Desktop support Work, Jobs in Radley, Oxf (with Salaries)

IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
2d
Administrative Assistant (IT)
Alloyed —Oxford
- Temporary
- Customer service
- IT
- In-person
IT Support Engineer I - Junior Helpdesk
Ariat Europe Ltd —Harwell
- Full-time
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
5h
Deskside Analyst
Hachette —Didcot
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
IT Support Engineer II
Ariat Europe Ltd —Harwell
- Weekend availability
- Hybrid work
- Travel
- Organisational skills
- SharePoint
- Free parking
- Employee assistance programme
Quick apply
5h
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Research
- Computer networking
- Communication skills
Desktop Support Technician Apprentice
Serco Plc —Swindon
- £24,809.56 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Employee assistance programme
First Line IT Support
5G Communications Ltd. —High Wycombe
- £21,000 - £24,000 a year
- Full-time
- Computer literacy
- Maintenance
- English
IT End-User Support Specialist
Lucy Group Head Office —Thame
- Continuous improvement
- In-person
- Communication skills
IT Analyst Field Support
Axiom Technologies —Reading
- Full-time
14d
Service Support Analyst
UTMOST WEALTH SOLUTIONS —Aylesbury
- Full-time
- Azure
- Computer Science
- SharePoint
1h
ADMINISTRATOR L2(CONTRACT)
Wipro Limited —Reading
2d
Senior Infrastructure Engineer - Business Support (CTPSE)
Thames Valley Police —Newbury
- £67,653 a year
- Part-time
- Communication skills
- Annual leave
7d
SOC Analyst L3
iomart —Marlow
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Analytics
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Computer Science
- No degree
IT Senior Solutions Engineer (Multi Office Based)
Ultra Intelligence & Communications —Maidenhead
- Full-time
- Windows
- Bachelor's degree
- Conflict management
- Flexible schedule
Senior Application Support Engineer
DXC Technology —Reading
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Life insurance
10d
Software Engineering Manager (NET) C#
Infinitesima —Abingdon
- £75,000 - £90,000 a year
- Hybrid work
- Team management
- Mentoring
- Recruiting
Quick apply
Azure Engineer
BCN Group —Reading
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3h

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Sales Assistant
Mountain Warehouse —Oxford
Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
£11.40 - £12.71 an hour
Quick apply
Sales Assistant
Schuh —Oxford
Delivering the highest level of customer service possible, greeting and approaching customers and providing in depth product knowledge.

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IT Service Desk Analyst

Oxford Health NHS Foundation Trust -
Oxford

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
2 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Technical troubleshooting
Desktop support
Incident management
Incident queue management
User account management
Continuous improvement
Technical support incident logging
Customer support
IT incident logging
Application support
Incident log maintenance
Remote diagnostics
Mobile devices

Full job description

We are seeking a customer-focused and proactive IT Service Desk Analyst to join our IT team. Acting as the primary point of contact for IT support, you will provide first-line technical assistance to users across the organisation, ensuring a high-quality and efficient service is delivered in line with agreed Service Level Agreements (SLAs).

This is an excellent opportunity for an IT professional who enjoys problem-solving, delivering outstanding customer service, and working in a fast-paced support environment.
Key Responsibilities

Act as the main point of contact for all IT Service Desk enquiries, incidents, and service requests.

Provide first-line technical support for desktops, laptops, mobile devices, peripherals, applications, and IT systems.

Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues within agreed SLAs.

Log, manage, and prioritise incidents and service requests using the IT service management system.

Escalate complex issues and requests to 2nd and 3rd line support teams, or external suppliers, ensuring timely resolution.

Keep users informed of progress and resolutions, delivering excellent customer service throughout.

Maintain accurate records of incidents, requests, and solutions.

Contribute to continuous improvement initiatives and knowledge base documentation

You will be required onsite 5 days a week based at our site at Littlemore Mental Health Centre.

Provide first-line IT and telecommunications support as part of the IT Service Desk team, delivering excellent customer service and technical assistance to users across the organisation. Act as a primary point of contact for IT-related queries, troubleshooting and resolving a wide range of issues remotely using support tools where possible. Monitor and manage service desk requests, maintain accurate records within the call logging system, support user account administration, and ensure incidents and service requests are handled efficiently and escalated appropriately when required.

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Apply Now

Refine Your Search

desktop support jobs in radley, oxf

IT Service Desk Analyst

Administrative Assistant (IT)

IT Support Engineer I - Junior Helpdesk

Deskside Analyst

IT Support Engineer II

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

Desktop Support Technician Apprentice

First Line IT Support

IT End-User Support Specialist

IT Analyst Field Support

Service Support Analyst

ADMINISTRATOR L2(CONTRACT)

Senior Infrastructure Engineer - Business Support (CTPSE)

SOC Analyst L3

Infrastructure & Cloud Operations Engineer - 12 month FTC

IT Senior Solutions Engineer (Multi Office Based)

Senior Application Support Engineer

Software Engineering Manager (NET) C#

Azure Engineer

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