3rd line support Work, Jobs in Nottingham, Eng (with Salaries)

2nd Line Support Technician
Newark and Sherwood District Council —Newark-on-Trent
- £31,022 - £32,597 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Annual leave
7d
3rd Line Network Support Specialist - Rolls Royce
BT —Derby
- Management
- Travel
- In-person
- Gym membership
5d
Digital and Systems Support Officer
Leicester City Council —Leicester
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
- Work from home
13d
Fabric Sourcing Technologist
NEXT —Leicester
- £46,000 - £68,000 a year
- Full-time
- Free parking
- Employee discount
Developer
NEXT —Leicester
- £42,100 - £45,100 a year
- Full-time
- Agile
- Communication skills
- SDLC
- Free parking
- Employee discount
8d
Buyer
NEXT —Leicester
- £50,000 - £94,000 a year
- Full-time
- Presentation skills
- Organisational skills
- Free parking
- Employee discount
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
13d
Label Operations Manager
NEXT —Leicester
- £50,000 - £90,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Free parking
- Employee discount
Information, Communication Technician (ICT) Apprenticeship
Nottinghamshire County Council —Nottingham
- Full-time
- Hybrid work
- Microsoft Office
- Maths
- IT
1d
Plant & Equipment Office Coordinator
M Group —Nottingham
- Office experience
- Annual leave
- Employee assistance programme
1d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
13d
Senior Team Leader
APPH LTD —Nottingham
- Computer literacy
- Engineering
- Time management
- Annual leave
- Employee discount
Quick apply
Menswear Print Designer
NEXT —Leicester
- £47,000 a year
- Full-time
- Organisational skills
- Free parking
- Employee discount
5d
Mentor
Ministry of Justice —Nottingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
1d
Menswear Graphic Designer
NEXT —Leicester
- Up to £47,250 a year
- Full-time
- Organisational skills
- Free parking
- Employee discount
4d
Short-term Temporary Team Member
NEXT —Mansfield
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
Bid Writer
M Group —Nottingham
- Hybrid work
- Microsoft Word
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Womenswear Tailoring and Outerwear Designer
NEXT —Leicester
- £45,000 - £80,000 a year
- Full-time
- Free parking
- Employee discount
Product Group Manager
NEXT —Leicester
- From £78,600 a year
- Full-time
- Management
- Contracts
- Software development
- Free parking
- Employee discount
8d
Regulatory Compliance Officer
Leicester City Council —Leicester
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Annual leave
- Employee discount
13d

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2nd Line Support Technician

Newark and Sherwood District Council -
Newark-on-Trent

Apply Now

Job details

Full-time
£31,022 - £32,597 a year
7 days ago

Benefits

Free parking
Annual leave
Company pension
Gym membership
Paid volunteer time

Qualifications

iOS development
Customer service
Firewall
Communication skills
Active Directory
Intune

Full job description

Salary

NS8 £31,022 to £32,597 per annum Pay Award Pending *

Contractual hours

Basis

Full Time

Region

East

Job category/type

Date posted

13/07/2026

Job reference

REQ000519

ICT 2nd Line Support Technician

ICT & Digital Services

Permanent, Full-Time, 37 Hours per week

NS8 £31,022 to £32,597 per annum

Pay Award Pending *

A basic DBS check is required for this role.

We are now recruiting for an ICT 2nd Line Support Technician.

Are you an experienced ICT support professional who enjoys solving technical problems, supporting users, and helping to keep critical systems running smoothly? We're looking for a proactive and customer-focused ICT 2nd Line Support Technician to join our ICT and Digital Services team.

In this role, you will provide second-line technical support across the Council, helping to resolve incidents, maintain ICT infrastructure, and ensure colleagues receive a responsive and reliable service. You'll work across a wide range of technologies, including end-user devices, Microsoft 365, cloud services, networks, telephony, security platforms, audiovisual systems, and servers. You'll also play an important role in cyber security, disaster recovery, ICT projects, and the continual improvement of our digital services.

If you enjoy troubleshooting, working with modern technologies, and delivering excellent customer service, we'd love to hear from you.

Your duties and responsibilities will include, but not be limited to:

Providing effective 2nd line ICT support, resolving incidents, requests and escalations in line with service standards.
Installing, configuring, maintaining and supporting ICT hardware, software, applications, endpoints, servers and network services.
Administering and supporting Microsoft 365, Active Directory, Intune, endpoint security, vulnerability management and related ICT systems.
Supporting cyber security, disaster recovery, business continuity, IP telephony, contact centre, live streaming and audiovisual services.
Managing software updates, ICT assets, licensing compliance, technical documentation and knowledge base content.
Acting as an escalation point for 1st Line Support, providing guidance and mentoring where required.
Working with suppliers and third parties to resolve faults, support service delivery and maintain accurate records.
Assisting with ICT projects, upgrades, implementations and service improvements, including out-of-hours support where needed.

The post requires the individual to have regular access to a vehicle to enable travel within and outside the district in support of Council business. Free staff parking is valid until 31 March 2028

Please refer to the person specification and job description for detailed duties and responsibilities.

Who we are looking for:

Substantial experience working within an ICT support environment.
Experience diagnosing and resolving hardware, software and endpoint issues.
Knowledge of Local Area Networks, Wide Area Networks, firewalls, antivirus and backup solutions.
Experience supporting end users and delivering excellent customer service.
Knowledge of incident, problem, change, asset and security management practices.
Good working knowledge of Microsoft operating systems, Microsoft 365, Active Directory, Android and iOS platforms.
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication skills, with the ability to explain technical concepts to users with varying levels of technical understanding.
Ability to organise, prioritise and manage competing workloads effectively.
A willingness to learn, develop and keep up to date with new technologies and industry developments.
GCSEs (or equivalent) in English and Mathematics, or relevant work experience.

We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to monthly craft sessions, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer:

Enrolment in the career average local government pension scheme.
Flexi scheme.
Hybrid working.
A generous annual leave entitlement that increases with service.
Family-friendly benefits.
One days’ paid volunteering leave.
Lifestyle benefits platform.
Funded health cash plan.
Free car parking to 31 March 2028.
£10 a month gym membership at one of our gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.

For an informal chat or more information, please contact Alexander Gamage, Digital Operations Manager on [email protected].

Pay Award from 1 April 2026 still under negotiation.

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.

We will not accept CVs from unsolicited recruitment agencies.

We recommend you submit your application early, as we often receive a large number of applications and therefore we reserve the right to close the advert early

Closing Date: 30th July 2026

Interview: W/C 3rd August 2026

Apply Now

Refine Your Search

3rd line support jobs in nottingham, eng

2nd Line Support Technician

3rd Line Network Support Specialist - Rolls Royce

Digital and Systems Support Officer

Fabric Sourcing Technologist

Developer

Buyer

Desktop Support Analyst - Derby

Label Operations Manager

Information, Communication Technician (ICT) Apprenticeship

Plant & Equipment Office Coordinator

Desktop Support Analyst

Senior Team Leader

Menswear Print Designer

Mentor

Menswear Graphic Designer

Short-term Temporary Team Member

Bid Writer

Womenswear Tailoring and Outerwear Designer

Product Group Manager

Regulatory Compliance Officer

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