Customer operations Work, Jobs in Okehampton, Dev (with Salaries)

Customer Service Operations Manager
Sunray Fly Fish —Launceston
- £45,000 a year
- Full-time
- Scripting
- IT
- In-person
- Employee discount
Quick apply
5d
Senior Associate, Client Operations
Gravita —Exeter
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Service / Project Manager
GK Signs & Screenprint Ltd —Exeter
- £35,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
Quick apply
6d
Legal Operations Support Officer
HM Courts & Tribunal Service —Exeter
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
12d
Customer Operations Coordinator
Carousel Worldwide —Exeter
- £25,500 - £27,500 a year
- Full-time
- Microsoft Excel
- Sales
- Salesforce
- Free parking
- Health & wellbeing programme
Quick apply

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Customer Service Operations Manager

Sunray Fly Fish
Launceston

Quick apply

Job details

Full-time
£45,000 a year
5 days ago

Benefits

Casual dress
Employee discount
On-site parking

Qualifications

3PL
Zendesk
Scripting
IT
AI
Help desk

Full job description

Job Summary

We run three growing e-commerce brands — Sunray Fly Fish, Finner and Kwik Seat — selling fly fishing, outdoor and portable seating products to customers across the UK, Europe and the USA. We're looking for one capable person to own customer service and day-to-day operations across all three brands, running our office and small industrial unit in Cornwall and reporting directly to the Director.

Who this role is for

You're a natural with technology. New software doesn't intimidate you — you regularly learn new software. You already use AI tools by instinct, not because someone told you to, and you understand that the person who can direct an AI well is worth ten people doing the work manually. A background in programming would be helpful — not because you'll be writing production code, but because you think in systems: inputs, outputs, logic, edge cases. That mindset is exactly what running an AI-driven operation demands.

If your instinct when something breaks is to diagnose it, fix it and then build a process so it never breaks again, you'll thrive here. If your instinct is to wait for instructions, this isn't the role for you.

What success looks like

2 months in, the operation runs without daily input from the Director: the AI agent resolves the bulk of customer queries correctly because you've trained and tuned it; orders ship on time; inventory, invoices and supplier payments are handled; and you've built the systems and training materials that get new pickers, packers and human agents up to speed quickly. You're never late, you never send apology texts to the Director about absenteeism and you never resist change. You look for it.

What you'll own

The AI help desk and day to day shipping of goods across all three brands — monitoring response quality, handling escalations, writing and refining the agent's guidance rules, and continuously improving its resolution rate.
The full technology stack day-to-day — Shopify, Click & Drop, help desk software and AI tools — including diagnosing issues, testing changes and teaching yourself new capabilities as the stack evolves.
A small team of pickers and packers — scheduling, standards and daily throughput.
The complete office and industrial unit — goods in, warehouse organisation and documentation.
Shopify inventory across three stores — stock accuracy, receiving shipments and preventing overselling. All handled with Ai.
Despatch via Royal Mail Click & Drop and our Royal Mail business accounts — daily manifesting and shipping-cost discipline. Identifying new
Invoices, supplies and payments — processing supplier invoices, ordering consumables and keeping records straight.
KPIs — reporting to the Director on response times, despatch times, stock accuracy and customer satisfaction.
Systems and training — developing the processes and materials that teach new staff and new AI agents how we work.
What we're looking for

Required:

A genuine technology native — you learn new software fast, unprompted, and enjoy it.
Hands-on experience with AI assistants such as Claude, and real enthusiasm for building AI into everyday workflows.
Experience with Shopify (orders, inventory, fulfilment). Essential
Experience with Royal Mail Click & Drop essential
Experience with help desk software (e.g. Zendesk, Gorgias, Freshdesk or similar). Essential
An expert problem-solver who runs without direction, teaches themselves new skills and builds systems rather than firefighting.
Experience managing a small team.

Preferred:

A background in programming, scripting or automation — you think in systems and logic.
Experience prompting, configuring or training AI agents.
E-commerce, warehouse or 3PL background.
Training

You'll be given our in-house training software covering our help desk, systems and workflows — it takes around two hours to complete, and you'll be expected to master it quickly and then improve on it.

How to apply

Email your CV and a short note on how you use AI tools today.

Pay: £45,000.00 per year

Benefits:

Casual dress
Employee discount
On-site parking

Work Location: In person

Quick apply

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customer operations jobs in okehampton, dev

Customer Service Operations Manager

Senior Associate, Client Operations

Customer Service / Project Manager

Legal Operations Support Officer

Customer Operations Coordinator

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