Customer engagement coordinator Work, Jobs in Peterlee, Dur (with Salaries)

Customer Engagement Coordinator
believe housing —Bishop Auckland
- £35,194 - £36,547 a year
- Hybrid work
- Annual leave
12d
Operations Coordinator
Newcastle University —Newcastle upon Tyne
- £32,080 - £34,610 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
12d
Admin Coordinator
Curaleaf International —Sunderland
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Life insurance
Quick apply
Hospitality Operations & Guest Experience Coordinator
Leisure Business Services —Low Fell
- £27,000 - £32,000 a year
- Part-time
- Hospitality
- Social media management
- Customer service
Quick apply
Solutions International Commercial Coordinator
Baker Hughes —Newcastle upon Tyne
- Full-time
- Engineering
- Bachelor's degree
- Travel
- Life insurance
14h
Senior Project Manager
Oklahoma Safety Equipment Company, Inc. —North Shields
- PMP
- Engineering
- Project management
Quick apply
Electrical Contracts Manager (Renewables)
Thrift Energy —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- System design
- Analysis skills
- Project management
Quick apply
11d

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Customer Engagement Coordinator

believe housing -
Bishop Auckland

Apply Now

Job details

£35,194 - £36,547 a year
12 days ago

Benefits

Annual leave
Company pension

Qualifications

Driving Licence

Full job description

closing date: Tuesday 14 July 2026 salary: £35,194 - £36,547 per annum pro-rata location: Bishop Auckland, Hybrid, Seaham

We’re on the lookout for a part time Customer Engagement Coordinator to join the believe housing team working three days per week (22.2 hours)

We believe in life without barriers, if you think you’d be great in the role, we want to hear from you. We’re interested in your skills, experience and personal values and we’re committed to being a supportive and inclusive employer.

A flexible approach that works for you

We’re a family‑friendly organisation, and we encourage everyone to ‘work the believe way’; keeping things simple, focusing on what matters and removing unnecessary tasks.

Your working arrangements will be flexible, based on the needs of the role, our customers and your preferences (agreed with your manager). Our offices are in Seaham and Bishop Auckland, and this role will require an on-site presence for part of the week.

About the role

The Customer Engagement Coordinator will work to support the development and delivery of a first-class Engagement service that supports customers to shape and influence service delivery across believe housing. You will take responsibility for supporting the development, implementation and review of a clear, client focussed performance management framework.

You will play a key role in the development of our customer surveying offer ensuring that the customer voice plays a key role in the influence and development of service provision across the organisation.

Your responsibilities will include:

Being responsible for the collection of customer satisfaction feedback and customer led service improvement through a variety of mechanisms including surveying, customer focus groups, pop up engagement, and workshops
liaising with customers to understand their experiences and feelings towards believe housing, using this information to shape service delivery within believe
working with commissioning services to understand how findings have been used and understand how this has actively shaped service level improvements
become the organisation’s satisfaction, monitoring expert by developing, maintaining and managing a series of appropriate of both reactive and transactional questions sets, satisfaction methods and activity
A full UK driving licence is essential.

For more information, please read the full job description.

What’s on offer?

Our people are our greatest strength, and we’re committed to helping you grow, stay curious, and thrive. At believe housing, we’ve created a supportive, inclusive culture where ideas are welcomed and development is encouraged.

Our customers are at the heart of everything we do, and we know that great experiences start with empowered colleagues. That’s why we offer a comprehensive range of benefits designed to support your wellbeing, motivate you, and help you do your best work.

We offer a competitive salary of £35,194 – £36,547 per annum pro-rata and:

up to 33 days annual leave pro rata, plus four volunteering days
a competitive pension scheme
access to our healthcare scheme
flexible working that supports your wellbeing
a positive, inclusive culture where growth and development are genuinely encouraged.

Apply now

If you share our values and believe you can bring something special to this role, then apply now. We’d love to hear from you.

We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, please let us know.

If you wish to find out more about this opportunity contact Kevin Chambers Engagement and Performance Team Leader at [email protected].

Closing date for applications is 11.59pm on Tuesday, 14 July 2026
All applicants must go through our website.
Interview date to be confirmed

Interested?

If you believe that you demonstrate our values and can bring something special to this role, then we are looking forward to hearing from you.

Apply Now

Refine Your Search

customer engagement coordinator jobs in peterlee, dur

Customer Engagement Coordinator

Operations Coordinator

Admin Coordinator

Hospitality Operations & Guest Experience Coordinator

Solutions International Commercial Coordinator

Senior Project Manager

Electrical Contracts Manager (Renewables)

More jobs to discover

I want to receive the latest job alerts for customer engagement coordinator in peterlee, dur

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We’re on the lookout for a part time Customer Engagement Coordinator to join the believe housing team working three days per week (22.2 hours)

About the role

What’s on offer?

Apply now

Interested?

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