It service improvement manager Work, Jobs in Pontarddulais, Swa (with Salaries)

IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
- Referral programme
Head of Operations & Development
Walsingham Support —Waunarlwydd
- £55,000 a year
- Full-time
- Remote
Quick apply
12d
Technical Shift Manager
Dunbia —Cross Hands
- Full-time
- Management
- Microsoft Office
- Analysis skills
14d
Internal Sales Advisor
Victorian Sliders —Ammanford
- £27,694 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- In-person
- Free parking
- Employee assistance programme
Quick apply
IT Technician
Dunbia —Cross Hands
- Full-time
- Computer literacy
- Engineering
- Analysis skills
6d
Business Analyst
CGI —Bridgend
- Full-time
- Data analysis skills
- Software development
- Agile
Quick apply
Data Analyst
Caredig —Swansea
- £38,700 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- No degree
- Paid training
- Annual leave
8d
Rail Assurance Manager
Ground Control —Aberdare
- Full-time
- Remote
- Driving
- IT
- Communication skills
- Annual leave
- Life insurance
Quick apply
Installation Manager
Sigma 3 Kitchens —Swansea
- £34,500 a year
- Full-time
- CAD
- Administrative experience
- Organisational skills
- Life insurance
- Sick pay
Quick apply
2d
Senior Programme and Strategic Operations Manager
SANS Institute —Swansea
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Quick apply
12d
Quality Lead Wet Petfood
United Petfood Group —Llangadog
- Communication skills
Quick apply
Product Owner
Scrumconnect Consulting —Swansea
- £65,000 a year
- Full-time
- Hybrid work
- AWS
- Product management
- APIs
- Annual leave
Quantity Surveyor
TW Group (South Wales) LTD —Swansea
- £45,000 - £55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Free parking
Quick apply
2d
Corporate Services Manager (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- £55,560 - £58,107 a year
- Full-time
- Employee assistance programme
7d
Directorate Manager (Integrated Community Services)
Cwm Taf Morgannwg University Health Board —Bridgend
- £80,698 - £92,984 a year
- Full-time
5d
Area Manager
Amazon UK Services Ltd. —Swansea
- Weekend availability
- Bachelor's degree
- Business
- Leadership
- Flexible schedule
Public Realm Network Manager
Carmarthenshire County Council —Carmarthen
- £28.79 - £31.59 an hour
- Full-time
- Leadership
- Annual leave
- Employee discount
Military & Veterans Area Manager
Amazon UK Services Ltd. —Swansea
- Weekend availability
- Military
- Bachelor's degree
- Driving
- Flexible schedule
Development Programme - Junior Business Analyst
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Free parking
- Annual leave
9d
Branch Manager
Huws Gray Group —Swansea
- Leadership
- Communication skills
- Annual leave
- Employee discount
8d

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IT Service Improvement Manager

ivolve Care and Support -
Swansea

Apply Now

Job details

Full-time

Benefits

Referral programme

Qualifications

Analysis skills
Continuous improvement
ITIL
IT
Problem management
Leadership
Communication skills

Full job description

Job Title: IT Service Improvement Manager

Location: Swansea, (Hybrid. 3 days a week in-office)

Working Pattern: 37.5 hours per week

Salary: Competitive

Who We Are

We’re one of the largest adult social care providers in the UK today – and we plan to keep growing and benefiting more lives. Our support is dynamic, person-centred and fulfilling, so people can enjoy a flourishing life. We deliver care and support with energy, passion and positivity.

We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024, 2025 & 2026'.

Problem Management & Service Stability

Own, develop and embed the end-to-end problem management lifecycle, ensuring our Helpdesk and colleagues are kept updated with progress and workarounds
Proactively identify incidents trends which impact service
Work with our Helpdesk, Change Team, and third-party vendors to implement permanent fixes
Ensure effective identification, investigation and resolution of root causes for major and recurring problems and incidents
Facilitate post-incident reviews and ensure actions are followed through to prevent reoccurrence
Maintain a knowledge base for known errors, ensuring appropriate documentation and knowledge articles are created and maintained
Own and maintain the IT asset lifecycle (hardware & software), working with suppliers and internal teams on procurement and stock control
Define and enforce asset management policies and standards - ensuring accurate tracking of assets from procurement to disposal
Proactively monitor asset usage and utilisation, identifying unused devices, inactive lines, or redundant assets
Identify opportunities to optimise costs, reduce waste, and improve supplier utilisation

Continuous Improvement

Own and drive the IT Continuous Service Improvement Plan (CSIP)
Identify opportunities to reduce repeat demand and improve efficiency
Prioritise and deliver initiatives that improve service performance and user experience
Track and report on improvement outcomes and benefits realised

Service Performance & Insight

Report on problem trends, root causes, and improvement outcomes
Analyse service desk metrics to identify opportunities for improvement
Produce regular reporting on recurring incidents, problem resolution progress and service improvement initiatives
Recommend and implement preventative measures
Collaborate with the Helpdesk Manager and Team Leader to improve processes and SLA performance

Governance & Oversight

Provide dotted-line oversight of 1st, 2nd and 3rd line teams in relation to service quality
Ensure consistent adherence to service management processes
Act as a point of escalation for service-related issues and challenges
Deputise for the Helpdesk Manager as required

Essential for role:

Minimum of 3 years of experience in IT service leadership
Experience in Problem Management and Continuous Improvement
Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
Strong understanding of ITIL practices within service management
Strong analytical and troubleshooting skills, with the ability to translate insight into action
Ability to interpret and present service data
Strong communication and stakeholder engagement and influencing skills

Our Support

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay. Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

In addition, we also offer the following:

Industry-leading recognition
Social, financial and emotional wellbeing
Training and development to reach your potential

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the role for you!

INDF

Apply Now

Refine Your Search

it service improvement manager jobs in pontarddulais, swa

IT Service Improvement Manager

Head of Operations & Development

Technical Shift Manager

Internal Sales Advisor

IT Technician

Business Analyst

Data Analyst

Rail Assurance Manager

Installation Manager

Senior Programme and Strategic Operations Manager

Quality Lead Wet Petfood

Product Owner

Quantity Surveyor

Corporate Services Manager (SWTRA)

Directorate Manager (Integrated Community Services)

Area Manager

Public Realm Network Manager

Military & Veterans Area Manager

Development Programme - Junior Business Analyst

Branch Manager

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