Second line technical support Work, Jobs in Pulloxhill, Bdf (with Salaries)

Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Phone etiquette
Quick apply
13d
Senior Endpoint Engineer
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Mentoring
- Annual leave
- Employee discount
7d
Senior Remote Support Engineer
RVM Systems —Watford
- £35,000 - £60,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Scripting
Quick apply
9d
IT Technician
GreatFind Recruitment —Watford
- £24,420 - £29,000 a year
- Full-time
- In-person
- Communication skills
- School
- Free parking
Quick apply
2d
Supervisor, Customer Service
Blackhawk Network —Hemel Hempstead
- Weekend availability
- Hybrid work
- Customer service
- Human resources
- Annual leave
- Employee assistance programme
9d
Production Technician
SMC Corporation (UK) Ltd —Milton Keynes
- Monday to Friday
- Employee discount
Quick apply
Senior Buyer
Safran —Pitstone
- Full-time
- Microsoft Excel
- Continuous improvement
- Employee assistance programme
Broadcast Support Engineer
SIS —Milton Keynes
- CAD
- Engineering
- Windows
- Employee discount
Quick apply
Business Development Manager - Kiwa Fire Safety Compliance
Kiwa —Aylesbury
- £49,978 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
3d
Additive Manufacturing Technician (PU)
Red Bull Technology Group —Milton Keynes
- Full-time
- Assembly
1d
Business Development Manager - Kiwa Product Compliance
Kiwa —Aylesbury
- £49,978 a year
- Full-time
- Hybrid work
- Presentation skills
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
3d
Business Development Manager - Kiwa IFC Certification
Kiwa —Aylesbury
- £49,978 a year
- Full-time
- Sales
- Contracts
- Annual leave
- Employee assistance programme
3d
Bathroom Fitting Plumber
Lime Heating LTD —Milton Keynes
- £38,000 - £42,000 a year
- Full-time
- Plumbing
- Organisational skills
- Communication skills
Quick apply
NPI Purchasing Lead - Engineering
Safran —Pitstone
- Full-time
- Mechanical knowledge
- Negotiation
- Employee assistance programme
Principal Mechanical Engineer
Safran —Pitstone
- Full-time
- Engineering
- English
- Assembly
- Employee assistance programme
Principal Systems Engineer
ALSTOM —Hatfield
- £80,000 a year
- Full-time
- Sales
- Engineering
- Master's degree
10d

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Second Line Technical Support Analyst
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Second Line Technical Support Analyst

Kinetic Software -
Milton Keynes

Apply Now

Job details

£32,000 - £39,000 a month

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Jira
Azure
Relational databases
Microsoft SQL Server
Technical support
SQL
Zendesk
ITIL
Application support
Root cause analysis
Communication skills

Full job description

About Kinetic

At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.

With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.

But we’re more than just software. We’re a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.

Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.

The Role

We are seeking a Technical Support Analyst to deliver high-quality 2nd line application and technical support for our cloud-based SaaS platforms. This role focuses exclusively on technical and application support, combining strong problem-solving skills, customer engagement, and deep technical investigation.

What You'll Be Doing

You will act as a trusted technical escalation point, owning customer issues end-to-end, working closely with 1st line support, development, and infrastructure teams to diagnose, resolve, and prevent complex issues. This role does not include system integration design or delivery responsibilities.

Technical & Application Support

Provide 2nd line application and technical support for Kinetic’s enterprise software platforms servicing both Student Housing and Conference & Events.
Investigate, diagnose, and resolve complex incidents related to data, configuration, performance, and platform behaviour.
Use SQL and relational database expertise to analyse data issues, identify root causes, and support fixes.
Troubleshoot issues across Microsoft SQL Server and Microsoft Azure environments, including performance and connectivity concerns.
Support software upgrades, patching, cloning, and environment-related activities.
Perform root cause analysis and contribute to long-term fixes and service improvements.

Case Ownership & Customer Experience

Manage support cases end-to-end, acting as the primary technical owner until resolution.
Communicate clearly and confidently with customers, keeping them informed throughout the lifecycle of an issue.
Lead or participate in customer calls and meetings with a strong technical support focus.
Ensure support outcomes go beyond resolution, delivering confidence and a positive customer experience.

Collaboration & Escalation

Work closely with 1st line support, engineering, infrastructure, and product teams to resolve complex issues.
Escalate defects and risks appropriately, providing clear technical detail and evidence.
Participate in a support rota as required to support UK and North American customers.

Continuous Improvement

Document support investigations, resolutions, and known issues to build internal knowledge and improve future response times.
Share customer insights and recurring themes with internal teams to influence product and service improvements.
Contribute to refining support processes, tooling, and best practices.

What You'll Bring

Essential Experience

3–5 years’ experience in a technical support, application support, or similar role within SaaS or enterprise software environments.
Strong SQL and relational database skills, including writing queries and diagnosing data-related issues.
Hands-on experience supporting Microsoft SQL Server and Microsoft Azure in production environments.
Proven ability to troubleshoot and resolve complex technical issues methodically.
Experience using ticketing and support tools such as Zendesk, Jira, or Salesforce.
Excellent communication skills, with the ability to translate between technical and non-technical audiences.
Strong customer focus with a calm, confident approach under pressure.

Nice to Have

Experience supporting higher education, housing, or events platforms.
Exposure to cloud-based VM architectures and production support environments.
Familiarity with ITIL-based support practices.

Benefits & Perks

At Kinetic, we believe work should come with rewards that make a real difference. Here’s just a taste of what you can expect when you join us:

25 days holiday (plus bank holidays) - with extra days the longer you’re with us
Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you
Enhanced pension contributions to support your future
Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team
Salary sacrifice schemes for electric vehicles and cycle-to-work
24/7 access to our Employee Assistance Programme for confidential advice and support
A full annual health check to keep you at your best
A flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema tickets
A genuine people-first culture where your growth and wellbeing come first
Performance-related bonus scheme to reward your contribution
Regular socials - from team get-togethers to all-company celebrations, with each department owning a budget for their events
The opportunity to attend group conferences, away days and learning forums both in the UK and abroad - network with other talent

We’ve created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.

Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

second line technical support jobs in pulloxhill, bdf

Second Line Technical Support Analyst

2nd Line Support Technician

Senior Endpoint Engineer

Senior Remote Support Engineer

IT Technician

Supervisor, Customer Service

Production Technician

Senior Buyer

Broadcast Support Engineer

Business Development Manager - Kiwa Fire Safety Compliance

Additive Manufacturing Technician (PU)

Business Development Manager - Kiwa Product Compliance

Business Development Manager - Kiwa IFC Certification

Bathroom Fitting Plumber

NPI Purchasing Lead - Engineering

Principal Mechanical Engineer

Principal Systems Engineer