Customer success consultant Work, Jobs in Pulloxhill, Bdf (with Salaries)

Customer Success Consultant
Guestia —Cranfield
- £35,000 a year
- Full-time
- Hybrid work
- Customer service
- SQL
- Analysis skills
- Work from home
- Flexible schedule
Quick apply
4d
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
Associate Business Consultant - Accelerator / Cross-Train
Columbus United Kingdom —Milton Keynes
- £29,000 a year
- Hybrid work
- Microsoft Excel
- Communication skills
Quick apply
6d
Data Integration Developer
Kinetic Software —Milton Keynes
- £50,000 - £55,000 a year
- Hybrid work
- SQL
- APIs
- Employee assistance programme
- Employee discount
Solutions Consultant
apexanalytix —Milton Keynes
- Full-time
- Remote
- Up to 50% travel
- Engineering
- Master's degree
Quick apply
Experienced Travel Agent
Sunlounger Travel Group Ltd —Milton Keynes
- From £24,785 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
Quick apply
10d
Business Development Executive - (Part-Time) - Remote
Excelerate360 —Hitchin
- £16,000 a year
- Full-time
- Remote
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Senior ServiceNow Consultant
Technosys Limited —Chesham
- Management
- Sales
- IT
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Wellingborough
- £3,800 a month
- Full-time
- Sales
Quick apply
OEM Solutions Consultant - Implementation
Routeco —Milton Keynes
- Full-time
- Sales
- Annual leave
- Employee discount
Quick apply
Facilities Project Manager
MBDA —Stevenage
- £60,000 a year
- Overtime
- Hybrid work
- Management
- Business development
- Project management
- Free parking
10d
Client Engagement Manager - C&M - Manufacturing Innovation - UK
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Sales
- Business development
- Bachelor's degree
- Annual leave
Quick apply
Health and Wellness Sales Advisor
Boots —Berkhamsted
- £15.59 an hour
- Part-time
- Sales
- Customer service
- No experience needed
- Employee assistance programme
- Employee discount
10d
Client Development Director
BCD Travel —Milton Keynes
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Sick pay
9d
Funding Management Specialist
MiniMed —Watford
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
10d
Assistant Store Manager - Stevenage
Oak Furnitureland —Stevenage
- £52,000 - £55,000 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Junior Commercial Advisor
Verisure Services (UK) Limited —Wellingborough
- £3,800 a month
- Full-time
Quick apply
Sales Advisor
Tapi —Watford
- Full-time
- Employee assistance programme
- Employee discount
HR & Administration Support Officer
The Heavenly Bake Company Ltd —Wellingborough
- £32,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee assistance programme
Quick apply
9d
Assistant Project Director - Earthwork and Utilities
NBCUniversal —Bedford
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel

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Customer Success Consultant

Guestia
Cranfield

Quick apply

Job details

Full-time
£35,000 a year
4 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Private medical insurance
Flexible schedule
On-site parking

Qualifications

Customer service
SQL
Analysis skills
Ticket management systems
Organisational skills
Application support
SaaS
Communication skills
Help desk

Full job description

About Guestia

Guestia is a fast-growing SaaS company delivering event, guest, and ticket management solutions to some of the world's leading sports marketing agencies, brands, rights holders and event organisers. Our platform powers hospitality programmes, sponsorship activations and VIP experiences at some of the world's most prestigious sporting and entertainment events.

At Guestia, we're passionate about helping our customers deliver exceptional experiences. We combine innovative technology with outstanding customer service, building long-term partnerships that help our customers achieve success.

As we continue to grow, we're looking for a Customer Success Consultant to join our expanding Customer Success & Support team. This is an exciting opportunity for someone who enjoys solving problems, building relationships and helping customers get the very best from technology.

The Role

As a Customer Success Consultant, you'll be responsible for delivering an exceptional customer experience throughout the customer journey. You'll combine technical application support capability with proactive customer success, helping customers onboard successfully, resolve issues efficiently, maximise adoption of our platform and achieve their business objectives.

You’ll be responsible for delivering, implementing, configuring, and supporting software solutions that meet customer business requirements. Working closely with customers, business stakeholders, project managers, and technical teams, you’ll analyse business processes, translate requirements into system configurations, and ensure successful deployment and adoption of software solutions.

The role combines technical expertise, business process understanding, and customer-facing consulting skills to deliver high-quality implementations that drive customer value and operational efficiency.

What You'll Be Doing

Customer Success & Technical Consultancy

· Build strong, long-lasting relationships with customers and become a trusted point of contact.

· Deliver an exceptional customer experience across every interaction.

· Support customer onboarding and implementation projects, engaging with customers to understand their business processes, operational challenges, and strategic objectives.

· Facilitate workshops, discovery sessions, and process-mapping activities. Analyse and document business requirements, functional specifications, and solution designs.

· Deliver customer training sessions, webinars and product demonstrations.

· Help customers maximise the value they receive from the Guestia platform.

· Proactively engage with customers to encourage product adoption and identify opportunities for improvement.

· Gather customer feedback and champion the voice of the customer within Guestia.

· Advise customers on best practices and software capabilities

Application Support

· Manage customer enquiries via email, telephone and Microsoft Teams.

· Investigate, troubleshoot and resolve application and technical issues.

· Own support tickets from initial investigation through to successful resolution.

· Work closely with our Development team to escalate and resolve complex issues.

· Create and maintain customer-facing knowledge base articles and documentation.

· Maintain accurate customer records and support activity within our systems.

Collaboration & Project Delivery

· Work closely with colleagues across Customer Success, Product and Development.

· Support customer implementations, software releases and project activities.

· Travel occasionally to customer sites and live events within the UK and internationally when required.

· Provide support outside normal business hours when required for customer projects, software implementations, live events or critical customer incidents.

· Contribute to continuous improvement initiatives across the Customer Success function.

About You

We're looking for someone who enjoys working with people just as much as technology.

You'll be naturally curious, enjoy solving problems and take pride in delivering outstanding customer experiences.

You'll ideally have:

· Experience in a Customer Success, Application Support or Software Support role.

· Experience working within a SaaS environment.

· Excellent customer service and relationship-building skills.

· Strong analytical and troubleshooting abilities.

· Excellent written and verbal communication skills.

· The ability to explain technical concepts in a clear and simple way.

· Strong organisational skills with the ability to prioritise multiple tasks.

· A proactive, positive and customer-first attitude.

· Experience using helpdesk or ticket management software.

· Knowledge of SQL, databases or web applications would be advantageous.

· A valid passport and willingness to travel internationally on occasion.

Why Join Guestia?

You'll be joining a friendly, ambitious team working with some of the biggest names in sport and live events. We offer a collaborative environment where you'll have the opportunity to develop your technical knowledge, build lasting customer relationships and play a key role in shaping our customers' success.

Benefits

· Salary up to £35,000, depending on experience

· Flexible working hours (between 8:00am and 6:00pm)

· Hybrid working (minimum three days per week in our Cranfield office)

· Private Healthcare

· Company Car Scheme

· Company Pension

· Performance Bonus Scheme

· Socials and team events

· Company days out

· Ongoing training and professional development

If you're passionate about technology, enjoy working with customers and want to be part of an exciting and growing SaaS business, we'd love to hear from you.

Pay: £35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Private medical insurance
Work from home

Work Location: Hybrid remote in Cranfield

Quick apply

Refine Your Search

customer success consultant jobs in pulloxhill, bdf

Customer Success Consultant

Application Support Analyst

Associate Business Consultant - Accelerator / Cross-Train

Data Integration Developer

Solutions Consultant

Experienced Travel Agent

Business Development Executive - (Part-Time) - Remote

Senior ServiceNow Consultant

JUNIOR SALES ADVISOR

OEM Solutions Consultant - Implementation

Facilities Project Manager

Client Engagement Manager - C&M - Manufacturing Innovation - UK

Health and Wellness Sales Advisor

Client Development Director

Funding Management Specialist

Assistant Store Manager - Stevenage

Junior Commercial Advisor

Sales Advisor

HR & Administration Support Officer

Assistant Project Director - Earthwork and Utilities

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