Application support Work, Jobs in Oldham, Gtm (with Salaries)

Application Support Technician
Magentus —Manchester
- £29,000 a year
- Hybrid work
- SQL
- Linux
- Annual leave
- Employee assistance programme
12d
Customer Service Assistant
Headway Digital —Manchester
- £14 - £16 an hour
- Full-time
- CRM software
- Computer literacy
- English
- Free parking
- Paid training
Quick apply
3d
Service Desk Agent
Rochdale Council —Rochdale
- £26,403 - £28,142 a year
4d
Application Support Engineer
Zenith —Altrincham
- £30,000 - £36,000 a year
- Agile
- Communication skills
- Free parking
- Annual leave
1st Line Service Desk Technician
Cloud10 IT —Manchester
- £27,000 - £32,000 a year
- Overtime
- Customer service
- Organisational skills
- SharePoint
- Work from home
Quick apply
Interior Design & Client Support Executive
Fleming Howland —Burnley
- £30,000 - £35,000 a year
- Full-time
- English
- Travel
- In-person
- Free parking
- Profit sharing
Quick apply
Application Support Analyst
Barclays —Knutsford
- Continuous improvement
- Team management
- Communication skills
11d
Service Desk Agent
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Full-time
- Analysis skills
- Annual leave
2h
Telephone Support Agent
AJ Bell —Manchester
- From £27,100 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
Junior Web QA Tester
LGC Group —Bury
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
5d
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Rochdale
- Full-time
- English
11d
Helpdesk Operative
Sodexo —Manchester
- £13.17 - £14.05 an hour
- Hospital
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- ERP systems
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Support Escalations Executive
Manchester United —Manchester
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
3d
Business Analyst
The Guinness Partnership —Oldham
- £56,357 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
3d
Data & Insights Analyst - GBCT (Casual)
British Cycling —Manchester
- £12.71 an hour
- Part-time
- Organisational skills
- Communication skills
- Time management
12d
Software Developer (Android)
Innovative Technology Ltd —Oldham
- Full-time
- Software troubleshooting
- Communication skills
- Free parking
- Flexible schedule
Client Support
Wates —Manchester
- Organisational skills
- Communication skills
4d
Digital & AI Support Technician Apprentice
QA Apprenticeships —Rochdale
- £20,000 - £23,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- AI
- Communication skills
- Free parking
- Annual leave
Manufacturing Application Specialist
Molnlycke Health Care —Oldham
- £60,000 a year
- Computer Science
- Engineering
- ERP systems
- Employee assistance programme
Quick apply

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Application Support Technician

Magentus -
Manchester

Apply Now

Job details

£29,000 a year
12 days ago

Benefits

Free flu jabs
Annual leave
Employee assistance programme
Private medical insurance
Paid volunteer time
Enhanced paternity leave
Sick pay

Qualifications

Jira
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
SQL querying
SQL
Service restoration
Customer support
Customer interaction
Linux
Application support
Remote diagnostics

Full job description

About Us

For over 30 years, Magentus has been at the forefront of transforming healthcare through technology across Australia and the UK. From pathology and radiology to oncology, and practice management, our solutions connect the healthcare ecosystem and unlock better patient outcomes at scale.

At Magentus, people are at the heart of everything we do. We work as one team, united by our purpose: to create a healthier society through smarter digital healthcare.

The Role

Our Support Team are the first point of contact for our customers. They monitor customer systems, respond and resolve customer tickets whether they be Service Failures, System Requests or Events whilst supporting the installation of new products and product fixes.

Please note that, in line with UK immigration regulations, we are unable to offer visa sponsorship for this role as we do not currently hold a sponsorship licence.

What You’ll Be Doing

On a day-to-day basis you will provide remote technical support for our customers who may be experiencing technical issues with our products.

Answering customer telephone calls
Adhering to processes and using our call management system (Jira) for all distinct customer communication.
Perform an initial diagnosis and wherever possible resolve the issue using documented resolution guidance from our knowledge repository.
Resolving the ticket early is important to maintain customer satisfaction, so early resolution is our primary goal. However, after following all avenues of investigation, should the ticket not reach resolution in the L2 phase it may be elevated to our 3rd line teams for deep investigation.
Raising incidents for reporting failures and errors found during monitoring and other support duties.
Owning and resolving customer issues (which may include escalation where necessary) including liaison with 3rd party clinical system providers.
Technical Account Management; meeting with customer to understand ticket priorities and to demonstrate progress on open tickets.
Reporting progress of incidents daily to the Service management team.
Providing L2 technical support, resolving more complicated incidents, connecting to internal data centres, hosted environments and using desktop connectivity software.
Participation in out-of-hours rota.

What experience do I need

This is primarily an application support role however you should understand technical IT applications, file structures and permissions and have previous IT helpdesk experience including working to strict service level agreements.
Knowledge of ITIL service management protocols
Customer focused
Ability to troubleshoot technical issues using only remote connection facilities or over the telephone

Knowledge and experience of the following is advantageous

SQL Querying
Dragon Voice Recognition
Augnito Voice Recognition
Linux Operating System

Why Join Magentus?

Compensation package:

£29,000 per annum
Annual renumeration review and performance bonus programme

Hybrid Working

Three days a week in our Manchester City Centre (Spring Gardens) office, and two days from home.

Our Leave Benefits

25 days annual leave (plus bank holidays), increasing with service
Holiday purchase scheme
Your birthday off
Option to swap a public holiday for a religious holiday of your choice
Pawrental Leave to welcome new pets
Up to two paid volunteering days per year
Enhanced Maternity, Paternity & Adoption Leave

Protection and Wellbeing:

Income Protection & 4x Death in Service
Private healthcare with BUPA (discounted family cover available)
Mental health & wellbeing support via Employee Assistance Programme
Free flu jabs + paid time off to give blood
Enhanced sick pay

Our Commitment to Inclusion

Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed.

We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace.

If you require any support or adjustments to interact with us, please let us know.

Apply Now

Refine Your Search

application support jobs in oldham, gtm

Application Support Technician

Customer Service Assistant

Service Desk Agent

Application Support Engineer

1st Line Service Desk Technician

Interior Design & Client Support Executive

Application Support Analyst

Service Desk Agent

Telephone Support Agent

Junior Web QA Tester

Delivery Station Liaison Agent

Helpdesk Operative

Applications Support Analyst

Support Escalations Executive

Business Analyst

Data & Insights Analyst - GBCT (Casual)

Software Developer (Android)

Client Support

Digital & AI Support Technician Apprentice

Manufacturing Application Specialist

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