Software Work, Jobs in Newry, Nir (with Salaries)

Technical Support Analyst
Netysoft Software and Business Systems —Newry
- £2,600 - £3,100 a month
- Full-time
- CRM software
- Computer networking
- In-person
- Free parking
- Sick pay
Quick apply
2d
Software QA Engineer
STATSports —Newry
- Full-time
- Hybrid work
- AWS
7d
Junior Software Engineer (Graduate)
EPAM Systems, Inc. —Newry
- Bachelor's degree
- Employee assistance programme
- Referral programme
IT Helpdesk Technician
McAllister —Newry
- Full-time
- Up to 50% travel
- Customer service
- Computer literacy
Quick apply
Graduate Analyst
EPAM Systems, Inc. —Newry
- Bachelor's degree
- Employee assistance programme
- Referral programme
Service Desk - Linux & MacOS
Methods Business and Digital Technology —Newcastle
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Linux
- Employee assistance programme
Quick apply
7d
Senior Software Engineer
Netysoft Software and Business Systems —Newry
- £4,400 - £5,200 a month
- Full-time
- Software troubleshooting
- Analysis skills
- Continuous improvement
- Free parking
- Sick pay
Quick apply
3d
IT Service Delivery Manager
Alternative Heat —Banbridge
- Full-time
- Continuous improvement
Quick apply
Network Field Technician - European Travel
EOS —Banbridge
- Schematics
- English
- Travel
Quick apply
8d
KDB Developer
EPAM Systems, Inc. —Newry
- Analysis skills
- Software development
- Employee assistance programme
- Referral programme
Program Manager
EOS —Banbridge
- Organisational skills
Quick apply
Business Analyst
Lowe Rental Corporation —Lisburn
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
Quick apply
Business Analyst
Almac Group —Craigavon
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Agile
5d
Business Support Analyst
Almac Group —Craigavon
- Full-time
- Hybrid work
5d
Software Engineer
Almac Group —Craigavon
- Full-time
- Computer Science
- Software development
- Communication skills
13d
Software Engineering Manager
Almac Group —Craigavon
- Full-time
- Computer Science
- Team management
- AI
5d
Product Manager
Lowe Rental Corporation —Lisburn
- Software development
- Agile
- Communication skills
Quick apply
8d
Software Engineer
Lowe Rental Corporation —Lisburn
- Java
- Master's degree
- Bachelor's degree
Quick apply
Solutions Architect
Camlin Group —Lisburn
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
- Health & wellbeing programme
Quick apply
Senior Embedded Firmware Engineer
Camlin Group —Lisburn
- Full-time
- Hybrid work
- English
- Analysis skills
- Mentoring
- Health & wellbeing programme
Quick apply

I want to receive the latest job alerts for software in newry, nir

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Support Analyst

Netysoft Software and Business Systems
Newry

Quick apply

Job details

Permanent | Full-time
£2,600 - £3,100 a month
2 days ago

Benefits

Free parking
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

CRM software
Technical troubleshooting
Incident management
Incident queue management
Ticket management
Service restoration
Ticket management systems
Technical support incident logging
Computer networking
Technical writing
Customer support
Customer interaction
Application support
Root cause analysis
Communication skills

Full job description

About the Role

Newry has a growing base of digital services and business technology organisations and at Netysoft Software and Business Systems we help customers and internal teams keep essential software and systems working reliably.

We are looking for a Technical Support Analyst who can investigate technical issues support users and help resolve software system and access related problems efficiently.

You will work closely with customers internal support teams and systems colleagues to manage support requests provide clear updates and help maintain dependable day to day technology services.

Why Work With Us

The Environment: You will work from our Newry location in a collaborative support environment where problem solving communication and reliable service are highly valued.

Technical Exposure: You will support business applications user accounts software platforms and common workplace technology across a range of support scenarios.

User Impact: Your work will directly help customers and colleagues stay productive by resolving issues quickly and explaining solutions clearly.

Growth: We support continued development in application support systems administration business software and technical service operations.

Key Responsibilities

Technical Support: Provide first and second line support for software applications user access system configuration and general technical issues.

Incident Resolution: Investigate reported problems identify likely causes and apply appropriate troubleshooting steps to restore normal service.

User Support: Assist customers and internal users with technical queries and explain solutions in clear straightforward language.

Application Support: Help resolve login configuration workflow performance and data related issues within supported business systems.

Ticket Management: Record prioritise update and close support requests accurately within the service management system.

Access Support: Assist with password resets user account setup permissions and routine access requests.

Issue Escalation: Identify problems requiring additional technical investigation and provide clear information when escalating cases to specialist teams.

Technical Documentation: Maintain support notes troubleshooting guides setup instructions and knowledge base information.

What We Are Looking For

Experience: At least 2 years of experience in technical support application support IT support service desk or a closely related role.

Technical Knowledge: Good understanding of business software Windows environments user accounts networking fundamentals and common workplace applications.

Problem Solving: Able to investigate technical issues methodically identify likely causes and apply practical solutions.

Customer Service: Professional patient and comfortable supporting users with different levels of technical knowledge.

Communication: Clear written and verbal communication skills with the ability to explain technical information without unnecessary jargon.

Organisation: Able to manage multiple support requests prioritise urgent issues and maintain accurate records throughout the working day.

Tools: Experience with ticketing systems remote support tools CRM platforms or application support systems is preferred.

Mindset: You are dependable analytical and solution focused. You take ownership of support requests communicate clearly with users and stay organised while helping maintain reliable software and business systems.

Pay: £2,600.00-£3,100.00 per month

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

software jobs in newry, nir

Technical Support Analyst

Software QA Engineer

Junior Software Engineer (Graduate)

IT Helpdesk Technician

Graduate Analyst

Service Desk - Linux & MacOS

Senior Software Engineer

IT Service Delivery Manager

Network Field Technician - European Travel

KDB Developer

Program Manager

Business Analyst

Business Analyst

Business Support Analyst

Software Engineer

Software Engineering Manager

Product Manager

Software Engineer

Solutions Architect

Senior Embedded Firmware Engineer

I want to receive the latest job alerts for software in newry, nir

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected