Technical support Work, Jobs in Newtownabbey, Ant (with Salaries)

Technical Support Engineer
INDICOMSUR —Newtownabbey
- £38,000 - £40,000 a year
- Full-time
- Computer literacy
- English
- In-person
Quick apply
IT support & E-commerce administrator
The little Belfast furniture shop ltd —Belfast
- From £13.80 an hour
- Part-time
- Google Suite
- Computer literacy
- Data entry
- Employee discount
Quick apply
2h
IT Specialists - ICT Level 3
Northern Ireland Civil Service —Belfast
- £30,458 - £31,097 a year
12d
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based
Version 1 —Belfast
- 12 hour shift
- Remote
- Azure
- Maintenance
- AWS
- Work from home
- Employee assistance programme
Quick apply
IT Technical Support Specialist
Omexom UK —Belfast
- Continuous improvement
- Mentoring
- Computer networking
POS Support Technician
Premium POS Retail Technology Services —Bangor
- £2,500 - £3,000 a month
- Full-time
- Computer networking
- POS
- In-person
- Free parking
- Sick pay
Quick apply
6d
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Global IT Support
Gaming Laboratories International —Bangor
2d
ICT Support Officer (Temporary for 12 Months)
Choice Housing —Belfast
- £32,913 - £42,964 a year
- Temporary
- Hybrid work
- Annual leave
- Flexible schedule
11d
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Weekend availability
- Remote
- English
- Computer networking
- Communication skills
- Employee assistance programme
- Life insurance
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Communication skills
ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)
Version 1 —Belfast
- Weekend availability
- Computer Science
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Head of ICT Support
Education Authority —Belfast
- £70,626 - £73,955 a year
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Leadership
3d
IT Field Engineer - Belfast
T-Tech —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
7d
Managed IT Services Field Engineer
Radius Limited —Belfast
- Full-time
- Computer Science
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Senior Technical Support Engineer
Cloudsmith —Belfast
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Software development
- Annual leave
9d
Global Financial Crimes Specialist – IT SPOC
Bank of America —Belfast
- Full-time
- Computer networking
- Organisational skills
- Communication skills
Citi Developer Concierge – Application Support Technical Specialist - Assistant Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Options Graduate & Placement Programme
Options Technology —Belfast
- Full-time
- Organisational skills
- Communication skills
Quick apply
End User Support Technician
Thales —Belfast
- Weekend availability
- Annual leave
- Employee discount
8d

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technical support jobs near newtownabbey, ant

Technical Support Engineer

INDICOMSUR
Newtownabbey

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year

Qualifications

Technical troubleshooting
Desktop support
TCP
Operating systems
Computer literacy
Incident queue management
User account provisioning
Ticket management
Incident documentation
English
User account management
Service restoration
IT permissions management
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Mobile devices

Full job description

About the Role

Indicom Business Technology Services is looking for a Technical Support Engineer to join our team at Abbey Enterprise Park in Newtownabbey. You will provide technical assistance to business customers, investigate hardware and software issues, and ensure that users can access reliable and secure technology services.

This position is suited to a technically capable and customer-focused professional who can diagnose problems, explain solutions clearly, and manage several support requests at the same time. You will work with service desk colleagues, systems administrators, network engineers, external suppliers, and client representatives to resolve incidents and maintain service quality.

Key Responsibilities

Provide first-line and second-line technical support to business users.
Diagnose and resolve hardware, software, network, and user-access issues.
Respond to support requests received by telephone, email, remote-support tools, and the ticketing system.
Install, configure, and maintain laptops, desktop computers, monitors, printers, and mobile devices.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other common business applications.
Create and manage user accounts, permissions, distribution lists, and password resets.
Troubleshoot internet connectivity, Wi-Fi, virtual private network, and local network issues.
Record incidents, actions taken, solutions, and user communications accurately.
Prioritise support requests according to urgency, business impact, and service-level requirements.
Escalate complex incidents to senior engineers or specialist teams when necessary.
Support employee onboarding and offboarding by preparing equipment and managing system access.
Perform routine software updates, security checks, and device-maintenance activities.
Maintain an accurate inventory of company and client technology equipment.
Prepare troubleshooting guides, technical procedures, and knowledge-base articles.
Follow up with users to confirm that problems have been fully resolved.
Identify recurring technical issues and recommend long-term improvements.

What We Are Looking For

At least 2–3 years of experience in IT support, technical support, service desk operations, or a similar role.
Practical experience supporting Microsoft Windows and Microsoft 365 environments.
Good understanding of computer hardware, operating systems, business applications, and peripheral devices.
Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and virtual private networks.
Experience using ticket-management or IT service-management systems.
Ability to diagnose technical problems through structured questioning and investigation.
Strong customer-service and communication skills.
Ability to explain technical information clearly to non-technical users.
Excellent organisation and attention to detail.
Ability to prioritise several incidents while meeting service-level targets.
Strong written and spoken English.
A qualification in information technology, computer science, networking, or a related discipline is preferred.

Preferred Skills

Experience with Microsoft Entra ID, Active Directory, or similar identity-management platforms.
Familiarity with Intune or other device-management systems.
Knowledge of endpoint security, antivirus software, and access-control practices.
Experience supporting remote and hybrid employees.
Familiarity with cloud-based backup and collaboration platforms.
Knowledge of ITIL principles and incident-management processes.
CompTIA A+, Network+, Microsoft, or another relevant technical certification.
Experience working for a managed service provider or supporting multiple business clients.
Basic understanding of PowerShell or other administrative scripting tools.
Experience with hardware procurement, asset tracking, and equipment lifecycle management.

Mindset

You are patient, methodical, and focused on finding the underlying cause of a technical problem rather than applying only a temporary solution. You remain calm when users are frustrated and communicate clearly throughout the support process.

You take responsibility for incidents from initial report through resolution, maintain accurate records, and ask for assistance when escalation is necessary. You are also curious about new technology and continuously improve your technical knowledge.

Pay: £38,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in newtownabbey, ant

Technical Support Engineer

IT support & E-commerce administrator

IT Specialists - ICT Level 3

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

IT Technical Support Specialist

POS Support Technician

2nd Line Support Consultant

Global IT Support

ICT Support Officer (Temporary for 12 Months)

Technical Support Engineer II

Business Service Desk Agent, Deloitte Digital, T&T Solutions

ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)

Head of ICT Support

IT Field Engineer - Belfast

Managed IT Services Field Engineer

Senior Technical Support Engineer

Global Financial Crimes Specialist – IT SPOC

Citi Developer Concierge – Application Support Technical Specialist - Assistant Vice President

Options Graduate & Placement Programme

End User Support Technician

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