MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!
Title : Site Director
Team : Site - Parks
Who Does This Role Report Into? Client Director
Role Summary / Purpose and Scope
The purpose of this role is the leadership of the management of Colworth Science Park and to deliver a world class service to both occupiers and client.
The main focus of the role will involve establishing a first class customer experience on the site as well as marketing the site and pursuing innovative ideas to promote the site as a scientific center of excellence. It will also involve providing management leadership and taking accountability for the Landlord operations at the site.
You will be responsible for managing all operations, budgets, compliance, marketing, external positioning and exposure of the site within the Life Science industry. In addition to supervising the operational teams and ensuring that the highest standards of customer services, management, maintenance and service are maintained, whilst having due regard to expenditure and current legislation. The role will involve taking responsibility for the authorisation of all compliance, promotional works, marketing budgets and high-level operational activity
Key Performance Areas
1. Team and Site Management
2. Health & Safety Legislation Compliance
3. Customer and Tenant Satisfaction
4. Client Defined
5. Site Marketing
6. Fostering relationships within the wider community
MAPP manages Colworth Science Park on behalf of Pioneer Group. We expect the person applying for this role to exhibit MAPP Values: Team-Minded, Appreciative, Adventurous, Authentic and Accountable. Pioneer Group is the UK’s largest private landlord of science parks, and operator of the most sector-focused and connected life science eco system. Entrepreneurs, investors, experts, academics, industries and associations come together at Pioneer.
Skills (People & Technical)
- Ensure building procedures are in place that support management of the building
- Supporting budget setting, management and reconciliation.
- Develop effective, proactive relationships with all occupiers
- Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures.
- Monitor, coach and mentor all members of the hard and soft service partner site teams to deliver a one team ethos.
- Attention to detail and high levels of occupier engagement and customer service will be required.
- Seek opportunities for continuous improvement in service efficiency/effectiveness
- Develop and maintain strong relationships with key stakeholders and tenants
- Building & Contractor management
- Time management & Excellent organisational skills
- Proven experience in production and presentation of Client / management reports
- Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
- Effective line management skills
- Effective PC skills, including working knowledge of Microsoft packages
- Proactive, flexible attitude to changes in the company, IT systems and the role
Values & Behaviour
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
Level of Experience / Certifications:
- Health, Safety and Environmental Management - ensuring all legal requirements and the requirements of ISO 14001 and ISO 45001 are met, advising Client and occupiers as appropriate.
- Budget setting, management and reconciliation.
- Occupier and retail management
- Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures.
- Working closely with fellow building managers within the network to drive for improved standards and efficiencies.
- Riskwise (H&S compliance systems) CAFM systems
- IOSH essential / NEBOSH desirable
- IWFM Member
Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience)
£70,000 to £75,000 per annum, depending on experience.
We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.
