Knowledge base manager Work, Jobs in Park Gate, Ham (with Salaries)

Knowledge Base Manager
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- Hybrid work
- Analysis skills
- Driving
- Communication skills
2d
Fleet Operations Manager (Part Time)
Parker Adams Boat Sales / Flexisail Boat Club —Southampton
- £23,400 - £28,600 a year
- Part-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
13h
Digital Analytics Specialist
Semantic Ltd —Southampton
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Flexitime
- Work from home
Quick apply
Subcontractor Co-ordinator
KBS Maritime Ltd —Portsmouth
- £35,000 - £37,000 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
Senior Land Acquisition Manager
TIMES24 UK —Southampton
- £45,000 a year
- Sales
- Business development
- Driving
- Free parking
Quick apply
Hard Services Manager – Hursley
Apleona —Southampton
- £55,000 - £58,000 a year
- Monday to Friday
- Management
- Maintenance
- Travel
- Employee discount
1d
Canvassing Team Manager – Milk & More- Residential
Milk & More —Chichester
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Employee discount
Quick apply
11d
Administrator
J&B Hopkins —Fareham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
Quick apply
7d
Commercial Manager
J&B Hopkins —Fareham
- £80,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Driving
- Leadership
- Life insurance
Quick apply
2d
Business Development Manager
Eight Financial Advice —Whiteley
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Financial services
- Employee assistance programme
Quick apply
9d
Key Account Coordinator
Gwella Contracting Services —Southampton
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Life insurance
Quick apply
10d
Programme Support Officer
WSCC —Chichester
- £36,363 - £39,152 a year
- Full-time
- Microsoft Office
- Project management
- Travel
- Annual leave
- Employee discount
4d
Procurement Manager
Griffon Marine —Southampton
- ERP systems
- Continuous improvement
- Leadership
8d
Business Development Manager
Aspens —Southampton
- £65,000 a year
- Sales
- School
- Negotiation
- Annual leave
- Life insurance
1d
Customer Experience Manager (Hospitality)
Huddle, Lymington —Lymington
- £29,000 - £36,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Profit sharing
Quick apply
Site Manager
Sureserve —Winchester
- Up to £42,500 a year
- IT
- Construction experience
Quick apply
Health Protection Practitioner
UK Health Security Agency —Fareham
- £33,422 - £48,117 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Regional Business Manager Trade
Glen Dimplex Heating & Ventilation —Southampton
- Microsoft Powerpoint
- Sales
- Computer literacy
Deputy Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £30,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Employee discount
5d
20006 – Activities Unit Manager - Neurodiversity Support Manager, HMP Isle of Wight
Ministry of Justice —Newport
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
4d

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Knowledge Base Manager

University of Southampton -
Southampton

Apply Now

Job details

Full-time
£36,636 - £44,746 a year
2 days ago

Qualifications

Power BI
Business processes
Taxonomy
Analysis skills
Driving
Usability
ServiceNow
Communication skills
Information architecture

Full job description

Job Details

Section

VC Office

Location:

Highfield Campus

Salary

£36,636 to £44,746 per annum

Full Time Fixed Term until 31/12/2027

Closing Date:

Thursday 30 July 2026

Interview Date

To be confirmed

Reference

3443126PK-R

We are seeking applicants for a new role of 'Knowledge Base Manager – Staff Hub' to lead the establishment of a university-wide knowledge management capability.

This pivotal role sits within the Staff Hub workstream of the Professional Services Development Programme, and is offered on a secondment basis until 31st December 2027, with responsibility for designing and embedding a single, trusted source of knowledge using the ServiceNow Next Generation platform.

What you'll be doing:

You will play a key role in transforming how knowledge is created, governed, and used across the University, improving self-service, enhancing user experience, and supporting a scalable, data-driven and AI-enabled service, you will develop and implement a modern, user‑focused knowledge management approach across the University. This will include defining a clear framework, standards, and lifecycle processes for knowledge, as well as building a Knowledge Community of Practice to embed consistent ways of working. You will design and deliver an AI‑enabled Knowledge Base in ServiceNow, shaping its structure, taxonomy, ownership, and governance to ensure it supports self‑service, automation, and ongoing improvement. You will also carry out a comprehensive audit of existing knowledge across platforms, identifying duplication, gaps, and outdated information, and prioritising content for migration into a single, trusted source.

Alongside this, you will work closely with stakeholders across the institution to develop clear, accessible, and user‑centred content, facilitating workshops and supporting teams to adopt agreed standards and processes. You will establish robust governance and quality assurance arrangements, using data, insight, and user feedback to continuously improve the effectiveness and maturity of the knowledge base. A key part of the role will be promoting a culture of knowledge sharing and continuous learning, ensuring knowledge is actively managed, maintained, and aligned with organisational priorities.

What we're looking for:

Essential experience and skills:

Proven ability to create clear, user-focused content that simplifies complex information
Experience in knowledge management, content design, or information architecture
Strong analytical skills and ability to use data to drive improvements
Experience producing structured documentation (processes, procedures, workflows)
Excellent communication skills across technical and non-technical audiences
Ability to build strong stakeholder relationships and influence change
Understanding of accessibility and usability standards

Desirable:

Experience with ServiceNow, knowledge bases, or service portals
Background in higher education or large, complex organisations
Familiarity with analytics tools (e.g. Power BI)
Experience in process improvement or project delivery

Additional information

Secondment to Staff Hub workstream of Professional Services Development Programme
Hybrid working with flexibility required around exact days / locations including all University campuses and buildings
The role may require handling sensitive information with confidentiality

Interested?

If you are passionate about improving user experience, creating accessible content, and driving organisational change through knowledge and data, we would love to hear from you. If you would like to discuss this role in more detail please contact Helen White, Associate Director Staff Hubs via Teams.

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach. Apply by 11.59 pm UK time on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or [email protected] quoting the job number. #divSocialMedia { padding:10px 0; overflow:hidden; } #divSocialMedia span { margin-right:5px; } #divSocialMedia div { display:inline-block; margin:10px 5px; } #divSocialMedia a { font-size:1.5rem; font-family:sans-serif; border:1px solid #888; border-radius:50%; padding:8px; } #divSocialMedia i { font-size:1.5rem; } #divSocialMedia a:focus { outline-offset:2px; }

Apply Now

Refine Your Search

knowledge base manager jobs in park gate, ham

Knowledge Base Manager

Fleet Operations Manager (Part Time)

Digital Analytics Specialist

Subcontractor Co-ordinator

Senior Land Acquisition Manager

Hard Services Manager – Hursley

Canvassing Team Manager – Milk & More- Residential

Administrator

Commercial Manager

Business Development Manager

Key Account Coordinator

Programme Support Officer

Procurement Manager

Business Development Manager

Customer Experience Manager (Hospitality)

Site Manager

Health Protection Practitioner

Regional Business Manager Trade

Deputy Helpdesk Manager

20006 – Activities Unit Manager - Neurodiversity Support Manager, HMP Isle of Wight

I want to receive the latest job alerts for knowledge base manager in park gate, ham

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