Service analyst Work, Jobs in Pilsley, Dby (with Salaries)

Customer Service Analyst
FERRERO —Alfreton
- Continuous improvement
- Communication skills
- Analytics
Applications Analyst
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £39,959 - £48,117 a year
- Full-time
- AI
Data Analyst
University of Sheffield —Sheffield
- £32,080 - £39,906 a year
- Full-time
- Hybrid work
- Analysis skills
- School
- Annual leave
- Employee discount
14d
Customer Service Analyst - 12 Months FTC
FERRERO —Alfreton
- Temporary
- Continuous improvement
- Communication skills
Service Desk Analyst
Sheffield Hallam University —Sheffield
- £28,031 - £31,236 a year
- Full-time
6d
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- SQL
- Mentoring
- Computer skills
- Free parking
- Sick pay
IT Support Analyst
UnionLine —Sheffield
- From £24,479 a year
- Full-time
- Microsoft Outlook
- Maintenance
- Organisational skills
- Free parking
- Sick pay
Quick apply
4d
Trainee Behaviour Analyst (UKSBA membership eligible)
Positive Support Group Ltd —Nottingham
- £26,226 - £30,600 a year
- Full-time
- Hybrid work
- Applied behaviour analysis
- Experience working with children
- Psychology
- Annual leave
- Employee assistance programme
Quick apply
5h
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
12d
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Free parking
- Paid training
Quick apply
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- Mentoring
- Employee assistance programme
Quick apply
Behaviour Analyst
ivolve Care and Support —Chesterfield
- £41,000 - £48,000 a year
- Full-time
- Master's degree
- Leadership
- Communication skills
- Referral programme
Data Engineer - 2 roles
Sheffield Hallam University —Sheffield
- £46,049 - £58,225 a year
- Full-time
- Communication skills
Contracts Analyst
Vaillant Group U.K. Ltd —Belper
- Full-time
- Databases
- Analysis skills
- Contracts
4d
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Finance Analyst
ONYX Insight —Nottingham
- Full-time
- CRM software
- Analysis skills
- Accounting
Quick apply
Lead Debt Recovery Performance Analyst
Equifax —Nottingham
- Full-time
- Google Suite
- Databases
- Maths
- Sick pay
Reward Analyst
Alexander Mann Solutions (AMS) —Derby
- Full-time
4d
Looker Developer / BI Analyst
Tes Global —Sheffield
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- School
- Annual leave
- Employee assistance programme
Quick apply
Procurement Data Analyst
Alexander Mann Solutions (AMS) —Derby
- Full-time
- Databases
- Maths

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Customer Service Analyst

FERRERO -
Alfreton

Apply Now

Job details

Permanent

Qualifications

Stakeholder collaboration
Stakeholder liaison
Logistics
Internal department liaison
Continuous improvement
Partnership building
Supply chain and logistics experience
Relationship management
Customer support
Customer interaction
Demand planning integration
Multidisciplinary collaboration
Communication skills
Supply chain customer service
Analytics

Full job description

End to End Supply Chain

Job ID:

76318

Alfreton, DBY, GB (Hybrid)

Permanent

About the Role:

As a Customer Service Analyst, you'll be at the heart of our customer operations, driving seamless service for a key portfolio of clients. In this role, you’ll be the vital link between our customers, sales teams, supply chain, and logistics partners, ensuring that every order is managed with precision from start to finish. You’ll have the chance to build strong partnerships with customers, influence product delivery schedules, and collaborate with teams to keep everything on track.
If you’re someone who excels at solving problems, improving processes, and making a real impact on customer satisfaction, this role is for you!

Main Responsibilities:

You'll play a crucial role in ensuring seamless customer order processing, striving to meet service level targets by proactively managing orders against forecasts. Balancing customer volumes, handling seasonal commitments, and communicating any variations to customer demands will be key parts of your responsibilities. Keeping comprehensive customer records ensures that the team can provide uninterrupted support even in your absence.

You will develop solid relationships with our 3rd Party Logistics providers to guarantee that orders are fulfilled according to customer expectations. This includes tracking deliveries, resolving issues with returned products, and coordinating closely with finance when necessary to ensure everything runs smoothly.

Working alongside commercial teams, you’ll closely monitor customer forecasts, tracking product intake and seasonal changes. Your keen eye will flag any discrepancies or over-consumption, helping to balance demand and ensure that customer needs are met efficiently, maximising sales while minimising excess stock.

Building and nurturing strong partnerships with customer contacts will be central to your role, creating trust and collaborative ways of working. You’ll also support the broader Customer Operations Team in developing innovative approaches and step in to help your teammates whenever needed to maintain high service levels.

You’ll be instrumental in driving continuous improvement within our operations, working with the team to optimise processes that lead to service and cost enhancements. Your focus on performance metrics like order fill rates and shelf availability will help us deliver the freshest products to our customers while ensuring that our internal targets are consistently met.

Collaboration will be key as you build strong ties across our Supply Chain team and maintain effective communication with all stakeholders. By aligning with Demand, Distribution, Supply Planning, and our logistics partners, you’ll ensure that customer requirements are clearly understood and fulfilled to the highest standards.

About You:

To excel in this role, you'll need strong customer service skills, solid organisational abilities, and professional communication and interpersonal expertise. Effective problem-solving skills are key, particularly when managing tasks under pressure.

We’re looking for detail-oriented, results-driven individuals with a customer-centric mindset. The ability to work independently and stay effective under tight deadlines is crucial. Strong numeracy skills and an analytical approach are also highly valued.

Experience in customer supply chain operations, especially within FMCG networks, will be a significant advantage, helping you better understand and meet customer needs.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.

Our Application Process

We’re constantly looking for talented individuals who are ready to be part of our dynamic and growing organization. Ferrero is a company with a global presence and family values. Join us!

1. Apply

Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests

2. Assess

Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job

3. Interview

If the first interview goes well, you’ll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization

Apply Now

Refine Your Search

service analyst jobs in pilsley, dby

Customer Service Analyst

Applications Analyst

Data Analyst

Customer Service Analyst - 12 Months FTC

Service Desk Analyst

2nd Line Support Analyst

IT Support Analyst

Trainee Behaviour Analyst (UKSBA membership eligible)

Support Analyst

Holiday Cover Support Analyst (Flexible Hours)

Application Support Analyst (Nights)

Behaviour Analyst

Data Engineer - 2 roles

Contracts Analyst

Desktop Support Analyst

Finance Analyst

Lead Debt Recovery Performance Analyst

Reward Analyst

Looker Developer / BI Analyst

Procurement Data Analyst

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