commercial energy market works from the inside - suppliers, contracts, metering, procurement. It’s a genuine skill set that grows with you
A supportive team. You’ll work alongside experienced colleagues in a team that helps each other out. The Services team is collaborative, and the environment is professional without being stuffy
Room to grow. NGP is a large, international business.

What’s in it for you

Salary £26227.50
23 days holiday + additional December leave + bank holidays
Pension and access to Simplyhealth (money towards dental care, eyesight checks, physio, etc.)

Your first 90 days

Weeks 1–3: You’ll go through a structured induction covering NGP’s systems, processes, and the energy industry basics. You’ll shadow experienced advisors, learn the database and CRM tools, and start handling straightforward customer queries with support
Weeks 4–8: You’re handling your own caseload. Phone and email queries come directly to you, and you’re building confidence liaising with suppliers. You know where to find information, when to escalate, and how to keep customers updated. Your accuracy on records is consistent
Weeks 9–12: You’re a fully contributing member of the team. You manage queries independently, handle supplier escalations with confidence, and proactively flag emerging issues before they become problems. Colleagues and customers know they can rely on you

This is for you, if

You have experience in customer service, ideally in the energy industry, but strong service experience from other B2B environments will be considered
You’re comfortable using MS Office and picking up new systems quickly
You communicate effectively, both verbally and in writing - professionally and clearly, even when things are complicated
You can manage your own workload, prioritise competing demands, and work under pressure when needed
You’re self-motivated, resilient, and driven - you don’t wait to be told what to do next
You’re a natural problem solver who stays calm and patient, even with difficult queries
You’re a team player who supports colleagues and contributes to a positive working environment
Account management or B2B experience is a plus, but not essential

About Northern Gas and Power

Northern Gas and Power, part of Global Procurement Group, is Europe’s largest energy consultancy. We support over 40,000 business customers across the UK, Europe, India, and the Middle East. We help businesses manage their energy procurement, reduce commercial risk, and make smarter buying decisions.

Global Procurement Group is an equal opportunities employer. All applications are assessed on skills, experience, and alignment with the role. We’re committed to a recruitment process that is fair, consistent, and free from bias.

Your personal data will be processed in accordance with our Privacy Policy. By submitting this application, you confirm you have read and understood it.

Pay: £26,227.50 per year

Work Location: In person

Quick apply

Refine Your Search

policy advisor jobs in newcastle upon tyne, twr

Customer Service Advisor

Senior HR Policy Advisor

Senior Policy Advisor

Personal Advisor - Leaving Care Service

Customer Service Advisor

Customer Service & Operations - Customer Relations Advisor - CR1

Strategic Prioritisation & Insight Advisors

G7 Policy Advisors

CLUSTER PEOPLE & CULTURE BUSINESS PARTNER (HR)

Quality Assurance Auditor & Advisor

Customer Advisor

Partnerships Manager (North East)

Human Resources Advisor

People Advisor

Customer Service Advisor

People & Culture Business Partner

Director of Digital and Analysis- Marine Management Organisation (MMO)

Seasonal Sales Advisor

Employee Relations Advisor

Service Advisor - Customer Service

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