Lead our retail future. Grow our income. Support exceptional hospice care.
At St Teresa’s Hospice, every item donated, sold, sorted and distributed by our retail team helps fund vital care and support for people with life-limiting illnesses and their families. We are looking for an experienced retail leader with a proven track record of driving commercial performance, leading multi-site operations and delivering sustainable growth.
If you have the commercial expertise, strategic vision and leadership skills to grow a successful retail operation that helps fund outstanding hospice care, then we would love to hear from you.
Location: St Teresa’s Hospice Superstore & Warehouse, Unit A, McMullen Road, Darlington, DL1 1XY
Hours: 22.5 hours per week over Monday to Friday 9am to 5pm, with the need to work Saturdays on occasion to meet operational and management needs.
St Teresa’s Hospice Band 6: £38,087 to £44,195 per annum pro rata (£22,852.20 to £26,517 actual salary for 22.5 hours per week).
Important application info:
Successful applicants are required to provide a basic disclosure. Disclosure expense will be met by St Teresa’s Hospice. All posts are subject to a five-month probationary period.
The vacancy will close as soon as sufficient applications have been received. Please apply as soon as possible to be considered for this role.
Please be aware that we do not have a sponsor license and are therefore only able to appoint candidates who are eligible to work in the UK.
About the role:
We are a forward thinking, inclusive registered Charity with Inpatient, Outpatient and Hospice at Home services, providing care and support to palliative patients and their families in their own homes and at St Teresa’s Hospice.
Reporting directly to the CEO, the Head of Retail will provide strategic and operational leadership across our retail estate, including our shops, superstore, warehouse and online sales platforms. You will be responsible for delivering sustainable income growth, maximising profitability and ensuring an exceptional customer experience across all retail operations.
You will lead and support a diverse team of managers, staff and volunteers across multiple locations, driving innovation, performance and continuous improvement while ensuring our values remain at the heart of everything we do.
About You:
We are looking for an experienced senior retail professional who can demonstrate:
- Significant experience in a senior multi-site retail management role
- A proven track record of delivering sales growth and improving profitability
- Strong commercial awareness with excellent financial and analytical skills
- Experience of leading large teams and delivering organisational change
- Strategic planning and budget management expertise
- Outstanding communication and relationship-building skills
- The ability to inspire, motivate and develop staff and volunteers
- A full UK manual driving licence and access to own transport
Experience in charity retail, ecommerce operations, warehouse management or logistics would be advantageous.
For further details, please see the job description and person specification which is available to download from our website at https://darlingtonhospice.org.uk/work-with-us/ (if it isn't showing yet, please email the HR team for a copy – [email protected])
About Us:
Join an organisation where we all work together for a shared charitable goal, with a community feel and an inclusive culture.
Benefits of working for St T's include:
- Training and development opportunities
- Generous company annual leave, sick pay, and maternity/paternity/adoption pay entitlements
- Continuation of NHS pension at Band 5 and above for existing scheme members
- Opportunities to attend and participate in fun and exciting fundraising and awareness events
- Workforce events, including long service awards
- Employee Assistance Programme including free counselling/CBT
- Discounted complementary therapies including acupuncture & massage
- Free eye tests for computer users
- Free will-writing service via Octopus Legacy
- Discounted local leisure centre membership and eligibility for Blue Light discount card
Please contact HR for further details.
St Teresa’s Hospice complies with GDPR during the recruitment and selection process. For information on how we process your data, please see St Teresa’s Hospice Recruitment Privacy Notice.
St Teresa’s Hospice is a Disability Confident Employer. We are committed to employing and retaining disabled people, and we encourage applications from all sectors of the community.
To apply:
You can submit your CV for consideration via Indeed.
For more information about the role, please contact the HR Office on 01325 254321/ [email protected]
Pay: £38,087.00-£44,195.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Sick pay
Work Location: In person
