Customer service handler Work, Jobs in Norwich, Nfk (with Salaries)

Complaints Handler
Broadland Housing —Norwich
- £32,558 - £34,635 a year
- Full-time
- Communication skills
- Annual leave
- Work from home
9d
Customer Service Handler
Aviva —Norwich
- £26,700 - £29,650 a year
- Part-time
- Microsoft Word
- Computer literacy
- Employee discount
1d
Emergency Call Handler - Nights
Careline365 —Norwich
- £13.31 an hour
- Full-time
- Hybrid work
- Customer service
- Employee assistance programme
- Employee discount
Emergency Call Handler - Full Time
Careline365 —Norwich
- £12.81 an hour
- Full-time
- Hybrid work
- Customer service
- Free parking
- Annual leave
5d
Motor Claims Handler
Acclaim UK —Norwich
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Referral programme
Quick apply
5d
Third-Party Capture Claims Handler
Verisk —Norwich
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Motor Claims Handler
Verisk —Norwich
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Trainee Motor Claims Handler
Verisk —Norwich
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Experienced Motor Claims Handler
Verisk —Norwich
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
Account Handler
Benefact Group —Fakenham
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
11d

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Complaints Handler

Broadland Housing -
Norwich

Apply Now

Job details

Full-time
£32,558 - £34,635 a year
9 days ago

Benefits

Annual leave
Company pension
Work from home
Employee assistance programme
Paid volunteer time

Qualifications

Social housing experience
Complaint handling
Customer interaction
Communication skills

Full job description

Ref

29195

Department

Central Services

Location

Norwich

Employment type

Full-time

Salary

Starting Salary at £32,558 per annum, with future progression opportunities to £34,635 per annum

Closing date

27/08/2026

Description

Complaints Handler
Agile Hybrid Homeworking (office base Norwich)
Full time, 37 hours a week, Monday – Friday
Starting Salary at £32,558 per annum, with future progression opportunities to £34,635 per annum
Permanent Contract

About the role

We have an exciting opportunity for a Complaints Handler to join our team. This role plays a key part in ensuring that complaints are handled efficiently and effectively, managing the administrative process to help Broadland maintain compliance with complaint-handling requirements.

Some of the main duties of the role will be:

To provide excellent customer service when interacting with complainants, adhering to our service standards and meeting the diverse needs of our residents.
To provide feedback to the Customer Experience Manager to ensure continuous improvement of processes.
Responding to, investigating and resolving stage 1 complaints, MP, Councillor or executive enquiries from start to finish within the required timescale; keeping the Customer Experience manager informed at all times.

To collate detailed information to respond to requests from the Housing Ombudsman Service.
To ensure complaints are responded to and acknowledged in a timely, empathetic and friendly way, considering the needs of the individual residents.

For full details on the role, please see the job description

About You

The successful candidate will have a strong knowledge and experience within the social housing sector. Have experience working within a busy and fast-paced environment, be organised and self-motivated with excellent communication (both written and verbal) skills. The ideal candidate will have experience in administration and exceptional customer service skills. An understanding of dealing with complaints from the first stage and working within a complaints team would be beneficial. You will be a strong impartial active listener.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their contracted office location (Norwich)

We offer staff many great benefits such as:

Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
Generous contributory pension scheme.
Access to an Employee Assistance Programme to support you when you need it!
Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
Utilities allowance to support hybrid home workers.
Lots of training opportunities.
And many more – Please see our benefits document available on our website!

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: [email protected].

Closing date: Midnight on Thursday, 27 August 2026

Download benefits document

Broadland Housing Association Awards and Accreditations - Nov25.pdf

Apply Now

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Complaints Handler