PRIMARY OBJECTIVE OF POSITION:
Joining a busy team you will efficiently process sales orders, handle customer sales enquires and quotations whilst providing effective administration support to the smooth running of the team.
CONTRACTED HOURS: 40 hours per week (Monday – Friday 08:00-17:00)
SALARY: Depending on experience + bonus
CONTRACTED TERM: Permanent
REPORTING TO: Sales Manager
ENVIRONMENT: Demanding rapid response distribution unit.
KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:
· Look after our E-commerce sales via our online platform
· Raise, process and update system with sales orders, taking information from schedules / quotations
· Liaise with customers and clients over the phone and via emails, ensuring high levels of customer service is maintained at all times
· Liaise regularly with internal departments
· Use correct processes to ensure all sales enquiries are handled and managed from identification through to resolution, in an effective and professional manner
· Manage accounts and assist with the progression of orders
· Ensure the correct price is used and prices are maintained to reflect the latest pricelist
· Ensure all buying activities are carried out in accordance with procurement processes
· Identify opportunities to continually improve processes
· Resolve customer enquiries and issues that may arise in a swift and efficient manner
· Provide general administrative duties
· Comply with Health and Safety responsibilities defined in the company Health and Safety policy
· Ensure the quality and accuracy of all information is accurate and timely
….and any other duties required to support the achievement of the Company’s objectives
MINIMUM QUALIFICATIONS/EXPERIENCE REQUIRED:
· A minimum of 3 GCSE’s, or equivalent, including English and Maths, at Grade C or above
· Strong customer service and sales background
· Proficient with Microsoft packages (including Word and Excel)
· Experience in a previous role would be desirable
· A background in sales would be advantageous
KEY BEHAVIOURAL COMPETENCIES:
· Must be proactive and have a positive approach
· Customer Focused
· Extremely high standards of courtesy
· Detailed and methodical.
· Able to prioritise workloads to meet ever changing departmental and organisational deadlines
· Ability to work in a team and individually
· Must fit in with company culture of – Teamwork, honesty, loyalty, passion, trust and respect
ADDITIONAL SKILL REQUIREMENTS:
· Strong verbal and written communication skills
· Conscientious and task focused
· Capable of working under pressure
· Must be IT literate to a high standard
Please note job activities are example of work involved. They do not purport to be a comprehensive list of all aspects of the major task.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Free parking
- Sick pay
Work Location: In person
