Operations manager Work, Jobs in Paston, Nfk (with Salaries)

Customer Operations Team Leader (Norwich)
Wipro Limited —Norwich
- Computer literacy
- Computer skills
- Training & development
Head of Operations
Barnham Broom —Norwich
- £50,000 - £60,000 a year
- Weekend availability
- Restaurant management
- Hotel
- Team management
- Free parking
- Gym membership
Quick apply
4d
Operations Manager
East of England Community Health and Care NHS Trust —Norwich
- £49,387 - £56,515 a year
- Weekend availability
- Team management
- Leadership
5d
Contact Centre Manager
Epos Now —Norwich
- £35,000 - £40,000 a year
- Full-time
- Training & development
- Communication skills
- Referral programme
Flight Operations Officer
NHV Group —Norwich
- Full-time
- Customer service
- Employee assistance programme
- Life insurance
12d
Care Centre Manager - Norwich
Fittleworth —Norwich
- £14.42 an hour
- Part-time
- Customer service
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
Associate Director of Operations
Norfolk & Suffolk Foundation Trust —Norwich
- £79,504 - £91,609 a year
- Full-time
- Management
- Master's degree
6d
Associate Director of Operations
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £79,504 - £91,609 a year
- Full-time
6d
National Security Operations Room - Lead Operator
Mitie —Norwich
- 12 hour shift
Clinical Operations & Development Lead
St Barnabas Counselling Centre —Norwich
- £38,000 - £45,000 a year
- Part-time
- Management
- Supervising experience
- Recruiting
Quick apply
12d

More jobs to discover

Find similar jobs that you might be interested in.

Head of Operations
Barnham Broom —Norwich
You will be an experienced hospitality operator with a strong Food & Beverage background, proven experience of leading multiple departments through a management…
£50,000 - £60,000 a year
Quick apply
4d
Park Management - General Manager - PA1
Parkdean Resorts —Lowestoft
A full UK driving licence is required for this role. A full UK driving licence and flexibility to travel across the region. What you will be doing...
£73,548.80 a year
Quick apply
10d

I want to receive the latest job alerts for operations manager in paston, nfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Operations Team Leader (Norwich)

Wipro Limited -
Norwich

Apply Now

Job details

Permanent

Qualifications

Financial Conduct Authority guidelines
Financial planning
Pension
Business intelligence
Computer literacy
Stakeholder liaison
Process improvement
Microsoft Office Suite
Complaint handling
Performance management
Computer skills
Customer interaction
Training & development
Business coaching
Leadership
Team motivation leadership
Communication skills
Banking
Time management

Full job description

Job Title: Customer Operations Team Leader (Norwich)
City: Norwich
State/Province: Norfolk
Posting Start Date: 8/13/26

About Servaada, a Wipro company:
Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.

About the Role:
Servaada, a Wipro company is looking for a Team Leader with previous experience in customer and client services.

As a Team Leader within our Customer Operations team, you’ll be leading and developing a team of Customer Operations Representative’s.

You’ll be responsible for the team providing a great quality service and customer experience by managing the team effectively through the efficient use of all resources, systems, and procedures.

You’ll also be responsible for ensuring a high-level of engagement amongst your team and making sure the team are clear on their own goals and how that aligns to the goals and strategy of the business area and the wider organisation. You will also set clear expectations of what high performance looks like.

Additionally, you will manage employees with performance issues and handle sensitive staff issues.

Key Responsibilities:
This role will suit you if you are a leader who is capable of effectively motivating and engaging people. You’ll be empathetic and capable of dealing with issues that arise within the team. You’ll also possess excellent time management skills and know when to escalate issues further. You’ll also be comfortable managing a team through change.

Customer Service – Provide award-winning customer support and be part of a supportive team that is all about doing the right thing for our customers.
Accuracy – Maintain accuracy and accountability in an expanding and fast-paced environment.
Teamwork – Recognise the importance of working together as a team to maximise team, department, and company results.
Knowledge - Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness.
Development - Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression.

Your Benefits:
As a Team Leader you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

The is a permanent role, and excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.

Essential Skills:
Previous experience in a Team Leader, Supervisor, or Management role within a customer service environment.
Experience within the financial services, banking, insurance, pensions, or regulated industry sector.
Strong people management and coaching skills.
Proven ability to manage performance and deliver operational targets.
Knowledge of FCA regulations and customer-focused regulatory requirements.
Strong communication, influencing, and stakeholder management skills.
Experience handling customer complaints and escalated cases.
Ability to interpret data and use MI to drive business decisions.
Competent in Microsoft Office applications, particularly Excel and Outlook.

Desirable Skills:
Experience working in pensions, life and pensions, insurance, or wealth management.
Understanding of Consumer Duty and vulnerable customer principles.
Leadership or management qualification.
Experience of working within financial services and an Institute of Financial Planning certificate.
Experience managing hybrid or remote teams.
Computer literacy and willingness to learn new systems and technologies.

Personal Attributes:
Customer-focused with a passion for delivering excellent service.
Strong leadership presence and ability to inspire others.
Resilient and adaptable in a fast-paced environment.
Proactive and solution oriented.
Highly organised with excellent attention to detail.
Strong decision-making and problem-solving skills.
Collaborative and supportive team player.
Committed to developing others and promoting a positive working environment.

Application of Individual Conduct Rules:
Standard of conduct is reasonable under all circumstances relating to:

Must act with integrity
Must act with due skill, care and diligence
Must be open and cooperative with the FCA and other regulators
Must pay due regard to the interests of customers and treat them fairly
Must observe proper standards of market conduct

Equal Opportunities:
Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.

Apply Now

Refine Your Search

operations manager jobs in paston, nfk

Customer Operations Team Leader (Norwich)

Head of Operations

Operations Manager

Contact Centre Manager

Flight Operations Officer

Care Centre Manager - Norwich

Associate Director of Operations

Associate Director of Operations

National Security Operations Room - Lead Operator

Clinical Operations & Development Lead

More jobs to discover

I want to receive the latest job alerts for operations manager in paston, nfk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected