Of cloud Work, Jobs in Poringland, Nfk (with Salaries)

IT Service Desk Lead
Cotswold Company —Norwich
- Up to £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
3d
DevOps Engineer
Glassbox Ltd. —Norwich
- Remote
- DevOps
- Scripting
- Communication skills
Quick apply
Technician (ICT)
Inspiration Trust —Norwich
- £25,583 - £25,989 a year
- Full-time
- Travel
- Communication skills
- School
- Free parking
- Annual leave
16h
IT Support Technician
Howes Percival —Norwich
- Maintenance
- Travel
- Communication skills
- Employee discount
18h
Database Developer
Verisk —Norwich
- Full-time
- APIs
- Financial services
- AI
- Annual leave
- Life insurance
Software Engineer IC3
Epos Now —Norwich
- £28,000 - £35,000 a year
- Full-time
- Databases
- APIs
Head of Cloud
Epos Now —Norwich
- £70,000 - £80,000 a year
- Full-time
- DevOps
- AWS
- Team management
Bookkeeper - Part Time
Logical Bookkeeping Services Ltd —Norwich
- £21,157.50 - £25,350.00 a year
- Part-time
- Hybrid work
- Microsoft Excel
- QuickBooks
- Organisational skills
- Annual leave
- Flexible schedule
Quick apply
10d
Staff Engineer
Epos Now —Norwich
- £62,000 - £72,000 a year
- Full-time
- Mentoring
- Communication skills
Software Engineer IC4
Epos Now —Norwich
- £35,000 - £46,000 a year
- Full-time
- Databases
- Software development
Customer Retention Agent- US Hours
Epos Now —Norwich
- £26,436 a year
- Weekend availability
- CRM software
- Employee discount
- Referral programme
11d
Software Engineer IC4 Embedded
Epos Now —Norwich
- £35,000 - £45,000 a year
- Full-time
- APIs
Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Senior Software Engineer IC5
Epos Now —Norwich
- £48,000 - £60,000 a year
- Full-time
- System design
- Mentoring
Debt Recovery Assistant
Epos Now —Norwich
- £26,436 a year
- Full-time
- Salesforce
- In-person
- Communication skills
Accounts Assistant
Larking Gowen —Diss
- From £25,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Healthcare Assistant
PrimaryCareCareers —Long Stratton
- £14 an hour
- 8 hour shift
- GP surgery experience
- Communication skills
Platform Engineer IC4
Epos Now —Norwich
- £32,000 - £40,000 a year
- Full-time
- AWS
- Mentoring
- In-person
Debt Recovery Assistant- US hours
Epos Now —Norwich
- £26,436 a year
- Weekend availability
- Salesforce
- In-person
- Communication skills
5d
Inside Sales Consultant - US Team
Epos Now —Norwich
- £26,000 - £31,000 a year
- Weekend availability
- Customer service
- Phone etiquette
- Communication skills
- Paid training

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IT Service Desk Lead

Cotswold Company -
Norwich

Apply Now

Job details

Full-time
Up to £35,000 a year
3 days ago

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
Customer service
IT team management
Incident queue management
Ticket management
Microsoft Exchange
Virtualisation
CompTIA Network+
Mobile device management
SharePoint
Management reporting
CompTIA A+
Intune

Full job description

Job reference

TCC000940

Date posted

05/08/2026

Application closing date

28/08/2026

Location

Hybrid / Norwich Office

Salary

Salary up to £35,000 per annum

Package

Competitive

Contractual hours

Basis

Full time

Job category/type

Blank

IT Service Desk Lead

Job description

At The Cotswold Company, we make furniture built to be kept — backed by our 15-year guarantee. Behind every order, showroom and warehouse, our IT team quietly keeps things running so everyone else can focus on the customer.

We're looking for an IT Service Desk Lead to take ownership of that experience day to day. It's a hands-on role: you'll lead and coach a small service desk team while personally delivering the end-user computing work that keeps our people equipped — Intune, Autopilot, and everything in between.

What you'll be doing

Bring an ITIL-aligned approach to incident, request, problem and change management
Own and improve service desk workflows, ticket categorisation and documentation, automating where you can
Act as the first escalation point for the desk, mentoring the team and leading stand-ups and handovers
Take full ownership of device provisioning and lifecycle via Intune and Windows Autopilot
Manage the wider EUC estate: endpoint configuration, compliance policies and MDM administration
Support new site installs across our warehouses, outlets and showrooms, with some travel to sites as needed
Oversee IT asset management — recording, tracking and disposal — in line with good cyber security practice
Share reporting, KPIs and metrics with the Head of IT Infrastructure to keep performance visible
Take part in our IT on-call rota for out-of-hours support

What you'll bring

Essential

Desirable

2 years' experience in a support desk function

ITIL v4 or v5 certification

Windows 11 troubleshooting and deployment experience

Microsoft 365 management experience (onboarding, offboarding, Exchange, Teams, licensing)

Experience with Microsoft Cloud, Autopilot, Intune or similar MDM tools

CompTIA Network+

IT asset management experience

SharePoint experience

Excellent customer service skills

Virtualisation knowledge

CompTIA A+ (or equivalent)

Backup and anti-virus management

A full UK driving licence (for travel and hire car purposes)

Retail IT deployment experience

Broader MDM/deployment know-how (MDT, JAMF, Knox, Apple DEP)

You'll fit right in if you're

Positive, approachable and calm under pressure
A natural at working with kindness and understanding of others' needs
Customer-focused, methodical and analytical in how you solve problems
Keen to keep learning — and to pick up new certifications along the way

A bit about us

The Cotswold Company is a premium furniture and homeware retailer, B-Corp certified and proud of it. We're growing our showroom presence across the UK alongside a well-loved online business, and everything we make is built to last — which is exactly the standard we hold our IT service to as well.

Apply Now

Refine Your Search

of cloud jobs in poringland, nfk

IT Service Desk Lead

DevOps Engineer

Technician (ICT)

IT Support Technician

Database Developer

Software Engineer IC3

Head of Cloud

Bookkeeper - Part Time

Staff Engineer

Software Engineer IC4

Customer Retention Agent- US Hours

Software Engineer IC4 Embedded

Customer support Consultant

Senior Software Engineer IC5

Debt Recovery Assistant

Accounts Assistant

Healthcare Assistant

Platform Engineer IC4

Debt Recovery Assistant- US hours

Inside Sales Consultant - US Team

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