It apprenticeship Work, Jobs in North Weald, Ess (with Salaries)

Apprentice IT Service Desk Analyst 1st Line
Restore PLC —Rainham
- £25,000 a year
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
4d
IT Infrastructure Apprentice
LSEC —London
- £19,078 - £19,710 a year
- University
- IT
- Annual leave
- Employee assistance programme
Apprentice IT Technician
TKAT Corporate Services —Loughton
- £15,434.32 a year
- Full-time
- Travel
- IT
- Leadership
1d
IT Support Apprentice
International Students House —Westminster
- £24,785 a year
- Full-time
- Computer networking
- IT
2d
IT Support Apprentice
JBC Skills Training Ltd —Orpington
- £17,680 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
Quick apply
2d
IT Administration Apprentice
Montagu Evans —London
- Temporary
- Microsoft Excel
- Customer service
- Microsoft Office
6h
IT Support Apprentice
QA Apprenticeships —Harrow
- £15,600 a year
- Full-time
- Azure
- Customer service
- IT
- Annual leave
- Sick pay
Technical Support and Repair Apprentice
AKR Growth —London
- £12,000 - £25,000 a year
- Hybrid work
- Microsoft Office
- Computer networking
- In-person
Quick apply
11d
Apprentice IT Technician
TKAT (The Kemnal Academies Trust) —Debden
- £15,434.32 a year
- Full-time
- Travel
- IT
- Leadership
1d
Apprentice Network Cable Installer
The RTR Group Nationwide Limited —Rochford
- From £8 an hour
- Full-time
- Schematics
- Hand tools
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply

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IT Support Engineer
AutoProtect Group —Harlow
1st and/or 2nd line IT: 2 years (preferred). Administer user accounts, access permissions, password resets, and joiner/mover/leaver processes across Active…
£35,000 - £40,000 a year
Quick apply
1st Line IT Support Engineer
Cardonet —London
Paid time to volunteer for charity work or take part in not for profit activities. As a 1st Line IT Support Engineer, you will provide us with the ability to…

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Apprentice IT Service Desk Analyst 1st Line

Restore PLC -
Rainham

Apply Now

Job details

Apprenticeship
£25,000 a year
4 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Incident management
BMC Remedy
Customer service
Microsoft Office
Computer networking
SharePoint
ServiceNow
IT
Communication skills
Active Directory

Full job description

About The Role

Role: Apprentice IT Service Desk Analyst 1st Line

Location: Swinton - Manchester (M27 8JU)

Contract Type: Apprenticeship

Hours: 9am - 5pm

Salary: £25,000 per annum

Are you proactive, enjoy solving problems, and want to work in a fast-paced IT environment, we’d love to hear from you!

We are looking for an IT Service Desk Analyst to join our team! If you enjoy helping people and solving IT problems, this could be the perfect role for you.

As an IT Service Desk Analyst, you will be the main contact for all IT-related questions and issues from both internal and external customers. You will provide advice and technical support, troubleshoot problems, and log all customer interactions. You’ll also escalate issues when necessary to make sure everything runs smoothly.

Responsibilities:

Act as the first point of contact for all IT-related queries and issues.
Log and manage IT tickets, keeping customers informed.
Provide IT support for Microsoft-based environments, Office 365, and mobile devices.
Help set up and troubleshoot workstations and network issues.
Manage user accounts and mailboxes in Office 365 and Active Directory.
Support remote users and resolve issues using tools like GoToAssist and Microsoft Teams.
Maintain the asset database and manage SharePoint for staff and customers.
Escalate unresolved issues to the appropriate team

Essential Critera:

Previous Incident Management experience including the management of raised tickets, managing customer expectations, and keeping the customer informed.
Experience of using IT Service Management tools such as ServiceNow, Remedy, ServiceDesk Plus etc.
Experience of using Office 365 within a support environment.
Strong knowledge of Active Directory and Exchange.
Experience with troubleshooting network issues like Wi-Fi disruptions.
Able to follow procedures and create clear, helpful documentation.
Excellent customer service and communication skills.

What We Can Offer You:

Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme

About Us

Restore Commitment to Disability Confidence

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

it apprenticeship jobs in north weald, ess

Apprentice IT Service Desk Analyst 1st Line

IT Infrastructure Apprentice

Apprentice IT Technician

IT Support Apprentice

IT Support Apprentice

IT Administration Apprentice

IT Support Apprentice

Technical Support and Repair Apprentice

Apprentice IT Technician

Apprentice Network Cable Installer

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