Service lead customer experience Work, Jobs in Quedgeley, Gls (with Salaries)

Customer Service Administrator
Smiths Gloucester Limited —Gloucester
- £29,500 a year
- Administrative experience
- Free parking
- Employee discount
Quick apply
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
Head of Customer Service
Ecotricity —Stroud
- Full-time
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
4d
Customer Service Team Leader
HR Star —Cheltenham
- £25,000 - £35,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
Quick apply
7d
Door Canvasser
DJ Marketing —Gloucester
- From £12.50 an hour
- Part-time
- CRM software
- Salesforce
- No experience needed
Quick apply
Strategic Relationship Manager
Ecotricity —Stroud
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Work from home
Quick apply
12d
Operational Control Centre Controller
Serco Plc —Gloucester
- £35,000 a year
- 12 hour shift
- IT
- Communication skills
- Employee assistance programme
Events & Hospitality Manager
Westonbirt School —Tetbury
- Up to £42,000 a year
- Weekend availability
- Hybrid work
- Business development
- Project management
- Organisational skills
- Free parking
- Employee discount
Quick apply
Joules Sales Assistant
NEXT —Gloucester
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
3d
Service Lead - Customer Experience
EDF Energy —Gloucester
- From £50,000 a year
- Travel
1d
Customer Service Supervisor
Arjo —Gloucester
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
Business Development Manager (South East)
Markey Group —Gloucester
- Full-time
- CRM software
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply
Regulation and Enforcement Manager
Gloucestershire County Council —Gloucester
- £59,329 - £68,483 a year
- English
- Team management
- Communication skills
Duty Manager
The Range —Gloucester
- £28,500 a year
- Full-time
- Merchandising
- POS
- In-person
- Store discount
- Annual leave
Quick apply
General Manager - Full Time - GL1 Leisure Centre
Freedom Leisure —Gloucester
- Up to £40,000 a year
- Full-time
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
10h
Assistant Manager - Gloucester
BoyleSports —Gloucester
- £13.20 an hour
- Customer service
- POS
- Retail management
Quick apply
Store Manager
Lidl —Gloucester
- £46,000 - £66,000 a year
- Full-time
- Communication skills
- Time management
- Store discount
- Employee discount
6d
Safeguarding Adults Support Officer
Gloucestershire County Council —Gloucester
- £33,143 - £36,363 a year
- Hybrid work
- English
- Travel
- Communication skills
- Free parking
- Annual leave
Retail And Concessions Manager - The Jockey Club Experiences - Cheltenham
Levy —Cheltenham
- £35,000 a year
- Full-time
- Sales
- Retail management
- Communication skills
- Annual leave
- Employee assistance programme
Operations and Customer Service Lead
Field Doctor —Tewkesbury
- Up to £32,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- In-person
- Annual leave
- Work from home
Quick apply
12d

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Customer Service Administrator

Smiths Gloucester Limited -
Gloucester

Quick apply

Job details

£29,500 a year

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Administrative support experience
Administrative experience
Appointment booking and call handling
Customer support
Customer interaction

Full job description

We are looking for an experienced administrator who also has customer service experience. The successful candidate must have a minimum of 3 years experience in both administration and customer service to be successful.

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

We are looking for an experienced and enthusiastic Customer Service Advisor to join our team. This role is ideal for a highly organised individual who enjoys working in a fast-paced environment, thrives on customer interaction, and takes pride in delivering outstanding service. The successful candidate will have a minimum of three years' administration experience across a range of administrative functions. As the first point of contact for our customers, you will be responsible for handling incoming calls and emails, responding to enquiries, scheduling services on the company system, and ensuring every customer receives a professional, efficient, and positive experience.

The successful candidate will work closely with the transport, operations, sales, weighbridge, and finance teams to ensure customer requirements are met efficiently and accurately.

Hours: 08:00 - 17:00 Monday - Friday

08:00 - 12:00 Sat (1 in 4 Working Saturdays)

Salary: £29,500

Responsibilities for the Role?

Professionally manage incoming telephone calls, emails, web enquiries and customer visits.
Provide customers with information on waste collections, skips, hook bins, recycling services, , and other company services.
Log, manage, and resolve customer enquiries in line with company procedures.
Deliver excellent customer service.
Maintain strong customer relationships
Support customers with service changes, additional collections, missed collections, exchanges, and cancellations.
Accurately input and maintain customer information and service requests on company systems, ensuring records are up to date; process orders, contract amendments, correspondence, and service requests; prepare quotations and service agreements as directed; generate reports and provide general administrative support as required.
Liaise with transport planners, depot teams, and operational staff to coordinate collection schedules, service changes, and customer requirements.
Monitor service delivery, proactively address issues, and assist in resolving missed collections and service-related concerns to ensure customer satisfaction.
Support business growth by identifying opportunities to upsell additional services, referring qualified leads to the Commercial or Sales Team, assisting with customer retention and contract renewals, and promoting recycling and sustainable waste management solutions.
Ensure compliance with company policies, waste management legislation, GDPR, and data protection requirements; maintain confidentiality of customer and company information at all times; and adhere to all health, safety, environmental, and quality standards and procedures.

What can we offer you?

Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Annual Salary Review
Employee discount (50% on Skip Hire, other discounts on group services)
Progression opportunities
Be part of a progression family run business
24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

Quick apply

Refine Your Search

service lead customer experience jobs in quedgeley, gls

Customer Service Administrator

Customer Experience Manager

Head of Customer Service

Customer Service Team Leader

Door Canvasser

Strategic Relationship Manager

Operational Control Centre Controller

Events & Hospitality Manager

Joules Sales Assistant