Conveyancing paralegal Work, Jobs in North East Region (with Salaries)

Conveyancing Paralegal (Newcastle)
Aberdein Considine —Newcastle upon Tyne
- Full-time
- Computer literacy
- Computer skills
- Financial services
Conveyancing Paralegal/Assistant
Forrester Solicitors —Jarrow
- From £24,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply

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Conveyancing Paralegal/Assistant
Forrester Solicitors —Jarrow
Communicate effectively with clients, estate agents, lenders, and other third parties via email or telephone. The successful candidate will play a vital role in…
From £24,500 a year
Quick apply

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Conveyancing Paralegal (Newcastle)

Aberdein Considine -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Full-time

Qualifications

Financial Conduct Authority guidelines
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Complaint handling
Computer skills
Financial services
Customer interaction
Outbound calling
Conveyancing liaison
Conveyancing transactions

Full job description

Position Type: Full-time / Permanent

ROLE OF DEPARTMENT

The Lender Service Practice Group provides a complete range of debt recovery services including repossession conveyancing, operating under a centralised management system allowing us to deliver consistently exceptional service.

JOB PURPOSE

Working on behalf of our clients dealing with the conveyancing process with repossession sales properties. There is a strong focus on providing excellent customer service and a high level of quality in line with client Service Level Agreements.

KEY RESPONSIBILITIES

Ensure all relevant processes are followed up in a timely manner in line with client service levels and the court process
Update client queries and provide updates/advice in a professional and efficient manner whether this is via email or via the telephone
Ensure all work is undertaken in line with internal and client SLA’s
Update external third-party companies, agents or other representing parties as and when required
Adhere to company policies and procedures, demonstrating good customer service when dealing with Inbound and Outbound calls with customers, clients and Third Parties
Maintaining Internal and client SLA’s,
Complete compliance modules and when assigned to ensure up to date knowledge of regulation and code of conduct
Treat all customers fairly, professionally and within legislation
Record customer complaints where identified with the relevant information and in line with the complaints procedure
Follow all internal processes and procedures
Opening files from instruction.
Issuing contract packs
Updating Asset Managers
Processing incoming post
Work effectively as part of a team and support each other as and when required

QUALIFICATIONS

Essential

GCSE or equivalent in Maths and English with a minimum grade C

SKILLS AND EXPERIENCE

Previous experience within the Financial Services sector or a regulated environment is advantageous
Working knowledge and understanding of FCA guidelines and principles
Ability to take ownership and manage own work through to conclusion, escalating issues as appropriate
Computer Literate
Excellent Telephone Manner
Attention to detail and accuracy of work
Ability to work well within a team and on their own initiative
Enthusiastic – can do, will do approach
Passionate about the delivery of exceptional customer service and the need to treat customers fairly
Proactive problem-solving skills and the judgement to make evidence-based decisions

Apply Now

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conveyancing paralegal jobs in north east region

Conveyancing Paralegal (Newcastle)

Conveyancing Paralegal/Assistant

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