It desktop support Work, Jobs in Preston, Lan (with Salaries)

IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Travel
- Conflict management
IT Assistant
Elite Chambers —Prestwich
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Google Suite
- Customer service
- Free parking
Quick apply
IT Support Technician
National Care Group —Accrington
- Up to £36,000 a year
- Hybrid work
- Customer service
- Travel
- In-person
- Paid training
- Referral programme
Quick apply
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Maintenance
- Bachelor's degree
- Flexible schedule
IT Apprentice
Presspart —Blackburn
- Full-time
- Windows
- Continuous improvement
- Computer networking
- Free parking
- Profit sharing
Quick apply
14d
IT Support Technician
Blackburn Rovers Football Club —Blackburn
- £27,000 - £29,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
2d
Technical Support Engineer
Telana —Preston
- Travel
- SharePoint
- Communication skills
- Employee assistance programme
IT Support Officer - Medical School
University of Greater Manchester —Bolton
- £29,588 - £34,610 a year
- Full-time
- School
8d
IT Service Manager (Workplace)
BAE Systems —Preston
- £60,000 a year
- Hybrid work
- Continuous improvement
- Agile
6d
IT Technician
Alkegen —Rainford
- Full-time
- Hybrid work
- No degree
- Travel
3d
FTC IT Technician
NRG Riverside —Wigan
- £33,475 a year
- Monday to Friday
- Databases
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
Technical Support Analyst - Fixed Term
Allied Bakeries —Liverpool
- Up to £28,000 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
2d

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IT Support Analyst
Birchall Blackburn Law —Preston
Respond to and log calls, escalating calls as required with key support vendors. Full UK drivers licence is desirable due to regular travel required to our…
IT Support Technician
National Care Group —Accrington
Full UK driving licence and willingness to travel to our services across the UK to provide in person IT support. ITIL certification is desirable but optional.
Up to £36,000 a year
Quick apply

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IT Support Analyst

Birchall Blackburn Law -
Preston

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Driving Licence
Management
PCI
Avaya
Incident queue management
IT service management
Ticket management
Microsoft Exchange
Service restoration
Computer hardware
Remote access software
Conflict management
Ticket management systems
Technical support incident logging
Relationship management
MPLS
SAN
VMWare
IT incident logging
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills

Full job description

Job Purpose

Based from our Manchester or Preston office, but with extensive travel across our other offices, you will provide 1st and 2nd line technical support to end users on various technical issues and problems relating to hardware, software and peripherals whilst being responsible for documenting and resolving incidents and service request tickets in a timely manner according to defined SLAs.

Key Responsibilities

Technical Support

1st and 2nd line support for all users across the business.
Managing incident and service request tickets in the IT Service Management tool, categorising and prioritising requests as they are logged.
Dealing with hardware and software enquiries; working together with a small team to deliver a professional high quality service level to end users.
In depth fault diagnosis and resolution for hardware devices and applications across the firm’s estate of HP and Dell Servers, HP Thin Clients, HP Laptops, Avaya IP Telephones and Canon MFD’s.
The support and management of Microsoft Active Directory, Exchange Server 2010, SQL Server and Remote Desktop Services within a VMWare environment.
First line support for the firms MatterSphere DMS & Indigo finance systems
Respond to and log calls, escalating calls as required with key support vendors
Manage and set up new hardware following IT policies and procedures

Person Specification

Excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members or 3rd party vendors.
1 to 2 years’ experience of working in a similar role covering the technologies listed in the technical specification. Preferably with exposure to an ITIL based Service Desk.
Experience working within a legal environment using the MatterSphere DMS would be advantageous.
Excellent written and verbal communication skills.
Strong interpersonal skills and relationship management.
Well organised and able to prioritise own workload, working independently as well as in a team.
Proven IT technical experience, specifically the use of Microsoft Office and Windows desktop and server Operating Systems.
Must be willing to travel to our sites across the North West.
Responsible for identifying and assisting in the resolution of issues or queries escalated from staff within agreed timescales
Throughout the (to be defined) IT escalation process, maintain regular communication with Team Leader in order to manage customer expectations
Responsible for escalating unresolved problems within the agreed timescales to the external IT support Centre
Managing crisis situations, which may involve complex IT issues

Process Development

Carry out analysis into causes of technical issues and produce permanent solutions with the appropriate teams
Keeping up to date with the latest technologies

Essential Technical Experience

You must be able to demonstrate knowledge working within environments that utilise the following systems and processes:

Multiple sites connected via MPLS
Windows technology based (Exchange and SQL)
Virtualisation (VMWare)
Storage Area Network (HP)
MatterSphere Business Application
Indigo
Stringent data protection requirements
PCI requirements

Knowledge & Experience

Good inter-personal skills, able to deal with all levels within an organisation and relieve potential conflicts.
Excellent people management skills and understands dynamics of working within a team
Strong attention to detail
Self-motivated, results-oriented with a positive outlook
Remains calm under pressure and easily adapts to change
Enthusiastic and committed
Approachable, well presented and professional
Proficient written and oral communication skills.
The ability to organize, priorities and manage your time
Be willing to roll their sleeves up when required
Full UK drivers licence is desirable due to regular travel required to our offices around the North West

In return, we can offer you a competitive salary and benefits package.

Hours: 37.5 hours per week (full time)

Salary: Competitive
Closing Date: 5 August 2026

Applications to: Please apply for this role by sending your CV and covering letter to [email protected] quoting job reference 2IT

Please note, this vacancy may be closed at any time if sufficient applications have been received.
No agencies

Apply Now

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