Care services customer partner Work, Jobs in Pentyrch, Crf (with Salaries)

Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —Cardiff
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Communication skills
Quick apply
Recruitment Partner (entry/graduate level)
Hoop Recruitment —Cardiff
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Databases
- Business development
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Service Team Member - Part Time Evenings
Starling —Cardiff
- £18,666 - £28,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
Care Services Customer Partner
Boots —Pontypridd
- Weekend availability
- In-person
- Employee assistance programme
- Employee discount
HR Apprentice
Hafod —Cardiff
- £12.71 an hour
- Full-time
- Microsoft Outlook
- Driving
- Travel
Peripatetic Support Worker
Hafod —Tonypandy
- £13.90 an hour
- Part-time
- Communication skills
8d
Security Officer
BidvestNoonan —Cardiff
- £13.25 an hour
- Full-time
- Customer service
- Computer literacy
- University
- Annual leave
Quick apply
Senior Information & Business Support Officer
Care & Repair Cardiff and the Vale —Cardiff
- £32,080 a year
- Full-time
- Customer service
- Administrative experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
9d
Product Manager
Eakin Healthcare —Cardiff
- £40,000 - £43,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Referral programme
Quick apply
12d
Collections Officer - Vulnerable Customer Team
Capital on Tap —Cardiff
- £27,000 - £34,000 a year
- Full-time
- Communication skills
- Time management
Client Service Support Executive
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Financial services
- Employee discount
Quick apply
9d
Service Colleague
ASDA —Caerphilly
- £13.10 - £15.64 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
4d
Marketing Executive - Specialist
PHSGroup —Caerphilly
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Marketing
- Free parking
- Annual leave
Receptionist - Facilities
Hugh James —Cardiff
- Full-time
- Hybrid work
- Front desk
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
4d
Store Assistant - 8 Hours - Sweaty Betty Cardiff, Wales
Wolverine Worldwide —Cardiff
- 8 hour shift
- Customer service
- Communication skills
- Flexible schedule
- Referral programme
2d
Customer Services Advisor
BUUK Infrastructure —Cardiff
- £26,265 a year
- Hybrid work
- Organisational skills
- Communication skills
11d
Site Security Supervisor
BidvestNoonan —Cardiff
- £13.25 an hour
- Full-time
- Customer service
- Supervising experience
- First Aid Certification
- Annual leave
- Employee discount
Quick apply
Service Delivery Lead - Wales - Our Future Health Programme
Xyla Services —Caerphilly
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
Learning & Development Apprentice
Hafod —Cardiff
- £12.71 an hour
- Full-time
- Microsoft Outlook
- Driving
- Travel
Resourcer
Serco Plc —Cardiff
- £27,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Office
- Continuous improvement
- Employee assistance programme

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Telephone Fundraiser - Full Time Contract (Remote)

RETURN FUNDRAISING LIMITED -
Cardiff

Quick apply

Job details

Permanent
£13.45 - £14.50 an hour

Qualifications

Sales persuasion
Customer service call handling
Client engagement
Fundraising and philanthropy experience
Fundraising
Relationship management
Outbound calling
Communication skills

Full job description

Make a Real Difference – From Your Own Home!

Are you looking for a job where you can create real social impact without leaving the house?

Join our Telephone Fundraising team, where every call helps support life-changing work. We proudly fundraise on behalf of some of the UK’s best-known charities, helping raise awareness and money to improve lives every day. We offer full training, ongoing coaching and guidance to help you reach your full potential. So, if you are a socially minded, good communicator who is committed to making a lasting difference by building relationships and through exceptional supporter care, we want to hear from you!

What we’re looking for from you: Key Responsibilities

As a Telephone Fundraiser, you will be the compassionate and persuasive voice of our charity partners, responsible for:

Supporter Experience: Engaging existing supporters through personalised calls to maintain and deepen their connection to the cause.
Securing Support: Clearly and effectively communicate the urgency of our campaigns and successfully secure one-off or regular donations.
Empathy and Advocacy: Articulating and understanding, the key issues faced by the charities and explaining precisely how the supporter's contribution makes a lasting, tangible difference.
Supporter Care: Delivering exceptional care by listening attentively, handling enquiries with empathy, and connecting with supporters.
Administrative Excellence: Accurately recording call outcomes, donation details, and any necessary supporter feedback into our database

What we’re looking for: Skills and Experience:

The most successful candidates will possess a blend of strong communication skills and professional discipline:

Essential Skills

Relationship Management: Excellent proven ability to build rapport and manage relationships with a diverse range of individuals over the phone.
Influencing Skills: Strong interpersonal, negotiating, and influencing skills to effectively motivate supporters.
Communication: Ability to communicate personably and effectively, with confidence and fluency, both verbally and in writing.
Organisation: Excellent organisation, administrative, and prioritising skills, with the ability to work independently to multiple deadlines.
Technical Competency: Proficient in Microsoft Office, particularly Excel and Word, with experience of using diallers.
Teamwork: A strong commitment to supporting colleagues and contributing positively to a remote team culture.

Highly Desirable Experience

Previous Fundraising: Experience in telephone fundraising, or related sales/customer service roles. 2+ years of fundraising experience is required to qualify for the Senior Fundraiser role
Target-Driven Environment: Proven history of working successfully in a role that involves meeting performance goals or targets.
Contact Centre Experience: Previous experience in a high-volume call centre or contact environment is a significant benefit.
Remote Working: Experience of working remotely from home, and keeping motivated
Home-Working Requirement

Home-Working Requirement

To successfully perform this remote role, you must have the following setup from day one:

A reliable, strong internet connection with an ethernet cable to connect directly to your router.
A dedicated, quiet, and private home-working space free from background noise.
A personal laptop or PC that is under 5 years old.
A high-quality headset for making and receiving calls.

What we offer:

Job Type: Full-time
Hours: Positions of 28 or 35 hours per week
£13.45 per hour starting rate with promotional opportunities.
Experienced fundraisers with at least 2 years of fundraising experience may start at our senior fundraising rate of £14.50 per hour
Work-from-home with flexible shifts
Four-weekly pay, with access to 50% of your earnings via Employment Hero after the first 12 weeks of employment
Supportive team culture and plenty of opportunities for progression
Monday to Friday only: No weekend or bank holiday work
Shift patterns: Monday - Thursday: 12.30pm - 4.00pm / 4.30pm - 8.00pm Friday: 10.30am - 2.00pm / 2.30pm - 6.00pm

If you're a people-person who wants to do meaningful work in a flexible and supportive environment, we want to hear from you!

Company Overview

Since 2015, our team of specialist fundraisers have raised millions of pounds for incredible causes, through their inspiring conversations and supporter focused calls.

Quick apply

Refine Your Search

care services customer partner jobs in pentyrch, crf

Telephone Fundraiser - Full Time Contract (Remote)

Recruitment Partner (entry/graduate level)

Customer Service Team Member - Part Time Evenings

Care Services Customer Partner

HR Apprentice

Peripatetic Support Worker

Security Officer

Senior Information & Business Support Officer

Product Manager

Collections Officer - Vulnerable Customer Team

Client Service Support Executive

Service Colleague

Marketing Executive - Specialist

Receptionist - Facilities

Store Assistant - 8 Hours - Sweaty Betty Cardiff, Wales

Customer Services Advisor

Site Security Supervisor

Service Delivery Lead - Wales - Our Future Health Programme

Learning & Development Apprentice

Resourcer

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