It support technician Work, Jobs in Prudhoe, Nbl (with Salaries)

1st Line Support Engineer
IT Professional Services Ltd. —Chester-le-Street
- £24,420 - £28,000 a year
- Full-time
- Windows
- Computer networking
- In-person
- Free parking
- Sick pay
Quick apply
6d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
11d
IT Support Assistant
Reeves Independent —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Computer networking
- IT
Quick apply
14h
Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Senior IT Support Technician
David Gray Solicitors LLP —Newcastle upon Tyne
- £32,000 a year
- Full-time
- Driving
- Travel
- SharePoint
Quick apply
Customer Services Software Engineer
OpenWorks Engineering —Prudhoe
- From £35,000 a year
- Full-time
- Computer Science
- Engineering
- C++
Quick apply
IT Technician
Connect Multi-Academy Trust —Wingate
- £26,403 - £28,598 a year
- Full-time
- Organisational skills
- IT
- School
- Free parking
- Annual leave
Quick apply
13d
IT Support Technician - INTERNAL ONLY
Percy Hedley Foundation —Newcastle upon Tyne
- IT
- Annual leave
- Employee assistance programme
8h
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
9d
IT Technician Service Desk
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- Windows
- Administrative experience
- Driving
2d
Technical Service Analyst
Care Quality Commission —Newcastle upon Tyne
- £30,373 a year
- Full-time
- Annual leave
2h
Systems Administrator
NRG —Newcastle upon Tyne
- Computer networking
- SharePoint
- IT
14d
IT Technician
END —Washington
- Full-time
- Computer networking
- SharePoint
- IT
- Employee assistance programme
- Employee discount
Quick apply
Technical Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- SQL
- APIs
Quick apply
Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
- Customer service
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Digital Support Apprentice
Pink Boutique —Newcastle upon Tyne
- £17,550 a year
- Full-time
- Warehouse experience
- IT
- In-person
- Free parking
- Store discount
Quick apply
Service Desk Analyst
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
8d
Sage Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- SQL
- APIs
Quick apply

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1st Line Support Engineer

IT Professional Services Ltd. -
Chester-le-Street

Quick apply

Job details

Full-time
£24,420 - £28,000 a year
6 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Sick pay
On-site parking

Qualifications

Operating systems
Windows
Computer networking
Mac OS
Communication skills
CompTIA A+

Full job description

Overview

We are seeking a dedicated and proactive 1st Line Support Engineer to join our dynamic IT support team. The successful candidate will be responsible for providing frontline technical assistance to users, resolving a wide range of hardware and software issues promptly and professionally. This role offers an excellent opportunity to develop your technical skills within a supportive environment, contributing to the smooth operation of our organisation’s IT infrastructure. The position is paid and suitable for individuals eager to grow their career in IT support.

Duties

Respond promptly to incoming support requests via phone, email, or ticketing system, ensuring timely resolution of user issues.
Troubleshoot and resolve common hardware, software, and network problems for end-users across various departments.
Provide guidance and support on the use of organisational applications and systems, including operating systems, productivity tools, and specialised software.
Escalate complex issues to higher-level support teams or external vendors when necessary, ensuring clear communication and documentation throughout the process.
Maintain accurate records of support tickets, actions taken, and resolutions provided in the support management system.
Assist with setting up new user accounts, hardware devices, and peripherals as required.
Contribute to the creation and maintenance of user guides and FAQs to improve self-service support options.
Participate in ongoing training sessions to stay updated with emerging technologies and organisational policies.

Experience

Previous experience in a similar 1st Line Support or helpdesk role is desirable but not essential; training will be provided for suitable candidates eager to learn.
Familiarity with common operating systems (Windows, macOS) and basic networking concepts is advantageous.
Strong problem-solving skills with an organised approach to managing multiple support requests simultaneously.
Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
A proactive attitude with a keen interest in developing a career within IT support environments.
Relevant certifications such as CompTIA A+ or Microsoft Certified Fundamentals are beneficial but not mandatory.

This role is ideal for motivated individuals seeking an entry-level position in IT support that offers professional development opportunities within a collaborative team environment.

Pay: £24,420.00-£28,000.00 per year

Benefits:

Casual dress
Cycle to work scheme
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Chester-le-Street DH2 1AQ: reliably commute or plan to relocate before starting work (preferred)

Experience:

Operations Desk: 3 years (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

Refine Your Search

it support technician jobs in prudhoe, nbl

1st Line Support Engineer

IT Support Specialist

IT Support Assistant

Technical Support Specialist

Senior IT Support Technician

Customer Services Software Engineer

IT Technician

IT Support Technician - INTERNAL ONLY

2nd Line Support Technician

IT Technician Service Desk

Technical Service Analyst

Systems Administrator

IT Technician

Technical Support Engineer

Customer Support Expert (Technical Support)

Service Desk Consultant - 2nd Line (Infrastructure)

End User IT Apprentice

Digital Support Apprentice

Service Desk Analyst

Sage Support Engineer

I want to receive the latest job alerts for it support technician in prudhoe, nbl

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