Service desk support apprentice Work, Jobs in Perry Barr, Wmd (with Salaries)

Apprentice/Trainee Technician Driver
Trane Technologies —Birmingham
- Weekend availability
- Maintenance
- Continuous improvement
- Computer skills
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
Quick apply
Parts Advisor Apprentice - Trade Supplier Level 2 - Coventry
GTG —Coventry
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Employee discount
Senior Geo-Environmental / Geotechnical Consultant
Evan Craig —Birmingham
- Engineering
- Bachelor's degree
- Mentoring

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Team Leader
i24 Group —Aston
One day you might be helping customers in store, the next overseeing incoming mail, supporting the team with fulfilment work or resolving a client query.
From £20,000 a year
Quick apply
1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of…
8d

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Apprentice/Trainee Technician Driver

Trane Technologies -
Birmingham

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Driving Licence
Machinery breakdown fault-finding
Stakeholder liaison
Maintenance
Internal department liaison
Microsoft Office Suite
Technical support
Continuous improvement
Customer relationship management
Relationship management
Computer skills
Customer support
NVQ
Customer interaction
Fault diagnosis and repair
Hand tools
Communication skills
Planned maintenance

Full job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Field-based: Work is conducted on-site at customer locations.

Position Overview:

The Apprentice Service Technician is responsible for providing exceptional customer service and technical support whilst learning on the job and studying towards Refrigeration and Air Conditioning NVQ level 2 and 3. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. This role will undergo a comprehensive training pathway to become a qualified Service Technician.

Key Responsibilities:

Customer and Technical:

Able to learn and diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
Attend customer sites to learn to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
Build and maintain strong relationships with customers, acting as a trusted point of contact and to gain confidence whilst working with customers.
Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units. Full training will be part of the apprentice pathway.
Learn how to complete Reporting and Analysis: Generate regular reports on completed invoiced work orders.
Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

Studying towards Refrigeration and Air Conditioning NVQ level 2 and 3
Knowledge of customer service principles.
Effective communication skills
Analytical thinking and problem-solving abilities.
Able to use Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

Knowledge of manufacturing industry as part of NVQ studies.
People and communication skills with a positive mindset
Appropriate skilled based certificates or studying towards NVQ level 2 and 3 with F-Gas
Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays once NVQ level 2 and 3 with F-Gas are passed.

Proficient in using Microsoft Office Suite.

UK Drivers licence as a company vehicle will be allocated
Right to Work status confirmed for Country of application.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Apply Now

Refine Your Search

service desk support apprentice jobs in perry barr, wmd

Apprentice/Trainee Technician Driver

IT Service Desk Support Apprentice

L4 Network Engineer Apprentice

Parts Advisor Apprentice - Trade Supplier Level 2 - Coventry

Senior Geo-Environmental / Geotechnical Consultant

Other jobs to consider

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