Contact centre team manager customer service Work, Jobs in Norwich, Nfk (with Salaries)

Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Customer service
- Leadership
Quick apply
Customer Service Adviser-Mortgages
Haysto —Norwich
- £25,774 - £31,000 a year
- Full-time
- In-person
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Norwich
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Contact Centre Manager
Epos Now —Norwich
- £35,000 - £40,000 a year
- Full-time
- Training & development
- Communication skills
- Referral programme
9d
Property Manager
LRG —Norwich
- Up to £27,500 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
9d
Delivery Supervisor - Nights
Booker Group —Norwich
- Night shift
- Customer service
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
7d
Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Dispenser
Boots —Wymondham
- £16.64 an hour
- Part-time
- IT
- Employee assistance programme
- Employee discount
Customer Care Executive
Serco Plc —Watton
- £26,509.50 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
10d
Retail Development Manager
Booker Group —Norwich
- Sales
- Microsoft Office
- Business development
- Employee assistance programme
- Employee discount
Quick apply
8d
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- Sales
- English
- SQL
- Employee assistance programme
- Flexible schedule
Quick apply
Military Training Instructor
Learning Curve Group —Norwich
- £26,000 - £30,000 a year
- Full-time
- Maths
- Mentoring
- Communication skills
- Annual leave
9d
Logistics Manager
Elis —Fakenham
- Call to connect
- Computer literacy
- Writing skills
- Data analysis skills
- Employee assistance programme
3d
Sales Manager
Careline365 —Norwich
- £40,000 - £49,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Recruiting
- Free parking
- Employee assistance programme
1d
Production Leader
Elis —Fakenham
- £33,000 - £35,000 a year
- Hospitality
- Hotel
- No degree
- Employee assistance programme
Maths Tutor
Learning Curve Group —Norwich
- £7,916.67 - £8,972.22 a year
- Part-time
- Maths
- Annual leave
9d
Experienced Automotive Parts advisor
Thurton Auto Centre Ltd —Norwich
- £25,420.00 - £39,498.32 a year
- Full-time
- Customer service
- In-person
- Mechanical knowledge
- Employee discount
Quick apply
1d
Electrical Craftsperson
Serco Plc —Norwich
- £34,231 - £38,478 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Continuous improvement
- Employee assistance programme
Electrical Technician
Serco Group —Norwich
- Up to £45,951 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Senior Quantity Surveyor
Gallifordtry —Norwich
- Full-time
- Contracts
- IT
- Construction experience
- Employee assistance programme
- Employee discount

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Customer Service Manager - Rackheath

Angling Direct -
Rackheath

Quick apply

Job details

From £40,000 a year

Qualifications

Customer service
Zendesk
Leadership

Full job description

Customer Service Manager - Hybrid | Head Office, Rackheath, Norwich | Experienced people leader role I Salary £40k+

Do you have what it takes to lead the future of customer experience at Angling Direct?

At Angling Direct, we are on an exciting journey as the UK’s leading specialist fishing tackle retailer and a growing omnichannel business across the UK and Europe.As we continue to expand, we're investing in our customer experience and looking for an experienced Customer Service Manager to lead our customer contact operation, develop our team and help shape the future of customer service across the business.

This is a fantastic opportunity for an experienced customer service or contact centre leader who thrives in a fast-paced environment and understands the importance of delivering exceptional customer experiences across every customer touchpoint.

You'll be responsible for leading a multi-channel customer service team, ensuring customers receive knowledgeable, timely and professional support via telephone, email, live chat and digital channels. At the same time, you'll help drive continuous improvement, modernise processes and make greater use of data, automation and AI-enabled solutions to improve efficiency and customer satisfaction.

The Opportunity

This is a highly visible leadership role with real ownership and influence.

You'll be responsible for the day-to-day management of the customer service operation, ensuring service levels, response times, quality standards and customer satisfaction targets are consistently achieved. You'll coach and develop your team, manage performance, oversee escalations and create a positive culture focused on accountability, service excellence and continuous improvement. Beyond daily operations, you'll act as the voice of the customer across Angling Direct, working closely with Ecommerce, Technology, Marketing, Retail Operations, Warehousing and Logistics to identify opportunities to improve the customer journey and support business growth.

What You’ll Be Doing

Lead, coach and develop a high-performing Customer Service team
Build a positive, accountable and customer-focused team culture
Oversee the day-to-day running of the team, including workload management, priorities, rotas, performance, quality and escalations
Improve customer satisfaction, response times, service levels and quality standards
Use data, insight and customer feedback to identify trends, root causes and improvement opportunities
Own and optimise customer service platforms, including Dixa, Zendesk or similar customer service technologies
Identify opportunities to improve efficiency through automation, self-service and smarter workflows
Act as the voice of the customer across the business, influencing improvements to the wider customer journey
Partner cross-functionally with teams across Ecommerce, Technology, Marketing, Retail, Warehousing and Logistics.

What We’re Looking For

We are looking for a confident and credible customer service leader who can balance hands-on operational management, people leadership and continuous improvement. You may already be leading a customer service, contact centre or customer experience function within retail, ecommerce, consumer goods or another fast-paced customer-facing environment, with proven experience of running a team and managing day-to-day service delivery.

You will bring professionalism, strong leadership skills, a practical and improvement-focused mindset, and the ability to turn customer insight into meaningful action. Experience using customer service platforms such as Dixa, Zendesk or similar systems is important, alongside confidence using reporting tools, automation or AI-enabled support solutions to improve service quality and efficiency.

Why Join Angling Direct?

Join the UK’s leading specialist fishing tackle retailer
Be part of a growing omnichannel business with ambitious plans across the UK and Europe
Shape and modernise a key customer-facing function
Work in a role with real ownership, visibility and influence
Use customer insight, technology and innovation to make a measureable impact
Join a passionate, knowledgeable and customer-focused business where your leadership can make a genuine difference.

Ready to Lead the Next Stage of Our Customer Experience?

If you are an experienced customer service leader who can inspire a team, drive performance and help shape a modern, customer-first service operation, or know someone who is, we would love to hear from you.

Apply today and help us deliver exceptional experiences for every Angling Direct customer.

Closing date for applications: 31 July 2026

Quick apply

Refine Your Search

contact centre team manager customer service jobs in norwich, nfk

Customer Service Manager - Rackheath

Customer Service Adviser-Mortgages

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Contact Centre Manager

Property Manager

Delivery Supervisor - Nights

Customer support Consultant

Dispenser

Customer Care Executive

Retail Development Manager

Client Development Manager

Military Training Instructor

Logistics Manager

Sales Manager

Production Leader

Maths Tutor

Experienced Automotive Parts advisor

Electrical Craftsperson

Electrical Technician

Senior Quantity Surveyor

I want to receive the latest job alerts for contact centre team manager customer service in norwich, nfk

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