Quality officer Work, Jobs in Otley, Wyk (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Data Protection Consultant / Outsourced Data Protection Officer
Clinical DPO / Amicis Data Ltd —Harrogate
- £37,500 - £47,500 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
- Work from home
Quick apply
9d
Education & SEND Operations Manager
Spiky Profile Ltd. —Leeds
- £40,000 - £44,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
4d
Early Help Gateway Officer
Bradford Children and Families Trust —Bradford
- £34,434 - £36,363 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
9d
New Homes Officer
Anchor —Bradford
- £35,000 a year
- Remote
- Microsoft Office
- Travel
- Organisational skills
- Employee discount
1d
Enforcement Officer
Leeds City Council —Leeds
- £34,434 - £36,363 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
10d
Operational Support Officer
HM Courts and Tribunals Service —Leeds
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
5d
Localities Officer
Leeds City Council —Leeds
- £37,280 - £41,700 a year
- Full-time
- Analysis skills
- Communication skills
3d
Victim Liaison Officer
Crown Prosecution Service —Leeds
- £30,700 - £32,430 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- IT
- Flexitime
1d
Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Harrogate
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Workforce Development Officer
Leeds City Council —Leeds
- £38,220 - £40,777 a year
- Part-time
- Hybrid work
- Communication skills
- Annual leave
People Officer
Bradford Children and Families Trust —Bradford
- £31,022 - £33,699 a year
- Full-time
- Analysis skills
- Human resources
- Communication skills
- Annual leave
8d
Little Owls Nursery Assistants & Officers
Leeds City Council —Leeds
- £25,185 - £28,142 a year
- Call to connect
- School
- Annual leave
Library and Digital Assistant
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
Shift Station Manager
Network Rail —Leeds
- £43,588 - £53,167 a year
- Full-time
- Management
- Annual leave
- Employee discount
4d
Police Officer - Leeds
British Transport Police —Leeds
- £32,472 - £50,256 a year
- Communication skills
Quick apply
Senior Finance & Credit Control Officer (Maternity Cover)
Bradford District Credit Union —Bradford
- From £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Health & wellbeing programme
- Work from home
Quick apply
5d
Customer Service Officer
North Yorkshire Council —Harrogate
- £27,254 - £29,064 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Employee assistance programme
- Employee discount
5d
Stakeholder Engagement Officer
Leeds Beckett University —Leeds
- £30,378 - £34,610 a year
- University
- Organisational skills
- Communication skills
- Annual leave
Programme Facilitator - Yorkshire and the Humber Probation Service - Leeds and York - Full Time
HM Prison & Probation Service —Leeds
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount

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Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

quality officer jobs in otley, wyk

Revenue Protection Officer

Data Protection Consultant / Outsourced Data Protection Officer

Education & SEND Operations Manager

Early Help Gateway Officer

New Homes Officer

Enforcement Officer

Operational Support Officer

Localities Officer

Victim Liaison Officer

Tribunal, Dispute Resolution and Complaints Lead

Workforce Development Officer

People Officer

Little Owls Nursery Assistants & Officers

Library and Digital Assistant

Shift Station Manager

Police Officer - Leeds

Senior Finance & Credit Control Officer (Maternity Cover)

Customer Service Officer

Stakeholder Engagement Officer

Programme Facilitator - Yorkshire and the Humber Probation Service - Leeds and York - Full Time

I want to receive the latest job alerts for quality officer in otley, wyk

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