Help desk technical support Work, Jobs in Northumberland (with Salaries)

Help Desk Technical Support
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- English
- Communication skills
8d
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
14d
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Quick apply
Service Desk Engineer (3rd Line)
Cybit —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
2nd Line Service Desk Engineer
RMT —Newcastle upon Tyne
- Azure
- Customer service
- SharePoint
Quick apply
13h
2nd Line Service Desk Engineer
RMT Accountants & Business Advisors —Newcastle upon Tyne
- Azure
- Customer service
- SharePoint
11h
Internal IT Engineer
Partnerize —Newcastle upon Tyne
- Travel
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
12d
Consultant Ecologist
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Mentoring
Customer Success Manager
Atlas Cloud —Newcastle upon Tyne
- £25,420.00 - £51,554.30 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Work from home
Quick apply
2d
Geotechnical or Geoenvironmental Consultant
Stantec —Newcastle upon Tyne
- Engineering
- Communication skills
- Annual leave
IT Service Improvement Engineer
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
8d
Associate Director - Mineral Surveyor
SLR Consulting —Newcastle upon Tyne
- Full-time
- Mentoring
- Annual leave
- Employee assistance programme
Account Manager
Ocean Technologies Group —Newcastle upon Tyne
- Remote
- Marketing
- Public speaking
- Master's degree
Senior Geotechnical Engineer
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
Senior Environmental Scientist/Hydrogeologist
SLR Consulting —Newcastle upon Tyne
- Full-time
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme

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IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
Log all calls received in a timely and accurate manner in accordance with Service Desk processes and procedures. Eye test and glasses coverage.
£25,878 a year
14d
Data Analyst Apprentice
Sage —Newcastle upon Tyne
With over 13,000 colleagues across 40 locations worldwide and more than 2 million customers, we’re united by a shared purpose: to transform the way millions of…
8d

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help desk technical support jobs near northumberland

Help Desk Technical Support

Trimble -
Newcastle upon Tyne

Apply Now

Job details

Full-time
8 days ago

Qualifications

Technical troubleshooting
Desktop support
Google Suite
Ticket management
Internal department liaison
English
Computer hardware
Ticket management systems
Customer support
Customer interaction
Communication skills
CompTIA A+
Mobile devices

Full job description

Your Title: IS Help Desk Technician (IT Area)

Job Location: UK, Newcastle - on site

Our Department: Corporate Information Systems

About the Role

Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently?

The IS Help Desk Technician is a key player on the front lines of Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise in being the face of the IS department.

Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills.

The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control and project participation.

What You Will Do

You will support a variety of end-users onsite in our Newcastle office. You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. You’ll provide world-class customer service and work with a cohesive global IS team.

Support end users with desktop support and deployment of hardware and software.
Display a high-level of customer service and professionalism.
Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.
Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.
Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.

Who You Are

Builds Trust: You honor your word by doing what you say you are going to do. End-users and colleagues alike need to view the Corporate Information Systems team as a world-class team.
Customer-centric: You have a commitment to delivering genuine customer service.
Implementation / Execution: You are good at multitasking, organizing, and managing multiple priorities.
Patience: You are able to work well with end-users who are not computer savvy and can communicate about technical terms in a non-technical manner.
Timeliness: End-users and colleagues expect and deserve the fastest turnaround time for communication and support.
Sense of urgency: This is a fast paced environment which requires immediate attention to issues that may impact company revenue.
Active listening: Analyze user feedback to streamline troubleshooting efforts.
Adaptable: You are adaptable to new situations and problems and have a flexible mindset.
Independence: Proactively address local issues using the analytics and administrative tools available.
Tech savvy: You enjoy learning new technologies and supporting end-users with their technology experience.

What Skills & Experience You Should Bring

Ability to select from several predefined tools to solve problems.
Ability to document technical information in ITSM systems and maintain ticket lifecycle management effectively.
Ability to effectively communicate in English both verbal and written.
Excellent organization skills.
Relevant IT certifications such as ITIL, CompTIA A+, etc.
2-3 years of related experience.
Skills to set up, operate, and troubleshoot a wide variety of equipment and systems.
Thorough experience with Windows, mobile devices, tablets, printers, conference room equipment.
Basic network troubleshooting experience.
Basic experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.
Experience with Google Workspace for enterprise collaboration is a plus.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

Candidate Privacy Notices by Country

If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].

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Refine Your Search

help desk technical support jobs in northumberland

Help Desk Technical Support

IT Support Analyst Apprentice

Incident Manager

Service Desk Engineer (3rd Line)

3rd Line Network Support Engineer

2nd Line Service Desk Engineer

2nd Line Service Desk Engineer

Internal IT Engineer

Consultant Ecologist

Customer Success Manager

Geotechnical or Geoenvironmental Consultant

IT Service Improvement Engineer

Associate Director - Mineral Surveyor

Account Manager

Senior Geotechnical Engineer

Senior Environmental Scientist/Hydrogeologist

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