Why Maxim Logistics?
Maxim Logistics is a privately owned third-party logistics company providing dedicated, food-grade distribution services across the UK using our own modern fleet. With more than 20 years of experience in the food manufacturing sector, we deliver to over 2,000 locations nationwide every week.
We pride ourselves on being best-in-class within the food distribution industry. Our commitment to exceptional service is supported by our BRC accreditation – the highest standard of competence in the storage and distribution of food products and packaging.
At Maxim Logistics, we invest in our people. Many of our colleagues have progressed their careers with us, and we are proud to offer opportunities for development within a supportive and professional environment.
Role requirements
The role of the Transport Booking Clerk is to understand and undertake all aspects of the administration functions within the Traffic Office, with particular emphasis on job input and booking in deliveries. Responsible for the upkeep of our Transport Management System including booking times, amendments, cancellations and additions to ensure the system is accurate and live at all times for planning purposes.
- Book in deliveries and collections on with customers.
- Ensure accurate and 100% completion of bookings for the following day
- Deal with incoming and outgoing phone calls on a daily basis
- Deal with customer issues via telephone and email and process customer enquiries in a timely fashion, meeting the expectations of the customer
- To complete non-conformances and report them to the customers
Knowledge, Skills, Experience
- Good customer skills and knowledge of Microsoft Office package
- Office experience essential
- Excellent customer focus
- Excellent telephone manner
- Very good verbal and written communication skills
Competencies/Leadership Traits
- Attention to detail/accuracy
- Ability to prioritise workload
- Ability to work in a fast paced, busy environment
- Reliable, organised and pro-active
- Able to show initiative and common sense
Job Type: Full-time, Permanent
Salary: £26,650 per year
Benefits:
- On-site parking
- Annual leave increasing a day a year after 2 years service to a cap of 25 days plus bank holidays
Schedule:
- Monday to Friday - 10:00 - 18:00
Experience:
- Customer Service: 1 year (Preferred)
Education:
- A-Level or equivalent (Preferred)
Pay: £26,650.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work Location: In person
