Of cloud Work, Jobs in Norwich, Nfk (with Salaries)

IT Support Technician
Howes Percival —Norwich
- Maintenance
- Travel
- Communication skills
- Employee discount
Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Group Workout Instructor
Places for People —Norwich
- £24.26 an hour
- Cleaning
- Time management
- Employee discount
Document Production Specialist
Mills & Reeve —Norwich
- Microsoft Powerpoint
- AI
- Communication skills
8d
Technician (ICT)
Inspiration Trust —Norwich
- £25,583 - £25,989 a year
- Full-time
- Travel
- Communication skills
- School
- Free parking
- Annual leave
Software Engineer IC3
Epos Now —Norwich
- £28,000 - £35,000 a year
- Full-time
- Databases
- APIs
IT Manager
Pikl —Norwich
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
1d
Head of Cloud
Epos Now —Norwich
- £70,000 - £80,000 a year
- Full-time
- DevOps
- AWS
- Team management
Customer Retention Agent- US Hours
Epos Now —Norwich
- £26,436 a year
- Weekend availability
- CRM software
- Employee discount
- Referral programme
Data Engineer
Verisk —Norwich
- Full-time
- AWS
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
3d
Data Engineer
The AF Group Ltd. —Norwich
- Up to £45,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- In-person
- Free parking
- Employee discount
Quick apply
1d
Database Developer
Ignite Insurance Systems —Norwich
- Full-time
- APIs
- Financial services
- AI
- Annual leave
- Life insurance
2d
Materials Manager
NOV Inc. —Great Yarmouth
- Full-time
- Continuous improvement
- Team management
- Organisational skills
Front of House Team Member
BeWILDerwood Ltd —Hoveton
- Up to £12.71 an hour
- Holidays
- Customer service
- Guest services
- Cash handling
- Free parking
- Employee discount
Quick apply
7d
Data Engineer
Ignite Insurance Systems —Norwich
- Full-time
- AWS
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
2d
Customer Implementation Team Leader
Epos Now —Norwich
- £30,000 - £33,000 a year
- Full-time
- CRM software
- Recruiting
- Annual leave
- Employee assistance programme
3d
Database Developer
Verisk —Norwich
- Full-time
- APIs
- Financial services
- AI
- Annual leave
- Life insurance
Software Engineer IC4
Epos Now —Norwich
- £35,000 - £46,000 a year
- Full-time
- Databases
- Software development
Staff Engineer
Epos Now —Norwich
- £62,000 - £72,000 a year
- Full-time
- Mentoring
- Communication skills
Inside Sales Consultant - US Team
Epos Now —Norwich
- £26,000 - £31,000 a year
- Weekend availability
- Customer service
- Phone etiquette
- Communication skills
- Paid training

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IT Support Technician

Howes Percival -
Norwich

Apply Now

Job details

Permanent

Benefits

Employee discount
Paid volunteer time

Qualifications

Network administration
Technical troubleshooting
Desktop support
ITIL Certification
Driving Licence
Software deployment
GCSE
User account provisioning
Maintenance
Microsoft Exchange
User account management
Technical support incident logging
Customer support
IT incident logging
BTEC
Communication skills
Active Directory
Intune
Mobile devices

Full job description

We have an exciting opportunity for an IT Support Technician to join our IT Team in Norwich office. This role will require travel to any of our other offices as needed.

Job Purpose

This friendly team is looking for someone t o provide first and second line IT support to staff, partners and consultants e.g. basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support both standard & non-standard software packages. This will require travel to other office locations.

Duties and Responsibilities

To provide first and second line IT support and to work with other members of the IT Operations and Digital Adoption teams in resolving day to day IT problems, ensuring that all queries are recorded and progressed in a timely fashion.
To log and maintain calls with both software and hardware maintenance providers and 3rd party vendors.
Installation, maintenance and repair of IT hardware and networks (includes computers, laptops, tablets, telephones, printers etc.).
To assist with the installation, maintenance and updates of new and current software.
To help maintain and update the hardware and software database and inventories.
To assist with the administration and security of our networks, devices and servers (i.e. user profiles, user accounts, email accounts, security/firmware/software updates etc.).
To monitor, remedy and escalate issues with the backup procedures .
To carry out daily checks of equipment in the meeting rooms.
To provision equipment for new starters, ensuring a positive experience.
Assist with managing the leavers process with particular focus to closing down all associated system accounts, including cloud-based systems.
Escalate urgent issues including potential security breaches and major incidents to stakeholders within the IT department
To learn and develop a thorough working and support knowledge of all software products used by the firm.
To undertake any other reasonable duties as required.
Work with the IT Operations and Digital Adoption teams to ensure knowledge articles are up to date with best practice and withing scope of the support team.

Technical Competencies

Helpdesk / customer service experience essential
UK Driving License and vehicle required for travel to other offices
Working knowledge of using Helpdesk logging software essential
Active Directory & Entra with previous experience of MFA solutions
Windows 11
Microsoft Office 365 support & administration
Mobile Devices including iOS and Android
Experience of Intune & Windows Deployment services
An understanding of laptop imaging & device build processes
Experience of Backup Software & maintenance procedures
A working knowledge of legal software applications would be desirable
Microsoft Exchange 2019 & Exchange Online would be desirable
Qualification/Education
Achieved a minimum of GCSE Grade A to C or Grade 4* or above passes in maths and English (*or equivalent).
Achieved a minimum of a level 2 vocational or professional qualifcation in IT (such as A+, GNVQ, BTEC etc)
Level 3 vocational or professional qualification is preferred
ITIL Foundation is desirable but not essential
Microsoft Certifications desirable but not essential
Behavioural Competencies
Must demonstrate a desire to pursue a career in IT.
Ability to work professionally and independently, taking responsibility and initiative as appropriate.
Demonstrates a productive and organised approach to their work.
Works effectively with customers, clients and users.
Excellent attention to detail and confidentiality.
Ability to work both on own initiative and as part of a team.
Excellent communication skills (written and verbal).
Proactive, flexible and resilient.
Demonstrates flexibility and adaptability, recognising that priorities can change and occasional adjustments to working hours may be required to support the business

About You

About Us

At Howes Percival, we are driven by a commitment to our clients and a passion for achieving their goals. With a rich heritage spanning over 200 years, we have evolved into a leading law firm with a reputation for delivering exceptional results across a wide range of practice areas. Our team comprises highly skilled lawyers who combine deep industry knowledge with innovative thinking to provide strategic advice and tailored solutions to our diverse client base.

As an employer, we value talent, diversity, and collaboration. We foster a supportive and inclusive culture where every team member is empowered to thrive and make a meaningful impact. Joining Howes Percival means being part of a dynamic growing and forward-thinking firm dedicated to excellence in legal practice and client service.

Below are some other reasons that help us in our mission to be a place where people want to work and enjoy working:

We achieved a three-star ‘World Class’ accreditation in the top 75 “Best Companies” (formerly The Sunday Times Best Companies Awards) and ranked 5th in the top 75 “UK's Best Large Companies to Work For” category for 2025.
We have been ranked #1 Best Law Firm to work for in the UK by Best Companies for 2025 and #1 company in the East Midlands region.
We have been accredited with “Investors in People” since 1996 and were shortlisted for Employer of the Year in 2023.
Our lawyers come from a variety of backgrounds, many from larger and City firms, some from in-house – we all share the same Howes Percival DNA and all of this rich experience is there for you to learn from.
We offer a wide range of benefits for all our valued employees including (but not limited to); Perks at Work discounts, profit share scheme and discretionary bonus, 25 days holiday entitlement, one paid ‘charity day’ per year, comprehensive private medical cover, plus a well being calendar with a wide range of regular events.

Apply Now

Refine Your Search

of cloud jobs in norwich, nfk

IT Support Technician

Customer support Consultant

Group Workout Instructor

Document Production Specialist

Technician (ICT)

Software Engineer IC3

IT Manager

Head of Cloud

Customer Retention Agent- US Hours

Data Engineer

Data Engineer

Database Developer

Materials Manager

Front of House Team Member

Data Engineer

Customer Implementation Team Leader

Database Developer

Software Engineer IC4

Staff Engineer

Inside Sales Consultant - US Team

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